MENU
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.
What would be the next step for this problem?
Suggested Answer: B, D
Get Premium CIS-ITSM Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
40 comments · newest first
GE
Georgene
11 months ago
I’m not sure about D either, seems like it should be more collaborative.
AN
Antonio
11 months ago
Definitely not A, that doesn't make sense.
TA
Tawny
11 months ago
Wait, can you really just re-open it after 7 days? Sounds off.
TE
Terrilyn
12 months ago
No way, it should be C! The assignee needs to handle it.
YO
Yolando
12 months ago
I think B is the right move here.
SK
Skye
1 year ago
I recall that the Assignee usually has the authority to reopen issues, but I’m not entirely confident if that applies here since it’s a management decision now.
TH
Therese
1 year ago
I’m a bit confused about the roles. I thought only the Administrator could re-open a problem, but now I’m not so sure.
CH
Chaya
1 year ago
I think we practiced a similar question where the Problem Manager had to re-evaluate the situation. I feel like clicking "Re-Analyze" could be the right move here.
JE
Jesusa
1 year ago
I remember we discussed how to handle reopened problems in class, but I'm not sure if it was the Problem Manager or the Assignee who should take action first.
CA
Carmen
1 year ago
This seems straightforward to me. The problem is occurring more frequently, so we need to re-visit the root cause analysis. Option B, where the problem manager clicks Re-Analyze, is the logical next step.
ZA
Zack
1 year ago
Based on the information provided, I think option B is the correct answer. The problem manager should be able to re-analyze the issue and get to the root cause, rather than just re-opening it.
DA
Dan
1 year ago
Okay, let's see. The question mentions that the issue is occurring more frequently, so I think the best approach would be to re-analyze the root cause, rather than just re-opening it. Option B looks like the way to go.
JE
Jesus
1 year ago
Hmm, this seems like a tricky one. I'll need to carefully read through the options and think about the appropriate next steps for re-opening a previously closed problem.
MA
Maryanne
1 year ago
I'm a bit confused about the time frame mentioned in option A. Does that mean we can't re-open the problem at all if it's been more than 7 days? I'll need to double-check the policies on that.
KR
Kristine
1 year ago
This looks straightforward. I'll start by copying the table data into the chart worksheet, then create a 3D clustered column chart to display the data.
RO
Rosenda
1 year ago
Hmm, this is a tough one. I'm leaning towards option D - encouraging the team member to use experimentation 'spikes for continuous improvement. That seems like the most agile approach, and it aligns with the scrum values of transparency and continuous improvement.
JE
Jeniffer
1 year ago
Hmm, I'm a bit unsure about this one. I know the basics of failover, but I'm not sure I fully understand the nuances of how the active and standby devices interact in this scenario.
AM
Amber
1 year ago
Hmm, I wonder if the workaround involves a magical unicorn and a handful of glitter. That would be a pretty epic solution, if you ask me.
MA
Maxima
1 year ago
A) If 7 days has passed, since the Problem was closed, it cannot be re-opened - What is this, amateur hour? Everyone knows you can't let a problem sit for more than a week. Time to get on that, folks!
EL
Elke
1 year ago
D) Administrator clicks Re-Open on the Problem Record
AR
Aron
1 year ago
C) Problem Assignee clicks Re-Open on the Problem record
MI
Michal
1 year ago
B) Problem Manager clicks Re-Analyze on the Problem record
KA
Katy
1 year ago
D) Administrator clicks Re-Open on the Problem Record
DA
Dante
1 year ago
C) Problem Assignee clicks Re-Open on the Problem record
PA
Paz
1 year ago
B) Problem Manager clicks Re-Analyze on the Problem record
CO
Colton
2 years ago
C) Problem Assignee clicks Re-Open on the Problem record - Nah, I'm not letting anyone else touch my problem. This is my baby, and I'm taking it back!
YV
Yvonne
1 year ago
D) Administrator clicks Re-Open on the Problem Record
MA
Margarett
1 year ago
C) Problem Assignee clicks Re-Open on the Problem record
FR
Frank
1 year ago
B) Problem Manager clicks Re-Analyze on the Problem record
LI
Lizette
2 years ago
D) Administrator clicks Re-Open on the Problem Record - I'm all about delegating, so let's get the big boss to handle this one!
JU
Julianna
1 year ago
B) Problem Manager clicks Re-Analyze on the Problem record
DA
Darnell
1 year ago
D) Administrator clicks Re-Open on the Problem Record
GI
Gilberto
1 year ago
C) Problem Assignee clicks Re-Open on the Problem record
TU
Tula
1 year ago
B) Problem Manager clicks Re-Analyze on the Problem record
AL
Alisha
2 years ago
B) Problem Manager clicks Re-Analyze on the Problem record - Seems like the obvious next step to me. Gotta get that root cause figured out!
GR
Gracia
1 year ago
B) Problem Manager clicks Re-Analyze on the Problem record
TR
Trinidad
2 years ago
A) If 7 days has passed, since the Problem was closed, it cannot be re-opened
TR
Trinidad
2 years ago
I believe the Problem Manager should click Re-Analyze on the Problem record to revisit the root cause analysis.
AR
Arlean
2 years ago
I agree with Julianna, the problem seems to be occurring more frequently now.
JU
Julianna
2 years ago
I think the next step would be to re-analyze the problem.