The Knowledge [kb_knowledge] table is extended from _________ .
Knowledge [kb_knowledge] is a base table; it does not extend another table
In Problem Management, when the State of a Problem changes to Closed/Resolved, what updates are made to the associated Incidents?
(Assume associated Incidents have a State of On Hold and On Hold Reason of
Awaiting Problem.)
The Resolve Incidents UI Action acts ONLY on related Incidents that are in a State of On Hold with an On Hold Reason
of Awaiting Problem. When triggered, t he UI Action will set all Incidents that meet these conditions to a State of
Resolved and will set the Resolution code and Resolution notes.
Updating the Problem record won't update the associated Incidents. The Resolve Incidents UI Action must be used to
update the incidents.
Which feature may be used to track trends related to the average resolution time by priority for Incidents compared to other customers in the same
industry / number of users / region?
In Problem Management, when the State of a Problem changes to Closed/Resolved, what updates are made to the associated Incidents?
(Assume associated Incidents have a State of On Hold and On Hold Reason of
Awaiting Problem.)
The Resolve Incidents UI Action acts ONLY on related Incidents that are in a State of On Hold with an On Hold Reason
of Awaiting Problem. When triggered, t he UI Action will set all Incidents that meet these conditions to a State of
Resolved and will set the Resolution code and Resolution notes.
Updating the Problem record won't update the associated Incidents. The Resolve Incidents UI Action must be used to
update the incidents.
Which feature may be used to track trends related to the average resolution time by priority for Incidents compared to other customers in the same
industry / number of users / region?
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