BICSI RCDDv14.1 Exam - Topic 1 Question 72 Discussion

Actual exam question for BICSI's RCDDv14.1 exam

Question #: 72
Topic #: 1

Near the completion of a transformation program, the operations manager is concerned that their department failed lo be notified in advance of the new service being transitioned into operations. They claim that their department did not approve this service and is now unprepared and untrained to support the transformation.

What should the program manager have done first to prevent this?

AAdded the operations manager as a key stakeholder

BCreated a transition plan during the planning phase for the impacted operational area

CEnsured there was a communications management plan that included the transition to operations

DDrafted a training plan with assistance from the program management office (PMO) or human resource department before transitioning it to operations

Show Suggested Answer

Suggested Answer: A

by Rory at Jun 02, 2026, 07:58 AM

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