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VMware 5V0-62.22 Exam - Topic 5 Question 28 Discussion

After deploying an iOS profile, there are several devices that are not showing successful installation. Upon reviewing the troubleshooting logs, the administrator notices that the device has responded with NotNow.Which action should the administrator take to resolve this status?
D) Re-push the profile to the device since the hang up is on the Workspace ONE UEM side
A) Check the AWCM server logs to ensure that the device is connected to Cloud Messaging.
B) Send several push notifications to the device in order to allow processing of profiles
C) Contact the user, and ensure the iOS device is unlocked and powered on.

VMware 5V0-62.22 Exam - Topic 5 Question 28 Discussion

Actual exam question for VMware's 5V0-62.22 exam
Question #: 28
Topic #: 5
[All 5V0-62.22 Questions]

After deploying an iOS profile, there are several devices that are not showing successful installation. Upon reviewing the troubleshooting logs, the administrator notices that the device has responded with NotNow.

Which action should the administrator take to resolve this status?

Show Suggested Answer Hide Answer
Suggested Answer: D

Enable verbose logging for the ACC (AirWatch Cloud Connector) service. ACC is a service that integrates Workspace ONE UEM with internal enterprise systems, such as SMTP (Email Relay) server. ACC enables Workspace ONE UEM to use internal resources without exposing them to the Internet. If the SMTP integration test connection fails, it could indicate that there is a problem with ACC configuration, connectivity, or synchronization. Enabling verbose logging for ACC can help identify and troubleshoot the root cause of the issue.


by Clemencia at Sep 06, 2024, 09:00 PM

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Rebbecca
10 months ago
Wait, why would the device respond with NotNow? That’s weird!
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Gertude
10 months ago
Re-pushing the profile? Not sure that’ll fix it.
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Leonie
10 months ago
Contacting the user is key, they might just need to unlock their device.
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Elli
11 months ago
I think sending push notifications is a good idea too.
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Gracia
11 months ago
Definitely check the AWCM server logs first!
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Nieves
11 months ago
Re-pushing the profile sounds familiar from our practice questions, but I thought we should check the logs first.
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Jacqueline
11 months ago
I feel like contacting the user is a good idea, but I’m not completely confident if that’s the best action to take right away.
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Nobuko
11 months ago
I think sending push notifications could help, but I wonder if the device needs to be unlocked first.
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Chi
12 months ago
I remember we discussed the importance of checking device connectivity, but I'm not sure if that's the first step here.
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Paulina
12 months ago
Alright, this one's pretty straightforward. The device responded with "NotNow", so it's clearly connected and able to receive the profile. I think the best option is to just re-push the profile, as option D suggests. That should resolve the issue on the Workspace ONE UEM side.
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Melissia
12 months ago
Hmm, this is a bit confusing. I'm not sure if the issue is with the device or the server. I think I'll start by checking the AWCM server logs to see if the device is connected to Cloud Messaging, as option A suggests. That might give me a clue as to where the problem is.
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Carey
12 months ago
Okay, the key here is that the device responded with "NotNow". That tells me the device is connected, but for some reason it's not accepting the profile. I think option C is the way to go - I'll need to contact the user and make sure the device is unlocked and powered on.
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Tonja
12 months ago
This seems like a tricky one. I'm not sure if the issue is with the device or the server, so I'll need to carefully review the troubleshooting logs to determine the best course of action.
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Mitzie
12 months ago
I think Translator Text is the way to go here. It's designed specifically for translating text, which is exactly what I need to do with the press releases.
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Lashunda
1 year ago
Looks like the device is pulling a 'NotNow' Moses and parting ways with the profile. Time to part the iRed Sea!
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Arlette
1 year ago
D) Re-push the profile to the device since the hang up is on the Workspace ONE UEM side
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Kimbery
1 year ago
C) Contact the user, and ensure the iOS device is unlocked and powered on.
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Socorro
1 year ago
D) Re-push the profile to the device since the hang up is on the Workspace ONE UEM side.
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Wendell
1 year ago
C) Contact the user, and ensure the iOS device is unlocked and powered on.
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Adelina
1 year ago
A) Check the AWCM server logs to ensure that the device is connected to Cloud Messaging.
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Chanel
1 year ago
A) Check the AWCM server logs to ensure that the device is connected to Cloud Messaging.
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Joanne
1 year ago
Re-pushing the profile? Sounds like a job for the IT Ghostbusters. Better call D!
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Georgene
1 year ago
D) Re-push the profile to the device since the hang up is on the Workspace ONE UEM side
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Ming
1 year ago
C) Contact the user, and ensure the iOS device is unlocked and powered on.
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Viola
1 year ago
Ah, the old 'NotNow' trick. Time to put on my best customer service voice and get that user to unlock their device. C all the way!
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Glory
1 year ago
Hmm, I'm not sure. Could be the AWCM server is the culprit. Might as well check the logs first before bothering the user.
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Dacia
1 year ago
I think C is the way to go. The device probably just needs a little user intervention to get the profile installed.
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Rikki
1 year ago
Kimbery: Definitely, user interaction can often solve these types of issues.
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Pamella
1 year ago
Pamella: It's important to make sure the device is ready to receive the profile.
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Kimbery
1 year ago
Kimbery: I agree, reaching out to the user is the best option.
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Harrison
1 year ago
C) Contact the user, and ensure the iOS device is unlocked and powered on.
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Lasandra
1 year ago
I think option D is better, re-pushing the profile might solve the issue.
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Van
1 year ago
I agree with Fanny, contacting the user seems like the best solution.
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Fanny
1 year ago
I think the administrator should choose option C.
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