ServiceNow Exam CIS-ITSM Topic 5 Question 115 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 115
Topic #: 5

[All CIS-ITSM Questions]

Your customer wants a catalog to contain two items:

1. A request with 1 approval and 2 fulfillment tasks

2. A link to a knowledge article

What type of item would you use to satisfy the requirement for the Construction request?

ACatalog Item

BContent Item

CRecord Producer

DOrder Guide

Show Suggested Answer

Suggested Answer: A

by Nathalie at Aug 01, 2025, 12:14 PM

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14 hours ago

Hmm, I'd say a Content Item would work best here. Gives you more flexibility to add the knowledge article link.

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4 days ago

Gotta be a Catalog Item, right? Anything else just seems overkill for a simple request like this.

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