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BICSI RCDDv14.1 Exam - Topic 1 Question 72 Discussion

Near the completion of a transformation program, the operations manager is concerned that their department failed lo be notified in advance of the new service being transitioned into operations. They claim that their department did not approve this service and is now unprepared and untrained to support the transformation.What should the program manager have done first to prevent this?
A) Added the operations manager as a key stakeholder
B) Created a transition plan during the planning phase for the impacted operational area
C) Ensured there was a communications management plan that included the transition to operations
D) Drafted a training plan with assistance from the program management office (PMO) or human resource department before transitioning it to operations

BICSI RCDDv14.1 Exam - Topic 1 Question 72 Discussion

Actual exam question for BICSI's RCDDv14.1 exam
Question #: 72
Topic #: 1
[All RCDDv14.1 Questions]

Near the completion of a transformation program, the operations manager is concerned that their department failed lo be notified in advance of the new service being transitioned into operations. They claim that their department did not approve this service and is now unprepared and untrained to support the transformation.

What should the program manager have done first to prevent this?

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Suggested Answer: A

by Rory at Jun 02, 2026, 07:58 AM

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Kristine
3 days ago
I feel like a training plan is essential too. They need to be ready.
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Lemuel
8 days ago
True, but without a transition plan, they might still be unprepared.
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Joanna
13 days ago
I prefer option C. A communication plan is crucial for smooth transitions.
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Junita
18 days ago
Yeah, that makes sense. They need to be involved from the start.
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Kiera
23 days ago
I think the program manager should have added the operations manager as a key stakeholder.
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Ryan
28 days ago
A training plan should've been a priority too, for sure!
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Dacia
1 month ago
Wait, how did they not notice this until now? Seems odd.
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Glory
1 month ago
I think a transition plan is more critical than just adding stakeholders.
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Garry
1 month ago
Totally agree, communication is key!
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Mari
2 months ago
They should've added the ops manager as a key stakeholder.
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Nadine
2 months ago
I practiced a question similar to this, and I think ensuring proper training before the transition is key. But I’m not sure if that should be the first step.
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Laurel
2 months ago
I feel like a transition plan is really important too. If they had one, it might have outlined the necessary steps for the operations team.
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Edna
2 months ago
I'm not entirely sure, but I remember something about involving key stakeholders early on. Maybe adding the operations manager would have helped?
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Sherman
2 months ago
I think the program manager should have created a communications management plan. It seems crucial to keep everyone informed, especially the operations team.
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