Salesforce CRT-403 Exam - Topic 4 Question 76 Discussion

Actual exam question for Salesforce's CRT-403 exam

Question #: 76
Topic #: 4

Universal Containers expects impacts to operations due to increased demand. The executive team will reach out to current customers and wants to see the number of open cases for the account and parent account.

What should an app builder use to display the number of open cases on the account page?

AFlow

BApproval Process

CRoll-up summary

DCuctom object

Show Suggested Answer

Suggested Answer: C

Roll-up summary fields can be used to count the number of related open cases for an account, including those from parent accounts if the relationship allows roll-up summaries. References:

[Salesforce Help - Roll-up Summary Fields](https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up up_summary_fields.htm&type=5)

by Stevie at Mar 06, 2026, 11:04 AM

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Casey

3 days ago

A) Flow could work, but it's more complex. Not needed here.

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Mable

8 days ago

I agree! Roll-up summaries are perfect for this. Quick insights!

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Nidia

13 days ago

I think C) Roll-up summary is the best choice. It shows totals easily.

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Tonette

18 days ago

Yeah, Roll-up summary is simple and effective for this scenario.

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Deeanna

24 days ago

A) Flow could work, but it’s more complex than needed.

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Leatha

29 days ago

I agree! Roll-up summary is perfect for counting open cases.

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Dwight

1 month ago

I think C) Roll-up summary is the best choice. It shows totals directly.

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Roxane

1 month ago

Open cases can be displayed using roll-up summaries for parent accounts.

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Paris

1 month ago

Flow could work too, but why complicate it?

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Kandis

2 months ago

Wait, can a custom object even do that? Seems off.

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Brock

2 months ago

Totally agree, it’s the simplest option for this.

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Laticia

2 months ago

C) Roll-up summary is the way to go!

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Bettina

2 months ago

Yeah, Roll-up summary is the way to go for counting open cases!

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Celeste

2 months ago

I disagree, a Custom object isn't needed here at all.

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Laurene

4 months ago

Wait, can you really use a Roll-up summary for parent accounts? Sounds tricky!

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Delila

4 months ago

I think A) Flow could work too, but not as straightforward.

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Juliana

4 months ago

Definitely go with C) Roll-up summary. It's perfect for this!

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Emerson

4 months ago

I thought approval processes were for managing approvals, not cases!

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Margo

5 months ago

Flow could work too, but it feels like overkill here.

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Janey

5 months ago

Wait, can a custom object even show open cases?

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Thomasena

5 months ago

Totally agree, it’s the simplest option for this.

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Tequila

5 months ago

C) Roll-up summary is the way to go!

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Noah

5 months ago

Custom objects seem unrelated here, but I can't recall if Approval Processes could somehow help with case counts.

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Nguyet

5 months ago

I practiced a similar question where we had to show related records, and I think Roll-up summary was the right choice there too.

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Craig

6 months ago

I'm not entirely sure, but I remember something about Flows being useful for displaying data dynamically. Could that be an option?

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Vincenza

6 months ago

I think we might need to use a Roll-up summary field since it can aggregate data from related records, like open cases.

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