Salesforce Exam Service Cloud Consultant Topic 8 Question 74 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 74
Topic #: 8

[All Service Cloud Consultant Questions]

Service Console users work on dozens of cases at a time and often need to update a case they worked on earlier in the day.

What should a consultant recommend?

AAdd History to the Utility bar.

BCreate a custom dashboard.

CKeep all cases open in tabs.

Show Suggested Answer

Suggested Answer: B

by Helga at Jul 28, 2023, 05:04 PM

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Alline

1 months ago

Haha, I can just imagine the Service Console users with 50 tabs open on their screens! Option C is definitely the way to go, but they might need some bigger monitors to pull it off.

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Joseph

29 days ago

C) Keep all cases open in tabs.

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Kaycee

1 months ago

B) Create a custom dashboard.

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Dino

1 months ago

A) Add History to the Utility bar.

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Adria

2 months ago

I'm not sure about that. Wouldn't a custom dashboard (Option B) be a more organized way to keep track of all the cases? That seems like a more professional approach.

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