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Salesforce MC-101 Exam - Topic 4 Question 20 Discussion

As a best practice, which value should an associate use when creating a subscriber key?
B) Customer ID
A) Email Address
C) Phone Number

Salesforce MC-101 Exam - Topic 4 Question 20 Discussion

Actual exam question for Salesforce's MC-101 exam
Question #: 20
Topic #: 4
[All MC-101 Questions]

As a best practice, which value should an associate use when creating a subscriber key?

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Suggested Answer: B

The best practice for creating a subscriber key in Salesforce Marketing Cloud is to use a unique, persistent value like a Customer ID. The subscriber key serves as the unique identifier for each subscriber, so it should not change over time, which makes a Customer ID ideal as it is often assigned at the start of a customer relationship and remains consistent.

Why Not Use Email Address or Phone Number: These can change over time and are not as stable. Using a Customer ID helps maintain continuity even if a customer updates their email address or phone number.

Salesforce Documentation Reference: For more information, refer to the Salesforce Marketing Cloud Guide on Subscriber Keys.


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