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Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam Questions
- Salesforce Consultant Certifications
- Salesforce Experience Cloud Consultant Certifications
- Topic 1: Experience Cloud Basics: In this section of the exam, candidates are tested for their knowledge about the reasons for creating or utilizing an Experience for a specific use case and how to identify the most common personas for Experience Cloud.
- Topic 2: Sharing, Visibility, and Licensing: This section covers setting the right user visibility in an Experience as well as the correct object visibility in an Experience.
- Topic 3: Branding, Personalization, and Content: This section covers topics such as changing an experience within the Experience Builder.
- Topic 4: Templates and Themes: In this section, topics covered include choosing the appropriate theme for an Experience and in a given landscape, how to identify the right Template for the experience.
- Topic 5: User Creation and Authentication: The section explains the different ways users can be created, such as manual, Data Loader, Self-Registration, and Just-in-Time (JIT) provisioning. It also describes in a given scenario how to properly set up a user for an Experience.
- Topic 6: Adoption and Analytics: In this section of the exam, the topics covered include implementing the phases to set up Experience dashboards and insights.
- Topic 7: Administration, Setup, and Configuration: This section covers topics such as implementing the steps for implementing Channel Sales Partner Relationship Management (PRM) and how to explain the capabilities of different Experience deployments and migrations. It also covers how to enable and activate an Experience.
- Topic 8: Customization Considerations and Limitations: This section of the exam covers describing the limitations across all Experiences.
Free Salesforce Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam Actual Questions
Note: Premium Questions for Salesforce Certified Experience Cloud Consultant (EX-Con-101) were last updated On Sep. 27, 2026 (see below)
Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloud site to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customers to be able to use CK's self-service site so they can have a more integrated experience.
What should an Experience Cloud consultant recommend so that UC's can log in to CK;s site?
To allow UC's customers to log in to CK's site, an Experience Cloud consultant should recommend establishing SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service provider. SSO is a feature that allows users to authenticate with one system and access multiple systems without entering their credentials again. To use SSO between two Experience Cloud sites, you need to use one org as an identity provider (IdP), which is the system that verifies the user's identity and issues a security token. You also need to use the other org as a service provider (SP), which is the system that accepts the security token and grants access to its resources.
How can records owned by Customer Community users be shared with internal users?
The administrator should create a digital experience for agents and share the URL with employees. A digital experience is a branded online destination that allows you to connect with your customers, partners, or employees. By creating a digital experience for agents, the administrator can provide them with a portal where they can view Knowledge articles and chat live with a support agent. By sharing the URL with employees, the administrator can allow them to access the digital experience as well.
Northern Trail Outfitters (NTO) offers a new product that is different in North Americ
a. EMEA, and Asia Pacific regions. Pages have been created and published for this product. The site manager has applied criteria to ensure that visibility for these product pages are applied as per the requirements for each region. NTO further wants to control the users who see a specific page of this product by setting its visibility.
Which three visibility options are available in Experience Cloud? Choose 3 answers
Three visibility options available in Experience Cloud are None, Default, and Audience. Visibility options allow you to control who can see a page or a component on your Experience Cloud site. None is an option that allows you to hide a page or a component from all users. Default is an option that allows you to display a page or a component to all users who have access to the site. Audience is an option that allows you to display a page or a component only to users who belong to a specific audience. An audience is a group of users who share common attributes, such as profile, location, or language.
Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates.
Which tool should the Experience Cloud consultant recommend to make these changes?
To update brand colors across all of its sites, UMS should use the Site Builder tool. Site Builder is a tool that allows you to edit the look and feel of your Experience Cloud sites using a drag-and-drop interface. You can change the theme, layout, components, and branding of your sites without coding. Site Builder also supports Lightning templates, which are responsive and modern templates for Experience Cloud sites.
What are three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality?
Choose 3 answers
UMS can accomplish three goals with Experience Cloud moderation functionality:
Track Flagging and moderation activity within the Experience site. Moderation functionality allows UMS to view reports and dashboards that show the flagging and moderation activity on its site, such as the number of flagged items, the number of moderated items, and the flagging reasons.
Allow members to flag posts comments files, and messages that are inappropriate or spam. Moderation functionality allows UMS to enable members to flag content that violates the site's guidelines or policies. Members can choose a flagging reason from a predefined list or enter their own reason.
Designer specific users as moderators so that they can closely monitor the size. Moderation functionality allows UMS to assign specific users as moderators who have permission to manage content on its site. Moderators can review flagged items, delete or edit inappropriate content, ban or warn abusive users, or escalate issues to administrators.
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