An organization administrator started utilizing VMware Workspace ONE UEM to configure emails clients on managed Android, OS, and Windows devices. Windows and Android users can access their email inboxes. iOS device users are able to check in, but their email inbox fails to load:
What is the most likely cause of this issue?
The organization's Apple Push Notification certificate expired. The Apple Push Notification certificate is a certificate that allows Workspace ONE UEM to communicate with iOS devices using push notifications. Push notifications are required for iOS devices to check in and receive email configuration profiles from Workspace ONE UEM. If the Apple Push Notification certificate expires or becomes invalid, iOS devices will not be able to check in or receive email configuration profiles, and their email inbox will fail to load. The administrator should check and renew the Apple Push Notification certificate if needed.
The VMware Workspace ONE UEM administrator in an organization found that the Certificate Authority integration test connection failed recently I his organization uses on-premises Microsoft ADCS CA as their certificate authority, which resides on an internal-only Windows server. The VMware Workspace ONE UEM console resides in the cloud.
Why did this certificate authority integration test connection fail?
The reason that this certificate authority integration test connection failed is that fetching the root certificate from CA failed. The root certificate from CA is a certificate that validates the identity and trustworthiness of the certificate authority (CA) that issues certificates for devices. Workspace ONE UEM needs to fetch the root certificate from CA to verify and manage certificates for devices. If fetching the root certificate from CA failed, it could indicate that there is a problem with CA configuration, connectivity, or availability. Workspace ONE UEM will not be able to connect to CA or issue certificates for devices, and the certificate authority integration test connection will fail.
A dozen users just reported various issues with VMware Workspace ONE UFM managed applications on their Android and iOS devices The administrator would like to use VMware Workspace ONE to simultaneously gather detailed troubleshooting information about all these devices with one action
Which form of logging should be used to accomplish this goal?
A user reported that they were unable to see some of the expected applications and also did not receive the Wi-Fi profile. The profile status, application status, and device-related logging need to be seen to solve the problem:
Which console page should be used to see this information?
The console page that should be used to see this information is Devices > List View > Device Details View > More > Troubleshooting. This page allows the administrator to view various information about a specific device, such as profile status, application status, device-related logging, compliance status, commands history, and so on. This page can help troubleshoot issues related to device enrollment, configuration, management, and communication.
An organization has successfully deployed native applications to VMware Workspace ONE managed Android, iOS, and Windows devices in the same OG.
The organization administrator just configured VMware Workspace ONE to provide all those same devices access to a SaaS application that was previously successfully integrated with the organization's VMware Workspace ONE Access tenant. Windows and Android users can access this SaaS application, but iOS device users report that they are unable to see this application in the VMware Workspace ONE Catalog.
What is the most likely cause of this issue?
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