ServiceNow Exam CIS-ITSM Topic 4 Question 86 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 86
Topic #: 4

[All CIS-ITSM Questions]

What tools are available to the assignee to help resolve an incident?

Choose 2 answers

AResolutions from similar incidents

BKnown Errors

CCI Class Manager

DEnterprise CMDB Dashboard

EIncident Overview Dashboard

Show Suggested Answer

Suggested Answer: B

by Judy at Apr 27, 2024, 09:39 PM

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Timmy

2 days ago

Haha, I wonder if the CI Class Manager comes with a 'How to Calm Down Angry Users' module? Anyway, I'm going with A and E too.

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Christa

7 days ago

Hmm, I'm not sure about C and D. The CI Class Manager and Enterprise CMDB Dashboard don't seem directly relevant to resolving an incident. I'd go with A and E.

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Rodrigo

8 days ago

I think options A and E are the best choices here. Resolutions from similar incidents and the Incident Overview Dashboard would definitely be useful tools for the assignee.

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