Discuss Salesforce CRT-403 Exam Topic 5 Question 85

Cloud Kicks (CK) tracks the support level of its customers on the account record page. CK wants to show a text notification on a case record page when the related account is a platinum-level customer.

How could an app builder meet this requirement?

AAdd a rich text area to the Case Lighting page > Set the component visibility of the rich text area to show when the account support level is platinum.

BCreate a text-only Visualforce page > Drag the Visualforce component into the Case page layout > Set its visibility to show when the account support level is platinum.

CCreate a text-only Visualforce page > Clone the case page layout > Drag the Visualforce component into the page, and assign the layout to platinum cases.

DClone the Case Lightning page > Add a rich text area to the new page, and assign this page to platinum accounts.

Suggested Answer: B

A text-only Visualforce page can be used to show a text notification on a case record page based on a condition. The Visualforce component can be dragged into the Case Lightning page and its visibility can be set to show when the account support level is platinum.This is the simplest and most flexible way to meet the requirement

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14 comments · newest first

Bo 3 days ago

A is clear. Just set visibility for platinum.

Cathrine 8 days ago

D is interesting, but cloning feels unnecessary.

Coletta 13 days ago

C seems complicated. Why clone the layout?

Miss 19 days ago

I prefer B. Visualforce gives more control.

Thad 24 days ago

I think A is the best option. Simple and direct.

Sonia 29 days ago

Not sure if any of these options are the best way to go.

Tiffiny 1 month ago

D) Wait, can you really clone the page like that?

Laine 1 month ago

C) sounds a bit complicated for this requirement.

Flo 1 month ago

I think B) is better for customization.

Kate 2 months ago

A) seems like the simplest solution!

Herminia 2 months ago

I think option C is similar to a question we did in class, but I’m not clear on how to assign the layout specifically to platinum cases.

Shawnee 2 months ago

I feel like cloning the Case Lightning page in option D might be too complicated for just a notification.

Avery 2 months ago

I remember practicing with Visualforce pages, but I can't recall if option B is the right way to set visibility based on account level.

Lang 2 months ago

I think option A sounds familiar, but I'm not entirely sure if the rich text area is the best choice for this scenario.

Salesforce CRT-403 Exam - Topic 5 Question 85 Discussion