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Salesforce ADX-211 Exam - Topic 8 Question 80 Discussion

An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank.What will occur when a case is created from an Incoming email?
A) Case Source updates to 'email' and an email is sent out using Template2.
B) An email is sent out using Template and then Case Source updates to email'.
C) An email la sent out using Template and then Case Source updates to 'email'.
D) Case Source updates to email and an email Is sent out using Template1.

Salesforce ADX-211 Exam - Topic 8 Question 80 Discussion

Actual exam question for Salesforce's ADX-211 exam
Question #: 80
Topic #: 8
[All ADX-211 Questions]

An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank.

What will occur when a case is created from an Incoming email?

Show Suggested Answer Hide Answer
Suggested Answer: A

Case Source updates to 'email' before the record is saved because the Process Builder runs before the auto-response rule. Then, an email is sent out using Template2 because the auto-response rule evaluates the Case Source value after it is updated by the Process Builder and matches the criteria for Template2


by Art at Mar 06, 2026, 10:02 AM

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Millie
24 days ago
No way, it's definitely C! The update happens after the email.
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Judy
29 days ago
I think it's B, the email sends first, then updates.
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Vilma
1 month ago
Case Source updates to 'email' when the case is created.
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Lillian
1 month ago
No way, it has to be D, right?
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Lavonda
1 month ago
Wait, so the email sends before the update? That seems odd.
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Fletcher
2 months ago
Definitely C, that's how it works!
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Arthur
2 months ago
I think it's B, the email sends after the update.
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Willard
2 months ago
Case Source updates to 'email' first.
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Dana
2 months ago
This is tricky! I thought the email would go out using Template1, but now I'm confused about which template applies when the Case Source is blank.
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Coletta
2 months ago
I'm leaning towards option B, but I can't recall if the auto-response rule triggers immediately or waits for the update.
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Veronika
3 months ago
I remember a similar question where the order of operations was crucial. I feel like the email gets sent out before the Case Source updates.
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Melissia
3 months ago
I think the Process Builder updates the Case Source first, so maybe it sends the email after that? I'm not entirely sure though.
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