Discuss BICSI RCDDv14.1 Exam Topic 1 Question 72

Near the completion of a transformation program, the operations manager is concerned that their department failed lo be notified in advance of the new service being transitioned into operations. They claim that their department did not approve this service and is now unprepared and untrained to support the transformation.

What should the program manager have done first to prevent this?

AAdded the operations manager as a key stakeholder

BCreated a transition plan during the planning phase for the impacted operational area

CEnsured there was a communications management plan that included the transition to operations

DDrafted a training plan with assistance from the program management office (PMO) or human resource department before transitioning it to operations

Suggested Answer: A

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17 comments · newest first

Youlanda 2 months ago

But if they had a communication plan, everyone would be informed early.

Valentine 2 months ago

I agree with Alex. A transition plan could have saved a lot of trouble.

Antione 2 months ago

Option B seems best. Planning for operations is key to avoid chaos.

Kristine 2 months ago

I feel like a training plan is essential too. They need to be ready.

Lemuel 2 months ago

True, but without a transition plan, they might still be unprepared.

Joanna 2 months ago

I prefer option C. A communication plan is crucial for smooth transitions.

Junita 3 months ago

Yeah, that makes sense. They need to be involved from the start.

Kiera 3 months ago

I think the program manager should have added the operations manager as a key stakeholder.

Ryan 3 months ago

A training plan should've been a priority too, for sure!

Dacia 3 months ago

Wait, how did they not notice this until now? Seems odd.

Glory 3 months ago

I think a transition plan is more critical than just adding stakeholders.

Garry 3 months ago

Totally agree, communication is key!

Mari 4 months ago

They should've added the ops manager as a key stakeholder.

Nadine 4 months ago

I practiced a question similar to this, and I think ensuring proper training before the transition is key. But I’m not sure if that should be the first step.

Laurel 4 months ago

I feel like a transition plan is really important too. If they had one, it might have outlined the necessary steps for the operations team.

Edna 4 months ago

I'm not entirely sure, but I remember something about involving key stakeholders early on. Maybe adding the operations manager would have helped?

Sherman 4 months ago

I think the program manager should have created a communications management plan. It seems crucial to keep everyone informed, especially the operations team.

BICSI RCDDv14.1 Exam - Topic 1 Question 72 Discussion