Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions

ServiceNow CIS-PA Exam - Topic 6 Question 9 Discussion

Which Indicator should be excluded from a Historic Data Collection because its scores cannot be accurately collected?
C) Summed age of open problems
A) Number of new requests
B) Number of incidents resolved in time
D) Number of open problems not updated in the last 90 days

ServiceNow CIS-PA Exam - Topic 6 Question 9 Discussion

Actual exam question for ServiceNow's CIS-PA exam
Question #: 9
Topic #: 6
[All CIS-PA Questions]

Which Indicator should be excluded from a Historic Data Collection because its scores cannot be accurately collected?

Show Suggested Answer Hide Answer
Suggested Answer: C

Historic Data Collection is designed to accurately reconstruct past indicator scores based on historical records. Indicators that rely on calculated age values, such as summed age of open problems, cannot be accurately reconstructed because age is a time-relative value that depends on the exact moment of calculation.

Count-based indicators (options A, B, and D) can be recalculated historically by evaluating record states at specific points in time. However, summing age values requires knowing the precise age of each record at each historical interval, which is not reliably reproducible. ServiceNow documentation explicitly warns against using historic data collection for age-based and duration-sum indicators, making option C the correct exclusion.


Contribute your Thoughts:

0/2000 characters
Kaycee
1 month ago
I feel like A could also be a candidate, but I can't recall why exactly.
upvoted 0 times
...
Yuette
1 month ago
I'm not sure, but I remember a practice question about indicators that are hard to measure. Maybe it's C?
upvoted 0 times
...
Lashaunda
1 month ago
I think it might be D, since if problems aren't updated, we can't really trust the data.
upvoted 0 times
...

Save Cancel