Salesforce Exam Service-Cloud-Consultant Topic 7 Question 51 Discussion

Actual exam question for Salesforce's Salesforce Certified Service Cloud Consultant exam

Question #: 51
Topic #: 7

[All Salesforce Certified Service Cloud Consultant Questions]

Universal containers is implementing salesforce knowledge and immediately wants to begin building a repository of frequently asked questions(FAQ) encountered by contact center agents. How can this be accomplished?

ACreate an FAQ article type and configure the enable suggested articles option in support settings.

BCreate an FAQ article type and enable the submit articles feature on the case close page layout.

CDefine a data category called FAQ and assign category visibility to users in the contact centre role.

DEnable ideas for contact center agents and have them submit FAQ articles at the time a case is closed.

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Suggested Answer: B

by Mirta at May 04, 2022, 11:05 PM

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