Salesforce Sales-101 Exam - Topic 2 Question 11 Discussion

Actual exam question for Salesforce's Sales-101 exam

Question #: 11
Topic #: 2

[All Sales-101 Questions]

In addition to learning more about customers, what does customer-centric discovery allow a sales representative to do?

APresent pricing and contracts as quickly as possible.

BPitch a product regardless of the customer's need.

CCo-create strategies based on confirmed challenges.

Show Suggested Answer

Suggested Answer: C

Co-creating strategies based on confirmed challenges is what customer-centric discovery allows a sales rep to do, in addition to learning more about customers. Customer-centric discovery is the process of asking questions and listening to customers to understand their situation, needs, goals, and challenges. Co-creating strategies means working with customers to design and propose solutions that can address their confirmed challenges and deliver value and outcomes. Co-creating strategies helps to build trust and rapport, demonstrate expertise and differentiation, and influence purchase decisions.

by Emmanuel at Mar 06, 2026, 12:15 PM

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Yong

5 days ago

I feel like I’ve seen questions like this before, and I think they emphasized the importance of aligning with customer challenges, which points to C.

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Therese

10 days ago

I'm not entirely sure, but I remember something about co-creating strategies being important in sales. It might be option C too.

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Eun

15 days ago

I think customer-centric discovery is all about understanding the customer's needs, so option C makes sense to me.

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Heidy

20 days ago

I vaguely recall that pitching a product without understanding the customer's needs is a big no-no, so that rules out B for me.

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Elena

25 days ago

I feel like presenting pricing quickly isn't really customer-centric, so I would lean towards C as well, but I could be wrong.

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Virgie

1 month ago

I'm not entirely sure, but I remember something about co-creating strategies in a similar practice question.

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Shanice

1 month ago

I think customer-centric discovery is really about understanding their needs, so option C makes sense to me.

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