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BICSI RCDDv14.1 Exam - Topic 1 Question 72 Discussion

Near the completion of a transformation program, the operations manager is concerned that their department failed lo be notified in advance of the new service being transitioned into operations. They claim that their department did not approve this service and is now unprepared and untrained to support the transformation.What should the program manager have done first to prevent this?
A) Added the operations manager as a key stakeholder
B) Created a transition plan during the planning phase for the impacted operational area
C) Ensured there was a communications management plan that included the transition to operations
D) Drafted a training plan with assistance from the program management office (PMO) or human resource department before transitioning it to operations

BICSI RCDDv14.1 Exam - Topic 1 Question 72 Discussion

Actual exam question for BICSI's RCDDv14.1 exam
Question #: 72
Topic #: 1
[All RCDDv14.1 Questions]

Near the completion of a transformation program, the operations manager is concerned that their department failed lo be notified in advance of the new service being transitioned into operations. They claim that their department did not approve this service and is now unprepared and untrained to support the transformation.

What should the program manager have done first to prevent this?

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Suggested Answer: A

by Rory at Jun 02, 2026, 07:58 AM

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Nadine
I practiced a question similar to this, and I think ensuring proper training before the transition is key. But I’m not sure if that should be the first step.
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Laurel
5 days ago
I feel like a transition plan is really important too. If they had one, it might have outlined the necessary steps for the operations team.
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Edna
10 days ago
I'm not entirely sure, but I remember something about involving key stakeholders early on. Maybe adding the operations manager would have helped?
upvoted 0 times
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Sherman
15 days ago
I think the program manager should have created a communications management plan. It seems crucial to keep everyone informed, especially the operations team.
upvoted 0 times
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