Discuss Microsoft MB-230 Exam Topic 3 Question 104

You are an Omnichannel supervisor at a company. You install a dashboard in Power BI.

You need to ensure that managers are able to access the intraday insights dashboard.

What should you do?

AFrom the supervisor configuration, add all users to the intraday insights dashboard.

BFrom the agent configuration, promote the users to supervisors.

CFrom universal service desk, enable all dashboards.

DFrom the supervisor configuration, add the required users.

EFrom Power Bl, share the dashboard with the entire organization.

Suggested Answer: D

https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-intraday-dashboard-supervisor

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21 comments · newest first

Novella 14 days ago

I’m leaning towards D as well.

Amie 19 days ago

D balances access and security.

Desire 24 days ago

I agree, clarity is key.

Novella 29 days ago

C is interesting, but too vague.

Yolande 1 month ago

Exactly, D is more controlled.

Charlena 1 month ago

But what if some don’t need it?

Desire 1 month ago

E sounds good too. Whole organization access.

Amie 2 months ago

A could be too broad.

Charlena 2 months ago

I prefer A. Everyone should see it.

Yolande 2 months ago

It allows specific user access.

Amie 2 months ago

Why D?

Yolande 2 months ago

I think option D is the best.

Amie 3 months ago

I like D, it’s straightforward and targeted.

Erick 3 months ago

Wait, can we really just add users directly like that?

Catarina 3 months ago

I disagree with E; sharing with the whole org could be messy.

Julio 3 months ago

I think A is too broad; not all users need access.

Sol 3 months ago

Option D seems like the best choice.

Rodrigo 3 months ago

I’m a bit confused about the difference between options A and D. Both seem to involve adding users, but I guess D is more targeted?

Ty 4 months ago

I feel like we practiced a similar question where we had to manage user access. I think adding users directly is usually the right approach, so maybe D again?

Freeman 4 months ago

I'm not entirely sure, but I remember something about sharing dashboards in Power BI. Could option E be a good choice too?

Mattie 4 months ago

I think option D makes the most sense since it specifies adding the required users directly from the supervisor configuration.

Microsoft MB-230 Exam - Topic 3 Question 104 Discussion