Salesforce Exam Platform App Builder Topic 4 Question 75 Discussion

Actual exam question for Salesforce's Platform App Builder exam

Question #: 75
Topic #: 4

A Service Coordinator (SC) for Ursa Major Solar (UMS) does a final review of work orders owned by a technician for a specific region before the records are submitted for an invoice. Beforeclosing out the work order, the SC needs to modify data or remove attachments that were added by mistake. The SC also needs access to any other related records owned by the technician.

What solution would provide the required access, given a private data model?

AGive the SC a permission set with the Modify All Data system permission.

BPut the SC in the role hierarchy above the technicians whose work orders they review.

CCreate a workflow rule that updates records owned by technicians in that regionwith the SC.

DChange work order access on the SC's profile to 'Modify AIl.

Show Suggested Answer

Suggested Answer: C

by Lucy at Jul 30, 2023, 07:34 AM

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Herminia

1 days ago

B seems like the most straightforward solution. The SC should have the necessary access to review and modify the technicians' work orders.

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Lilli

18 days ago

I see your points, but I think option C could also work by creating a workflow rule to update records owned by technicians in that region.

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Levi

19 days ago

I disagree, I believe option B is more appropriate as it puts the SC in a higher role hierarchy above the technicians.

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Lore

21 days ago

I think option A is the best solution because it gives the SC the necessary access to modify all data.

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