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VMware Exam 5V0-62.22 Topic 5 Question 28 Discussion

Actual exam question for VMware's 5V0-62.22 exam
Question #: 28
Topic #: 5
[All 5V0-62.22 Questions]

After deploying an iOS profile, there are several devices that are not showing successful installation. Upon reviewing the troubleshooting logs, the administrator notices that the device has responded with NotNow.

Which action should the administrator take to resolve this status?

Show Suggested Answer Hide Answer
Suggested Answer: D

Enable verbose logging for the ACC (AirWatch Cloud Connector) service. ACC is a service that integrates Workspace ONE UEM with internal enterprise systems, such as SMTP (Email Relay) server. ACC enables Workspace ONE UEM to use internal resources without exposing them to the Internet. If the SMTP integration test connection fails, it could indicate that there is a problem with ACC configuration, connectivity, or synchronization. Enabling verbose logging for ACC can help identify and troubleshoot the root cause of the issue.


by Clemencia at Sep 06, 2024, 09:00 PM

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Lashunda
1 months ago
Looks like the device is pulling a 'NotNow' Moses and parting ways with the profile. Time to part the iRed Sea!
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Kimbery
3 days ago
C) Contact the user, and ensure the iOS device is unlocked and powered on.
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Socorro
9 days ago
D) Re-push the profile to the device since the hang up is on the Workspace ONE UEM side.
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Wendell
20 days ago
C) Contact the user, and ensure the iOS device is unlocked and powered on.
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Adelina
28 days ago
A) Check the AWCM server logs to ensure that the device is connected to Cloud Messaging.
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Chanel
1 months ago
A) Check the AWCM server logs to ensure that the device is connected to Cloud Messaging.
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Joanne
2 months ago
Re-pushing the profile? Sounds like a job for the IT Ghostbusters. Better call D!
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Georgene
16 days ago
D) Re-push the profile to the device since the hang up is on the Workspace ONE UEM side
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Ming
17 days ago
C) Contact the user, and ensure the iOS device is unlocked and powered on.
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Viola
2 months ago
Ah, the old 'NotNow' trick. Time to put on my best customer service voice and get that user to unlock their device. C all the way!
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Glory
2 months ago
Hmm, I'm not sure. Could be the AWCM server is the culprit. Might as well check the logs first before bothering the user.
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Dacia
2 months ago
I think C is the way to go. The device probably just needs a little user intervention to get the profile installed.
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Rikki
3 days ago
Kimbery: Definitely, user interaction can often solve these types of issues.
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Pamella
12 days ago
Pamella: It's important to make sure the device is ready to receive the profile.
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Kimbery
19 days ago
Kimbery: I agree, reaching out to the user is the best option.
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Harrison
1 months ago
C) Contact the user, and ensure the iOS device is unlocked and powered on.
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Lasandra
2 months ago
I think option D is better, re-pushing the profile might solve the issue.
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Van
2 months ago
I agree with Fanny, contacting the user seems like the best solution.
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Fanny
2 months ago
I think the administrator should choose option C.
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