ServiceNow CIS-PA Exam - Topic 2 Question 1 Discussion

Actual exam question for ServiceNow's CIS-PA exam

Question #: 1
Topic #: 2

[All CIS-PA Questions]

Which Indicator should be excluded from a Historic Data Collection because its scores cannot be accurately collected?

ANumber of new requests

BNumber of incidents resolved in time

CSummed age of open problems

DNumber of open problems not updated in the last 90 days

Show Suggested Answer

Suggested Answer: C

Historic Data Collection is designed to accurately reconstruct past indicator scores based on historical records. Indicators that rely on calculated age values, such as summed age of open problems, cannot be accurately reconstructed because age is a time-relative value that depends on the exact moment of calculation.

Count-based indicators (options A, B, and D) can be recalculated historically by evaluating record states at specific points in time. However, summing age values requires knowing the precise age of each record at each historical interval, which is not reliably reproducible. ServiceNow documentation explicitly warns against using historic data collection for age-based and duration-sum indicators, making option C the correct exclusion.

by Vincent at Jan 25, 2026, 07:18 PM

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Colene

2 days ago

I disagree, D can still provide useful insights.

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Layla

7 days ago

I think D should be excluded. Too vague.

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Fidelia

12 days ago

D) Number of open problems not updated in the last 90 days. That's just asking for trouble trying to track that.

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Ira

17 days ago

Haha, I bet the answer is "all of the above" - good luck collecting any of that data accurately!

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Emerson

22 days ago

Definitely D) Number of open problems not updated in the last 90 days. How would you even track that?

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Juan

28 days ago

I'd go with C) Summed age of open problems. That data would be hard to collect accurately.

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Vanesa

1 month ago

D) Number of open problems not updated in the last 90 days seems like the best choice here.

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Joesph

1 month ago

I practiced a similar question before, and I think B is usually reliable, so maybe it's not that one.

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Chan

1 month ago

I feel like A could also be a candidate, but I need to double-check if new requests are tracked consistently.

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Cathern

2 months ago

I'm not sure, but I remember something about how the summed age of open problems can be misleading if not all data is collected properly.

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Julio

2 months ago

I think it might be D, since if problems aren't updated, we can't really track their status accurately.

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Alberta

3 months ago

I'm not totally sure about this. Could it be D? The number of open problems not updated in 90 days seems like it could be hard to reliably collect across the organization.

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Delila

3 months ago

I'm feeling confident about this one. I think the answer is A, the number of new requests, since that should be the easiest metric to accurately track and report on.

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Osvaldo

3 months ago

Okay, let me think this through. I'm leaning towards B, the number of incidents resolved in time, since that data might be unreliable or inconsistent to collect.

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Albina

3 months ago

Hmm, I'm a bit confused on this one. I'm thinking it might be C, the summed age of open problems, since that could be tricky to track precisely.

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Beckie

3 months ago

I'm pretty sure the answer is D. The number of open problems not updated in the last 90 days seems like it would be hard to accurately collect.

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