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ServiceNow CIS-ITSM Exam - Topic 3 Question 87 Discussion

Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)
A) Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date Most Voted and D) Modify the Incident Lifecycle flow to expire after 7 days
B) Update the incident_close UI action script
C) From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes Most Voted

ServiceNow CIS-ITSM Exam - Topic 3 Question 87 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 87
Topic #: 3
[All CIS-ITSM Questions]

Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: A, D

by Tiera at May 10, 2024, 03:07 AM

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Delsie
9 months ago
D seems a bit risky, what if we need to keep some incidents open longer?
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Yolande
10 months ago
I agree with C, it's straightforward and effective.
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Alisha
10 months ago
Wait, can incidents really close automatically like that? Sounds too easy!
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Miss
10 months ago
I think A could work too, but not sure it's the best choice.
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Sarina
10 months ago
Option C is definitely the way to go!
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Kristel
11 months ago
I remember we practiced a similar question, and I think option C was the right choice there too. It makes sense to close incidents based on the resolution date.
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Quentin
11 months ago
I feel like we discussed the UI action script in class, but I can't recall if it was related to auto closure. Option B seems a bit uncertain to me.
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Alecia
11 months ago
I'm not entirely sure, but modifying the Incident Lifecycle flow seems like it could be a valid approach. Maybe option A or D?
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Larae
11 months ago
I think option C sounds familiar; I remember something about enabling auto closure based on the resolution date in our practice questions.
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Peggy
11 months ago
Ah, I see now. The key is to modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date. That way, the incident will automatically close 7 days after it's been resolved. Seems straightforward enough.
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Sherell
11 months ago
I'm a bit confused on this one. I know we need to automate the incident closure, but I'm not sure if we should update the UI action script or modify the Incident Lifecycle flow. I'll have to think about this a bit more.
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Chauncey
11 months ago
I've seen this type of question before. I think the answer is to modify the Incident Lifecycle flow to trigger from the Resolved date and set the expiration to 7 days. That should do the trick.
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Merlyn
11 months ago
Hmm, this seems like a straightforward question about automating incident closure. I think the key is to focus on the Resolved date and the Incident Lifecycle flow.
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Lashon
11 months ago
Okay, let me think this through. I'm pretty sure the answer involves modifying the Incident Lifecycle flow, but I'm not sure if I should trigger it from the Resolved date or just set the expiration to 7 days.
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Franklyn
11 months ago
Hmm, I'm a bit confused on this one. I know CN-Series firewalls have some security features, but I'm not sure which ones specifically protect east-west traffic between pods in different trust zones.
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Brice
11 months ago
I think they mentioned in class that starting with general questions helps to build rapport, but I'm unsure if that's the best approach for every situation.
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Darrin
12 months ago
From what I practiced, it seems like option C could be relevant too. If expenses exceed what's budgeted, that can really hurt a health plan's ability to pay obligations.
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Carri
12 months ago
I remember practicing a question where it was about structural elements, and I think flooring was mentioned as a non-factor.
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Rosendo
2 years ago
Yes, setting that property is straightforward.
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Julene
2 years ago
C sounds good too, enabling auto-closure in properties.
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Brynn
2 years ago
A makes sense, modifying the lifecycle flow from Resolved date.
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Peggie
2 years ago
I agree. Options A and C are my picks.
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Tiago A Gobbi
2 years ago
Not agree with auto-close requirement for incidents. This alone does not guarantee that it has been resolved.
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Rosendo
2 years ago
It's tricky. Two approaches seem viable.
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Brynn
2 years ago
That auto-close requirement for incidents, thoughts?
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