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ServiceNow Certified Implementation Specialist - IT Service Management Exam
- Topic 1: Primary application components (Script Includes, Business Rules, etc.)/ State model and default process flow
- Topic 2: Implementation solutions that work in conjunction with baseline application functionality/ Integration capabilities
- Topic 3: Basic and advanced operations performed by users and the system/ Key tables used in the application
- Topic 4: Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
- Topic 5: Basic and advanced features in baseline installation of the current release/ Relationships among application tables
- Topic 6: Selection of appropriate features and functions to meet business requirements/ Roles and default Access Controls
- Topic 7: Functionality and features added or changed in the current release/ Key Performance Indicators and Benchmarks
Free ServiceNow Certified Implementation Specialist - IT Service Management Exam Actual Questions
The questions for Certified Implementation Specialist - IT Service Management were last updated On Sep. 14, 2023
The Knowledge [kb_knowledge] table is extended from _________ .
Knowledge [kb_knowledge] is a base table; it does not extend another table
In Problem Management, when the State of a Problem changes to Closed/Resolved, what updates are made to the associated Incidents?
(Assume associated Incidents have a State of On Hold and On Hold Reason of
Awaiting Problem.)
The Resolve Incidents UI Action acts ONLY on related Incidents that are in a State of On Hold with an On Hold Reason
of Awaiting Problem. When triggered, t he UI Action will set all Incidents that meet these conditions to a State of
Resolved and will set the Resolution code and Resolution notes.
Updating the Problem record won't update the associated Incidents. The Resolve Incidents UI Action must be used to
update the incidents.
Which feature may be used to track trends related to the average resolution time by priority for Incidents compared to other customers in the same
industry / number of users / region?
In Problem Management, when the State of a Problem changes to Closed/Resolved, what updates are made to the associated Incidents?
(Assume associated Incidents have a State of On Hold and On Hold Reason of
Awaiting Problem.)
The Resolve Incidents UI Action acts ONLY on related Incidents that are in a State of On Hold with an On Hold Reason
of Awaiting Problem. When triggered, t he UI Action will set all Incidents that meet these conditions to a State of
Resolved and will set the Resolution code and Resolution notes.
Updating the Problem record won't update the associated Incidents. The Resolve Incidents UI Action must be used to
update the incidents.
Which feature may be used to track trends related to the average resolution time by priority for Incidents compared to other customers in the same
industry / number of users / region?
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