Salesforce Exam Salesforce Administrator Topic 3 Question 45 Discussion

Actual exam question for Salesforce's Salesforce Administrator exam

Question #: 45
Topic #: 3

[All Salesforce Administrator Questions]

Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.

Why are the support reps unable to see the Closed option in the specified piclist?

AThe Case record type is missing Closed as a picklist value.

BThe Close Case page layout must be used to close a case.

CThe Show Closed Statuses m Case Status Field checkbox is set to the default.

DThe Support Process being used omits Closed as a status choice.

Show Suggested Answer

Suggested Answer: B

My Domain is a feature that allows administrators to create a custom domain name for their Salesforce org that replaces their instance URL (such as na35.salesforce.com). My Domain provides benefits such as improved security; enhanced branding; faster navigation; access to Lightning components; etc. However, one of the considerations when enabling My Domain is that it changes how users log in to Salesforce - instead of using their instance URL login (such as login.salesforce.com), they have to use their My Domain login (such as mydomain.my.salesforce.com). This applies to all internal and external users who access Salesforce via web browser or mobile app. Reference: https://help.salesforce.com/s/articleView?id=sf.domain_name_overview.htm&type=5

by Viva at Jul 30, 2023, 06:49 PM

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Veta

3 days ago

Haha, I bet someone just forgot to check the 'Show Closed Statuses' box. Classic Salesforce admin mistake!

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Ling

15 days ago

I'd go with D. The Support Process being used omits Closed as a status choice. It's probably just a configuration thing they need to update in the process.

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Lenna

16 days ago

Hmm, I'm pretty sure the answer is B. The Close Case page layout must be used to close a case. That's just standard Salesforce functionality, right?

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Oliva

20 days ago

I think the issue might also be related to the Support Process being used. Maybe it omits Closed as a status choice.

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Pearlene

22 days ago

I agree with Eva. The Case record type needs to have Closed as a picklist value for the support reps to see it.

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Eva

24 days ago

I think the support reps can't see the Closed option because the Case record type is missing Closed as a picklist value.

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