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ServiceNow Certified Implementation Specialist - IT Service Management Exam Questions

Exam Name: Certified Implementation Specialist - IT Service Management
Exam Code: Certified Implementation Specialist - IT Service Management
Related Certification(s): ServiceNow Certified Implementation Specialist Certification
Certification Provider: ServiceNow
Number of Certified Implementation Specialist - IT Service Management practice questions in our database: 114 (updated: Oct. 09, 2024)
Expected Certified Implementation Specialist - IT Service Management Exam Topics, as suggested by ServiceNow :
  • Topic 1: Primary application components (Script Includes, Business Rules, etc.)/ State model and default process flow
  • Topic 2: Implementation solutions that work in conjunction with baseline application functionality/ Integration capabilities
  • Topic 3: Basic and advanced operations performed by users and the system/ Key tables used in the application
  • Topic 4: Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
  • Topic 5: Basic and advanced features in baseline installation of the current release/ Relationships among application tables
  • Topic 6: Selection of appropriate features and functions to meet business requirements/ Roles and default Access Controls
  • Topic 7: Functionality and features added or changed in the current release/ Key Performance Indicators and Benchmarks
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Dino

1 days ago
I am thrilled to have passed the ServiceNow ITSM exam, thanks to the Pass4Success practice questions. One question that had me second-guessing was related to the key principles of Service Design. It asked about the importance of designing for both utility and warranty, and I wasn't entirely sure of the correct answer.
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Sabra

10 days ago
Phew! That ITSM exam was tough, but I made it. Pass4Success really helped me prepare quickly.
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Mozelle

14 days ago
Expect questions on catalog item creation. Study the different field types and how to configure them. Pass4Success really helped me nail this topic!
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Dottie

16 days ago
Just cleared the ServiceNow ITSM certification exam! The Pass4Success practice questions were a lifesaver. There was a tricky question about the primary objectives of Continual Service Improvement (CSI). I debated whether it was about improving efficiency or customer satisfaction, but I still managed to pass.
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Pura

1 months ago
Just passed the ServiceNow CIS-ITSM exam! Thanks to Pass4Success for the spot-on practice questions. Key tip: Know your ITIL processes inside out, especially incident management workflows.
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Jerry

1 months ago
I recently passed the ServiceNow Certified Implementation Specialist - IT Service Management exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the key metrics used in ITSM to measure service performance. I wasn't entirely sure if Mean Time to Resolution (MTTR) was the correct answer, but I managed to pass the exam nonetheless.
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Nidia

1 months ago
Just passed the ServiceNow ITSM Specialist exam! Thanks Pass4Success for the spot-on practice questions.
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Teri

2 months ago
Passing the ServiceNow Certified Implementation Specialist - IT Service Management exam was a great achievement for me, and I owe it to Pass4Success practice questions. The exam covered topics like primary application components and state model. One question that I recall was related to script includes. Despite some uncertainty about the answer, I managed to pass the exam successfully.
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Hannah

2 months ago
Passed the ServiceNow CIS-ITSM exam today! Service Catalog and Request Fulfillment were major themes. Expect questions on catalog item design and workflow automation. Know your request vs. incident differences. SLAs and OLAs also featured prominently – study calculation methods and reporting. Pass4Success's exam questions were spot-on, especially for these topics. Couldn't have done it without their help!
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Kanisha

3 months ago
My exam experience for the ServiceNow Certified Implementation Specialist - IT Service Management was successful thanks to Pass4Success practice questions. The topics on implementation solutions and baseline application functionality were crucial for the exam. One question that I remember was about integration capabilities. Although I had some doubts about the answer, I was able to pass the exam.
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Kimbery

3 months ago
ServiceNow CIS-ITSM certified! The exam tested deep knowledge of Problem Management. Be ready for questions on root cause analysis techniques and trend identification. Brush up on the differences between problems and incidents. CMDB was another big topic – understand CI relationships and discovery methods. Pass4Success practice tests were invaluable for identifying my weak spots. So glad I used them!
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Theresia

4 months ago
Just passed the ServiceNow ITSM exam! A key focus was on incident management workflows. Expect scenario-based questions on prioritizing and escalating incidents. Study the incident lifecycle and SLA calculations thoroughly. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
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Anisha

4 months ago
I recently passed the ServiceNow Certified Implementation Specialist - IT Service Management exam with the help of Pass4Success practice questions. The exam covered topics such as primary application components and integration capabilities. One question that stood out to me was related to the state model and default process flow. I was unsure of the answer at first, but I managed to pass the exam.
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Alisha

4 months ago
Just passed the ServiceNow CIS-ITSM exam! Incident Management was a key focus. Expect questions on prioritization and escalation processes. Study the incident lifecycle thoroughly. Change Management also featured heavily, with scenarios on risk assessment and approval workflows. Know your CAB roles inside out. Thanks to Pass4Success for the spot-on practice questions – they were a lifesaver in my last-minute prep!
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Free ServiceNow Certified Implementation Specialist - IT Service Management Exam Actual Questions

Note: Premium Questions for Certified Implementation Specialist - IT Service Management were last updated On Oct. 09, 2024 (see below)

Question #1

Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:

* Default

* Major incidents

* Self Service

* Mobile

What are these UI layouts called in the Now Platform?

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Correct Answer: E

Question #2

What are the components of a Flow Action?

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Correct Answer: C

Question #3

Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

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Correct Answer: C

Question #4

Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?

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Correct Answer: A

Question #5

By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?

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Correct Answer: B

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