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Microsoft MB-230 Exam - Topic 3 Question 104 Discussion

You are an Omnichannel supervisor at a company. You install a dashboard in Power BI.You need to ensure that managers are able to access the intraday insights dashboard.What should you do?
D) From the supervisor configuration, add the required users.
A) From the supervisor configuration, add all users to the intraday insights dashboard.
B) From the agent configuration, promote the users to supervisors.
C) From universal service desk, enable all dashboards.
E) From Power Bl, share the dashboard with the entire organization.

Microsoft MB-230 Exam - Topic 3 Question 104 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 104
Topic #: 3
[All MB-230 Questions]

You are an Omnichannel supervisor at a company. You install a dashboard in Power BI.

You need to ensure that managers are able to access the intraday insights dashboard.

What should you do?

Show Suggested Answer Hide Answer
Suggested Answer: D

https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-intraday-dashboard-supervisor

by Blythe at Jun 02, 2026, 07:40 AM

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Catarina
3 days ago
I disagree with E; sharing with the whole org could be messy.
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Julio
8 days ago
I think A is too broad; not all users need access.
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Sol
13 days ago
Option D seems like the best choice.
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Rodrigo
18 days ago
I’m a bit confused about the difference between options A and D. Both seem to involve adding users, but I guess D is more targeted?
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Ty
23 days ago
I feel like we practiced a similar question where we had to manage user access. I think adding users directly is usually the right approach, so maybe D again?
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Freeman
29 days ago
I'm not entirely sure, but I remember something about sharing dashboards in Power BI. Could option E be a good choice too?
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Mattie
1 month ago
I think option D makes the most sense since it specifies adding the required users directly from the supervisor configuration.
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