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ServiceNow Exam CIS-ITSM Topic 5 Question 82 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 82
Topic #: 5
[All CIS-ITSM Questions]

A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.

What would be the next step for this problem?

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Suggested Answer: B, D

by Marge at Mar 08, 2024, 12:41 PM

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Amber
2 months ago
Hmm, I wonder if the workaround involves a magical unicorn and a handful of glitter. That would be a pretty epic solution, if you ask me.
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Maxima
2 months ago
A) If 7 days has passed, since the Problem was closed, it cannot be re-opened - What is this, amateur hour? Everyone knows you can't let a problem sit for more than a week. Time to get on that, folks!
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Elke
21 days ago
D) Administrator clicks Re-Open on the Problem Record
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Aron
22 days ago
C) Problem Assignee clicks Re-Open on the Problem record
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Michal
26 days ago
B) Problem Manager clicks Re-Analyze on the Problem record
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Katy
1 months ago
D) Administrator clicks Re-Open on the Problem Record
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Dante
2 months ago
C) Problem Assignee clicks Re-Open on the Problem record
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Paz
2 months ago
B) Problem Manager clicks Re-Analyze on the Problem record
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Colton
2 months ago
C) Problem Assignee clicks Re-Open on the Problem record - Nah, I'm not letting anyone else touch my problem. This is my baby, and I'm taking it back!
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Yvonne
2 months ago
D) Administrator clicks Re-Open on the Problem Record
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Margarett
2 months ago
C) Problem Assignee clicks Re-Open on the Problem record
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Frank
2 months ago
B) Problem Manager clicks Re-Analyze on the Problem record
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Lizette
3 months ago
D) Administrator clicks Re-Open on the Problem Record - I'm all about delegating, so let's get the big boss to handle this one!
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Julianna
27 days ago
B) Problem Manager clicks Re-Analyze on the Problem record
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Darnell
1 months ago
D) Administrator clicks Re-Open on the Problem Record
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Gilberto
1 months ago
C) Problem Assignee clicks Re-Open on the Problem record
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Tula
2 months ago
B) Problem Manager clicks Re-Analyze on the Problem record
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Alisha
3 months ago
B) Problem Manager clicks Re-Analyze on the Problem record - Seems like the obvious next step to me. Gotta get that root cause figured out!
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Gracia
2 months ago
B) Problem Manager clicks Re-Analyze on the Problem record
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Trinidad
2 months ago
A) If 7 days has passed, since the Problem was closed, it cannot be re-opened
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Trinidad
3 months ago
I believe the Problem Manager should click Re-Analyze on the Problem record to revisit the root cause analysis.
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Arlean
3 months ago
I agree with Julianna, the problem seems to be occurring more frequently now.
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Julianna
3 months ago
I think the next step would be to re-analyze the problem.
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