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Salesforce Sales-101 Exam - Topic 2 Question 11 Discussion

Actual exam question for Salesforce's Sales-101 exam

Question #: 11
Topic #: 2

[All Sales-101 Questions]

In addition to learning more about customers, what does customer-centric discovery allow a sales representative to do?

APresent pricing and contracts as quickly as possible.

BPitch a product regardless of the customer's need.

CCo-create strategies based on confirmed challenges.

Show Suggested Answer

Suggested Answer: C

Co-creating strategies based on confirmed challenges is what customer-centric discovery allows a sales rep to do, in addition to learning more about customers. Customer-centric discovery is the process of asking questions and listening to customers to understand their situation, needs, goals, and challenges. Co-creating strategies means working with customers to design and propose solutions that can address their confirmed challenges and deliver value and outcomes. Co-creating strategies helps to build trust and rapport, demonstrate expertise and differentiation, and influence purchase decisions.

by Emmanuel at Mar 06, 2026, 12:15 PM

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Katheryn

3 days ago

A is tempting, but rushing pricing isn’t customer-centric.

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Dorthy

8 days ago

Agreed! Co-creating strategies shows we care about their needs.

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Tamekia

13 days ago

I think C is the best choice. It’s all about understanding the customer.

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Nobuko

18 days ago

Co-create? Sounds nice, but does it really work in practice?

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Tyra

24 days ago

A is important too, but not at the expense of understanding the customer.

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Johnson

29 days ago

Wait, are we really saying C is the best option?

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Louann

1 month ago

I don't think B is a good approach at all.

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Venita

1 month ago

C is definitely the way to go!

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Gary

1 month ago

B is a big no! It's all about understanding the customer first.

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Diane

2 months ago

Not sure if C is always feasible, depends on the situation.

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Chanel

2 months ago

Wait, people actually pitch products without knowing the customer's needs?

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Tawanna

2 months ago

I think A is important too, but not as much as C.

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Eve

2 months ago

C is definitely the way to go!

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Whitney

2 months ago

Not sure if C is always possible, depends on the customer.

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Lettie

4 months ago

Totally agree with C! It's all about collaboration.

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Shaunna

4 months ago

Wait, are we really just pitching products without knowing needs? That seems off.

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Devora

4 months ago

I think A is important too, but not as much as C.

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Malissa

4 months ago

C is definitely the way to go!

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Sharen

5 months ago

I’m a bit confused because I thought presenting pricing quickly was also important, but that doesn’t really fit with being customer-centric, right?

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Yong

5 months ago

I feel like I’ve seen questions like this before, and I think they emphasized the importance of aligning with customer challenges, which points to C.

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Therese

5 months ago

I'm not entirely sure, but I remember something about co-creating strategies being important in sales. It might be option C too.

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Eun

5 months ago

I think customer-centric discovery is all about understanding the customer's needs, so option C makes sense to me.

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Heidy

5 months ago

I vaguely recall that pitching a product without understanding the customer's needs is a big no-no, so that rules out B for me.

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Elena

5 months ago

I feel like presenting pricing quickly isn't really customer-centric, so I would lean towards C as well, but I could be wrong.

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Virgie

6 months ago

I'm not entirely sure, but I remember something about co-creating strategies in a similar practice question.

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Shanice

6 months ago

I think customer-centric discovery is really about understanding their needs, so option C makes sense to me.

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