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Salesforce Plat-Dev-201 Exam - Topic 4 Question 2 Discussion

A credit card company needs to implement the functionality for a service agent to process damaged or stolen credit cards. When the customers call in, the serviceagent must gather many pieces of information. A developer is tasked to implement this functionality.What should the developer use to satisfy this requirement in the most efficient manner?
A) Screen-based flow
B) Approval process
C) Apex trigger
D) Lightning Component

Salesforce Plat-Dev-201 Exam - Topic 4 Question 2 Discussion

Actual exam question for Salesforce's Plat-Dev-201 exam
Question #: 2
Topic #: 4
[All Plat-Dev-201 Questions]

A credit card company needs to implement the functionality for a service agent to process damaged or stolen credit cards. When the customers call in, the service

agent must gather many pieces of information. A developer is tasked to implement this functionality.

What should the developer use to satisfy this requirement in the most efficient manner?

Show Suggested Answer Hide Answer
Suggested Answer: A

Option A: A screen-based flow is ideal for gathering multiple pieces of information from the user interactively. It provides a declarative way to guide the service agent through the process step-by-step.

Not Suitable:

Option B: An approval process is for routing records for approval, not for gathering user input.

Option C: Apex triggers are for automation, not for interactive user input.

Option D: A Lightning Component could work but requires custom development, which is less efficient than using flows.

:Flows Overview


by Salley at Mar 08, 2026, 11:04 AM

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Mose
1 month ago
Wait, why not just use an Apex trigger? Seems like overkill.
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Johnetta
2 months ago
I think a Lightning Component could offer more flexibility.
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Trina
2 months ago
A screen-based flow would be the easiest for agents to use.
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Linn
2 months ago
Totally agree, a screen-based flow makes the most sense here!
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Hobert
2 months ago
Wait, can a screen flow really handle all that info efficiently?
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Marshall
2 months ago
Definitely Lightning Component for a modern approach!
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Pamella
2 months ago
I think an Apex trigger is overkill for this situation.
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Miesha
3 months ago
A screen-based flow would be super user-friendly for this!
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Jenise
3 months ago
I feel like an approval process wouldn't fit this scenario since it's more about managing workflows rather than directly interacting with customers.
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Teri
3 months ago
I'm a bit confused about the Apex trigger option. I thought triggers were more for automating backend processes rather than gathering information from customers.
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Giovanna
3 months ago
I remember practicing a similar question where we discussed using Lightning Components for dynamic interfaces. Maybe that could work here too?
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Thea
3 months ago
I think a screen-based flow could be useful here since it allows for guided data entry, but I'm not entirely sure if it's the most efficient option.
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