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Salesforce Certified Marketing Cloud Engagement Consultant (MCE-Con-201) Exam - Topic 2 Question 119 Discussion

Actual exam question for Salesforce's Salesforce Certified Marketing Cloud Engagement Consultant (MCE-Con-201) exam
Question #: 119
Topic #: 2
[All Salesforce Certified Marketing Cloud Engagement Consultant (MCE-Con-201) Questions]

Northern Trail Outfitters is using a Salesforce entry event in a Journey to send SMS to contacts located in the United States. They notice new SMS contacts are not receiving messages, and the mobile number in the Salesforce Entry Data Extension was missing the country code.

How could they resolve this issue?

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Suggested Answer: B

by Pilar at Mar 08, 2026, 01:47 PM

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Stephane
23 hours ago
Wait, how did they miss the country code in the first place?
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Pearly
6 days ago
C) won't fix the missing country code issue.
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My
11 days ago
I think B) is better for ensuring the right format.
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Winifred
16 days ago
A) Normalize Phone Number is the way to go!
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Rebecka
22 days ago
I practiced a similar question where configuring the locale helped with formatting issues, so maybe that option could be relevant here too.
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Cherrie
27 days ago
I feel like selecting 'US' as the sending country could help, but I wonder if it would work without the country code in the data extension.
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Laquanda
1 month ago
I think formatting the phone field in Salesforce might be the right approach, but I can't recall if it needs to be in a specific format.
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Louis
1 month ago
I remember we discussed the importance of having the correct country code for SMS, but I'm not sure if 'Normalize Phone Number' would fix it.
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