Salesforce Exam Salesforce Administrator Topic 3 Question 45 Discussion

Actual exam question for Salesforce's Salesforce Administrator exam

Question #: 45
Topic #: 3

[All Salesforce Administrator Questions]

Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.

Why are the support reps unable to see the Closed option in the specified piclist?

AThe Case record type is missing Closed as a picklist value.

BThe Close Case page layout must be used to close a case.

CThe Show Closed Statuses m Case Status Field checkbox is set to the default.

DThe Support Process being used omits Closed as a status choice.

Show Suggested Answer

Suggested Answer: B

My Domain is a feature that allows administrators to create a custom domain name for their Salesforce org that replaces their instance URL (such as na35.salesforce.com). My Domain provides benefits such as improved security; enhanced branding; faster navigation; access to Lightning components; etc. However, one of the considerations when enabling My Domain is that it changes how users log in to Salesforce - instead of using their instance URL login (such as login.salesforce.com), they have to use their My Domain login (such as mydomain.my.salesforce.com). This applies to all internal and external users who access Salesforce via web browser or mobile app. Reference: https://help.salesforce.com/s/articleView?id=sf.domain_name_overview.htm&type=5

by Viva at Jul 30, 2023, 06:49 PM

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Felix

1 months ago

Wait, is the Close Case page layout even a real thing? I feel like I'm missing some crucial Salesforce knowledge here.

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Dusti

11 days ago

A) The Case record type is missing Closed as a picklist value.

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Burma

2 months ago

I'm leaning towards A. The Case record type is missing Closed as a picklist value. Sounds like they need to update the record type definition.

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Stephaine

5 days ago

Let's make sure the Closed option is added to the picklist.

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Brandon

1 months ago

I agree, that seems like the most likely solution.

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Carma

1 months ago

I think you're right. Updating the record type should fix the issue.

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Veta

2 months ago

Haha, I bet someone just forgot to check the 'Show Closed Statuses' box. Classic Salesforce admin mistake!

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Bea

3 days ago

I'll bet they'll have it sorted out in no time once they realize the problem.

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Argelia

1 months ago

Maybe the admin just needs to double check the settings to fix it.

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Shannon

1 months ago

Yeah, it's a common mistake that can easily be overlooked.

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Shaun

1 months ago

I think you're right, that checkbox is probably the issue.

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Ling

2 months ago

I'd go with D. The Support Process being used omits Closed as a status choice. It's probably just a configuration thing they need to update in the process.

upvoted 0 times