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ServiceNow CIS-ITSM Exam - Topic 5 Question 67 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 67
Topic #: 5
[All CIS-ITSM Questions]

In Problem Management, when the State of a Problem changes to Closed/Resolved, what updates are made to the associated Incidents?

(Assume associated Incidents have a State of On Hold and On Hold Reason of

Awaiting Problem.)

Show Suggested Answer Hide Answer
Suggested Answer: D

The Resolve Incidents UI Action acts ONLY on related Incidents that are in a State of On Hold with an On Hold Reason

of Awaiting Problem. When triggered, t he UI Action will set all Incidents that meet these conditions to a State of

Resolved and will set the Resolution code and Resolution notes.

Updating the Problem record won't update the associated Incidents. The Resolve Incidents UI Action must be used to

update the incidents.


by Dean at Mar 23, 2023, 05:33 PM

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Leslie
4 months ago
I thought they just stayed On Hold until manually updated.
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Lorrie
4 months ago
I think the State should change to In Progress, right?
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Macy
5 months ago
Wait, are you sure no updates happen automatically?
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Ruth
5 months ago
Totally agree, that's how it should work!
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Tyisha
5 months ago
The Work Notes get updated with Problem Close Notes.
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Dorian
5 months ago
I thought I read that no updates happen automatically and that agents have to do it manually, but that seems a bit counterintuitive.
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Sharika
5 months ago
I feel like the Resolution notes should definitely be populated with information from the Problem Close Notes, but I'm not entirely confident about the State change.
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Jolene
5 months ago
I remember a practice question where we had to decide if the State of the Incidents changes. I think it might be set to Resolved, but I can't recall the exact details.
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Karon
5 months ago
I think when a Problem is closed, the associated Incidents should get updated automatically, but I'm not sure if it's just the Work Notes or something else too.
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Isidra
5 months ago
I’m leaning towards the idea that no updates are made automatically, and agents have to do it manually, but that seems a bit inefficient.
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Wendell
5 months ago
I feel like the State of the Incidents should change to something like Resolved, but I can't recall if it's directly to Solved or something else.
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Zona
5 months ago
I remember practicing a question like this, and I think the Work Notes field gets updated with the Problem Close Notes.
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Timothy
5 months ago
I think when a Problem is closed, the associated Incidents should get updated automatically, but I'm not sure which option reflects that.
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Frederica
5 months ago
I'm not sure about this one. The Delivery Profile handles things like bounce handling and unsubscribe management, but I'm not sure if it's the right component for this scenario.
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Gwenn
5 months ago
The key here is to carefully evaluate each of the BSM assumptions listed and determine if they match the information provided in the question. I think I can work through this step-by-step and come up with the right answer.
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Brigette
5 months ago
Based on my understanding, the general recommendation is to have 1 tempdb data file per logical CPU. Since the VM now has 16 vCPUs, I think the answer is 16 data files.
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Marylyn
6 months ago
I'm a little confused by this question. The options mention a bunch of different build tools, but the question is asking about a Java application. I'm not sure if any of those tools are actually used for Java development. I'll have to think this through a bit more before answering.
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