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An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank.
What will occur when a case is created from an Incoming email?
Suggested Answer: A
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Case Source updates to 'email' before the record is saved because the Process Builder runs before the auto-response rule. Then, an email is sent out using Template2 because the auto-response rule evaluates the Case Source value after it is updated by the Process Builder and matches the criteria for Template2
31 comments · newest first
HE
Herschel
23 days ago
D seems wrong. Template1 isn't mentioned for emails.
SA
Sanda
28 days ago
C makes sense. Email goes out, then updates.
TH
Theodora
1 month ago
I feel confused. Why not C?
PA
Paola
1 month ago
I think it's B. Email sent first, then updates.
NI
Niesha
1 month ago
D seems wrong. Template1 isn't mentioned for emails.
LE
Leatha
2 months ago
C makes sense. Email goes out, then updates.
CR
Crissy
2 months ago
I feel confused. Why not C?
IN
India
2 months ago
I think it's B. Email sent first, then updates.
PR
Providencia
2 months ago
D seems wrong. Template1 isn't mentioned for emails.
MI
Micah
2 months ago
C makes sense. Email goes out, then updates.
CO
Cortney
2 months ago
I feel confused. Why not C?
JU
Junita
3 months ago
I think it's B. Email sent first, then updates.
TI
Tijuana
3 months ago
I agree with C. That makes the most sense based on the rules.
CA
Carri
3 months ago
Definitely C. Email gets sent, then Case Source updates to 'email'.
JA
Jamika
3 months ago
Wait, how can it send an email before updating the Case Source? Sounds off.
CH
Chauncey
3 months ago
I think it's B. The email gets sent first, then Case Source updates.
BR
Brianne
4 months ago
Case Source updates to 'email' when the case is created from an incoming email.
IS
Isaac
4 months ago
Template1 is used for incoming emails, not Template2.
PE
Peggy
4 months ago
Wait, so does it really send the email before updating?
MI
Millie
5 months ago
No way, it's definitely C! The update happens after the email.
JU
Judy
6 months ago
I think it's B, the email sends first, then updates.
VI
Vilma
6 months ago
Case Source updates to 'email' when the case is created.
LI
Lillian
6 months ago
No way, it has to be D, right?
LA
Lavonda
6 months ago
Wait, so the email sends before the update? That seems odd.
FL
Fletcher
6 months ago
Definitely C, that's how it works!
AR
Arthur
6 months ago
I think it's B, the email sends after the update.
WI
Willard
7 months ago
Case Source updates to 'email' first.
DA
Dana
7 months ago
This is tricky! I thought the email would go out using Template1, but now I'm confused about which template applies when the Case Source is blank.
CO
Coletta
7 months ago
I'm leaning towards option B, but I can't recall if the auto-response rule triggers immediately or waits for the update.
VE
Veronika
7 months ago
I remember a similar question where the order of operations was crucial. I feel like the email gets sent out before the Case Source updates.
ME
Melissia
7 months ago
I think the Process Builder updates the Case Source first, so maybe it sends the email after that? I'm not entirely sure though.