A new Horizon environment has gone into production. External sessions are being disconnected after a random period of time.
The following information has been documented by the administrator:
. Internal and external users are able to connect to their desktops.
. External sessions connect via Unified Access Gateway.
. Users are immediately able to reconnect but are disconnected again in a few minutes.
. Due to limited amount of public IP addresses, all traffic flows through a load balancer.
. Internal sessions, connected directly to the desktops, are not impacted.
. While the session remains connected, all expected functionality works properly.
What could be a cause of this issue?
When configuring a virtual machine to use an NVIDIA graphics card, issues such as the VM not starting can occur if there is no suitable host available that meets the requirements for 3D graphics, or if not all memory required by the 3D graphics card has been reserved for the VM. Ensuring that the host has the necessary 3D graphics capabilities and that the VM is configured with reserved memory can resolve these issues.
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