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In Problem Management, when the State of a Problem changes to Closed/Resolved, what updates are made to the associated Incidents?
(Assume associated Incidents have a State of On Hold and On Hold Reason of
Awaiting Problem.)
Suggested Answer: D
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The Resolve Incidents UI Action acts ONLY on related Incidents that are in a State of On Hold with an On Hold Reason
of Awaiting Problem. When triggered, t he UI Action will set all Incidents that meet these conditions to a State of
Resolved and will set the Resolution code and Resolution notes.
Updating the Problem record won't update the associated Incidents. The Resolve Incidents UI Action must be used to
update the incidents.
17 comments · newest first
LE
Leslie
12 months ago
I thought they just stayed On Hold until manually updated.
LO
Lorrie
12 months ago
I think the State should change to In Progress, right?
MA
Macy
1 year ago
Wait, are you sure no updates happen automatically?
RU
Ruth
1 year ago
Totally agree, that's how it should work!
TY
Tyisha
1 year ago
The Work Notes get updated with Problem Close Notes.
DO
Dorian
1 year ago
I thought I read that no updates happen automatically and that agents have to do it manually, but that seems a bit counterintuitive.
SH
Sharika
1 year ago
I feel like the Resolution notes should definitely be populated with information from the Problem Close Notes, but I'm not entirely confident about the State change.
JO
Jolene
1 year ago
I remember a practice question where we had to decide if the State of the Incidents changes. I think it might be set to Resolved, but I can't recall the exact details.
KA
Karon
1 year ago
I think when a Problem is closed, the associated Incidents should get updated automatically, but I'm not sure if it's just the Work Notes or something else too.
IS
Isidra
1 year ago
I’m leaning towards the idea that no updates are made automatically, and agents have to do it manually, but that seems a bit inefficient.
WE
Wendell
1 year ago
I feel like the State of the Incidents should change to something like Resolved, but I can't recall if it's directly to Solved or something else.
ZO
Zona
1 year ago
I remember practicing a question like this, and I think the Work Notes field gets updated with the Problem Close Notes.
TI
Timothy
1 year ago
I think when a Problem is closed, the associated Incidents should get updated automatically, but I'm not sure which option reflects that.
FR
Frederica
1 year ago
I'm not sure about this one. The Delivery Profile handles things like bounce handling and unsubscribe management, but I'm not sure if it's the right component for this scenario.
GW
Gwenn
1 year ago
The key here is to carefully evaluate each of the BSM assumptions listed and determine if they match the information provided in the question. I think I can work through this step-by-step and come up with the right answer.
BR
Brigette
1 year ago
Based on my understanding, the general recommendation is to have 1 tempdb data file per logical CPU. Since the VM now has 16 vCPUs, I think the answer is 16 data files.
MA
Marylyn
1 year ago
I'm a little confused by this question. The options mention a bunch of different build tools, but the question is asking about a Java application. I'm not sure if any of those tools are actually used for Java development. I'll have to think this through a bit more before answering.