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Salesforce CRT-403 Exam - Topic 5 Question 85 Discussion

Cloud Kicks (CK) tracks the support level of its customers on the account record page. CK wants to show a text notification on a case record page when the related account is a platinum-level customer.How could an app builder meet this requirement?
B) Create a text-only Visualforce page > Drag the Visualforce component into the Case page layout > Set its visibility to show when the account support level is platinum.
A) Add a rich text area to the Case Lighting page > Set the component visibility of the rich text area to show when the account support level is platinum.
C) Create a text-only Visualforce page > Clone the case page layout > Drag the Visualforce component into the page, and assign the layout to platinum cases.
D) Clone the Case Lightning page > Add a rich text area to the new page, and assign this page to platinum accounts.

Salesforce CRT-403 Exam - Topic 5 Question 85 Discussion

Actual exam question for Salesforce's CRT-403 exam
Question #: 85
Topic #: 5
[All CRT-403 Questions]

Cloud Kicks (CK) tracks the support level of its customers on the account record page. CK wants to show a text notification on a case record page when the related account is a platinum-level customer.

How could an app builder meet this requirement?

Show Suggested Answer Hide Answer
Suggested Answer: B

A text-only Visualforce page can be used to show a text notification on a case record page based on a condition. The Visualforce component can be dragged into the Case Lightning page and its visibility can be set to show when the account support level is platinum.This is the simplest and most flexible way to meet the requirement


by Scarlet at Aug 15, 2026, 10:59 AM

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