Discuss Salesforce Plat-Dev-201 Exam Topic 4 Question 2

A credit card company needs to implement the functionality for a service agent to process damaged or stolen credit cards. When the customers call in, the service

agent must gather many pieces of information. A developer is tasked to implement this functionality.

What should the developer use to satisfy this requirement in the most efficient manner?

AScreen-based flow

BApproval process

CApex trigger

DLightning Component

Suggested Answer: A

Option A: A screen-based flow is ideal for gathering multiple pieces of information from the user interactively. It provides a declarative way to guide the service agent through the process step-by-step.

Not Suitable:

Option B: An approval process is for routing records for approval, not for gathering user input.

Option C: Apex triggers are for automation, not for interactive user input.

Option D: A Lightning Component could work but requires custom development, which is less efficient than using flows.

:Flows Overview

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31 comments · newest first

Mohammad 23 days ago

B) Approval process doesn’t fit here. We need something more direct.

Dorothy 28 days ago

C) Apex trigger could work, but it seems too complex for this task.

Rolland 1 month ago

I prefer D) Lightning Component. It’s more dynamic and interactive.

Leontine 1 month ago

I think A) Screen-based flow is the best choice. It's user-friendly.

Coleen 1 month ago

Definitely Lightning Component! It allows for real-time updates.

Antione 2 months ago

Apex trigger seems too complex for this task.

Maryanne 2 months ago

I agree, but a screen-based flow could simplify data gathering.

Beatriz 2 months ago

I think a Lightning Component is the best choice. It's user-friendly.

Vi 2 months ago

Definitely Lightning Component! It allows for real-time updates.

Ashanti 2 months ago

Apex trigger seems too complex for this task.

Angella 2 months ago

I agree, but a screen-based flow could simplify data gathering.

Yuette 3 months ago

I think a Lightning Component is the best choice. It's user-friendly.

Jina 3 months ago

Totally agree, screen-based flow is the way to go!

Earlean 3 months ago

Wait, why not just use a simple form instead of all these options?

Sabra 3 months ago

Lightning Component seems like overkill for just processing calls.

Tijuana 3 months ago

I think an Apex trigger could automate a lot of the process.

Melvin 4 months ago

A screen-based flow would be super user-friendly for this.

Hollis 4 months ago

Is it really that simple? I thought it would be more complicated.

Osvaldo 4 months ago

Totally agree, screen-based flow is user-friendly!

Mose 5 months ago

Wait, why not just use an Apex trigger? Seems like overkill.

Johnetta 6 months ago

I think a Lightning Component could offer more flexibility.

Trina 6 months ago

A screen-based flow would be the easiest for agents to use.

Linn 6 months ago

Totally agree, a screen-based flow makes the most sense here!

Hobert 6 months ago

Wait, can a screen flow really handle all that info efficiently?

Marshall 6 months ago

Definitely Lightning Component for a modern approach!

Pamella 6 months ago

I think an Apex trigger is overkill for this situation.

Miesha 7 months ago

A screen-based flow would be super user-friendly for this!

Jenise 7 months ago

I feel like an approval process wouldn't fit this scenario since it's more about managing workflows rather than directly interacting with customers.

Teri 7 months ago

I'm a bit confused about the Apex trigger option. I thought triggers were more for automating backend processes rather than gathering information from customers.

Giovanna 7 months ago

I remember practicing a similar question where we discussed using Lightning Components for dynamic interfaces. Maybe that could work here too?

Thea 7 months ago

I think a screen-based flow could be useful here since it allows for guided data entry, but I'm not entirely sure if it's the most efficient option.

Salesforce Plat-Dev-201 Exam - Topic 4 Question 2 Discussion