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Salesforce Exam Service-Cloud-Consultant Topic 8 Question 74 Discussion

Actual exam question for Salesforce's Salesforce Certified Service Cloud Consultant exam
Question #: 74
Topic #: 8
[All Salesforce Certified Service Cloud Consultant Questions]

Cloud Kicks is preparing to deploy Omni-Channel Resolutin to dispatch work items to service agents. The Head of Service wants to know what shojld be done during high volume incidents where over 200,000 cases are opened.

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Suggested Answer: B

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