I remember learning about the POTI model in the context of stakeholder engagement, so I think it would be covered under the Leadership and Stakeholder Engagement theme.
I'm pretty sure the POTI model would be covered under the Blueprint Design and Delivery theme, since it's related to the design and delivery of the service management process.
Wait, is the POTI model the one where you have to balance a ball on your nose while juggling three stakeholders? I'm pretty sure that's in the Circus Arts theme.
Lucia
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