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Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 8 Question 109 Discussion

How can records owned by Customer Community users be shared with internal users?
B) Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
A) Create a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.
C) Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.
D) Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.

Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 8 Question 109 Discussion

Actual exam question for Salesforce's Salesforce Certified Experience Cloud Consultant (EX-Con-101) exam
Question #: 109
Topic #: 8
[All Salesforce Certified Experience Cloud Consultant (EX-Con-101) Questions]

How can records owned by Customer Community users be shared with internal users?

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Suggested Answer: B

The administrator should create a digital experience for agents and share the URL with employees. A digital experience is a branded online destination that allows you to connect with your customers, partners, or employees. By creating a digital experience for agents, the administrator can provide them with a portal where they can view Knowledge articles and chat live with a support agent. By sharing the URL with employees, the administrator can allow them to access the digital experience as well.


by Melda at Aug 19, 2026, 12:20 AM

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Lonna
4 days ago
B is the way to go for owner-based sharing!
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Serita
9 days ago
Wait, can you really share with internal users using that checkbox? Sounds odd!
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Arlette
14 days ago
Totally agree with A), it’s straightforward!
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Bok
20 days ago
D) sounds a bit complicated, not sure it’s the best option.
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Valentine
25 days ago
I think B) makes more sense for internal access.
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Lauran
30 days ago
A) is the way to go for sharing with Customer Community profiles.
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Marsha
1 month ago
I vaguely recall that Share Groups can be used, but I'm not clear if they need to be linked to a Sharing Set, so option C seems tricky to me.
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Idella
1 month ago
I'm a bit confused about option D; I feel like the checkbox for external users was mentioned in a different context during our study sessions.
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Taryn
2 months ago
I remember practicing a question about sharing rules, and I think option B might be the right approach since it mentions owner-based sharing.
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Ronny
2 months ago
I think option A sounds familiar, but I'm not entirely sure how Sharing Sets work with Customer Community profiles.
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