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Salesforce CRT-403 Exam - Topic 4 Question 76 Discussion

Universal Containers expects impacts to operations due to increased demand. The executive team will reach out to current customers and wants to see the number of open cases for the account and parent account.What should an app builder use to display the number of open cases on the account page?
C) Roll-up summary
A) Flow
B) Approval Process
D) Cuctom object

Salesforce CRT-403 Exam - Topic 4 Question 76 Discussion

Actual exam question for Salesforce's CRT-403 exam
Question #: 76
Topic #: 4
[All CRT-403 Questions]

Universal Containers expects impacts to operations due to increased demand. The executive team will reach out to current customers and wants to see the number of open cases for the account and parent account.

What should an app builder use to display the number of open cases on the account page?

Show Suggested Answer Hide Answer
Suggested Answer: C

Roll-up summary fields can be used to count the number of related open cases for an account, including those from parent accounts if the relationship allows roll-up summaries. References:

[Salesforce Help - Roll-up Summary Fields](https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up up_summary_fields.htm&type=5)


by Stevie at Mar 06, 2026, 11:04 AM

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Laurene
24 days ago
Wait, can you really use a Roll-up summary for parent accounts? Sounds tricky!
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Delila
29 days ago
I think A) Flow could work too, but not as straightforward.
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Juliana
1 month ago
Definitely go with C) Roll-up summary. It's perfect for this!
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Emerson
1 month ago
I thought approval processes were for managing approvals, not cases!
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Margo
1 month ago
Flow could work too, but it feels like overkill here.
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Janey
2 months ago
Wait, can a custom object even show open cases?
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Thomasena
2 months ago
Totally agree, it’s the simplest option for this.
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Tequila
2 months ago
C) Roll-up summary is the way to go!
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Noah
2 months ago
Custom objects seem unrelated here, but I can't recall if Approval Processes could somehow help with case counts.
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Nguyet
2 months ago
I practiced a similar question where we had to show related records, and I think Roll-up summary was the right choice there too.
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Craig
3 months ago
I'm not entirely sure, but I remember something about Flows being useful for displaying data dynamically. Could that be an option?
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Vincenza
3 months ago
I think we might need to use a Roll-up summary field since it can aggregate data from related records, like open cases.
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