Salesforce Certified Nonprofit Cloud Consultant (NP-Con-102) Exam - Topic 4 Question 119 Discussion

Actual exam question for Salesforce's Salesforce Certified Nonprofit Cloud Consultant (NP-Con-102) exam

Question #: 119
Topic #: 4

[All Salesforce Certified Nonprofit Cloud Consultant (NP-Con-102) Questions]

A nonprofit plans to use the Program Management Module (PMM) to manage Its service delivery. Case managers must be able to create and edit service delivery records.

How can the consultant change the configuration to meet this requirement?

APermission Sets

BSharing Rules

CLicense Type

DRole Hierarchy

Show Suggested Answer

Suggested Answer: A

https://trailhead.salesforce.com/en/content/learn/modules/program-management-with-nonprofit-cloud/manage-nonprofit-programs-with-salesforce?trail_id=manage-programs-with-nonprofit-cloud

To allow case managers to create and edit service delivery records in the Program Management Module (PMM), you should assign the appropriate permissions through Permission Sets. Permission Sets provide a way to grant specific permissions to users without changing their profiles, making it easier to manage access to certain functionalities.

Steps:

Create a Permission Set:

Navigate to Setup -> Permission Sets.

Click 'New' to create a new permission set.

Grant Permissions:

In the new permission set, go to Object Settings.

Find and select 'Service Deliveries.'

Grant 'Create' and 'Edit' permissions.

Assign the Permission Set:

Assign the newly created permission set to the case managers who need access to create and edit service delivery records.

Salesforce Nonprofit Success Pack Documentation

Salesforce Trailhead: Permission Sets

by Deonna at Aug 18, 2025, 03:05 AM

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Mira

2 months ago

License Type? Really? That doesn't make sense.

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Caren

3 months ago

Definitely agree, that's the best option!

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Na

3 months ago

Role Hierarchy seems less relevant here.

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Dannette

3 months ago

Wait, can Sharing Rules really work for this?

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Lucy

3 months ago

I think Permission Sets are the way to go for this.

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Eva

3 months ago

Role hierarchy might help with access levels, but I feel like it wouldn't directly allow editing records like permission sets would.

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Freida

4 months ago

License type sounds off for this scenario; I don't recall it being related to specific user permissions.

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Cammy

4 months ago

I'm not entirely sure, but I think sharing rules are more about data visibility rather than editing permissions.

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Precious

4 months ago

I remember we discussed permission sets in class, and they seem like the right choice for giving case managers the ability to create and edit records.

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Lenna

4 months ago

I'm leaning towards role hierarchy for this one. If we set up the right roles and assign case managers to the appropriate role, that should give them the necessary access to create and edit the service delivery records. But I could be missing something, so I'll double-check the other options too.

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Caprice

4 months ago

Okay, let's see. We need to give case managers the ability to create and edit service delivery records, so I'm thinking it's either permission sets or sharing rules. Sharing rules might work, but permission sets seem like the more direct solution here. I'll go with that.

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Keneth

5 months ago

Hmm, I'm not sure about this one. I'm trying to think through the different configuration options, but I'm a bit confused on how sharing rules, license types, and role hierarchies would apply here. I'll have to think it through more carefully.

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Anthony

5 months ago

This seems pretty straightforward. I think the answer is permission sets - we can create a custom permission set that gives case managers the ability to create and edit service delivery records.

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Fatima

5 months ago

I agree with Eugene, Permission Sets allow for specific permissions to be granted to case managers.

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Eugene

5 months ago

I think the consultant can change the configuration using Permission Sets.

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