ServiceNow Exam CIS-ITSM Topic 5 Question 82 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 82
Topic #: 5

A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.

What would be the next step for this problem?

AIf 7 days has passed, since the Problem was closed, it cannot be re-opened

BProblem Manager clicks Re-Analyze on the Problem record

CProblem Assignee clicks Re-Open on the Problem record

DAdministrator clicks Re-Open on the Problem Record

Show Suggested Answer

Suggested Answer: B, D

by Marge at Mar 08, 2024, 12:41 PM

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Alisha

6 days ago

B) Problem Manager clicks Re-Analyze on the Problem record - Seems like the obvious next step to me. Gotta get that root cause figured out!

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Trinidad

12 days ago

I believe the Problem Manager should click Re-Analyze on the Problem record to revisit the root cause analysis.

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Arlean

14 days ago

I agree with Julianna, the problem seems to be occurring more frequently now.

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Julianna

15 days ago

I think the next step would be to re-analyze the problem.

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