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ServiceNow CIS-ITSM Exam - Topic 4 Question 123 Discussion

Where are the timeframe conditions for sending an SLA breach warning notification defined?
B) Default SLA flow
A) SLA definition record
C) SLA Properties application
D) SLA trigger conditions

ServiceNow CIS-ITSM Exam - Topic 4 Question 123 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 123
Topic #: 4
[All CIS-ITSM Questions]

Where are the timeframe conditions for sending an SLA breach warning notification defined?

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Suggested Answer: B

by Cyril at Apr 04, 2026, 04:48 PM

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Pamella
1 month ago
I thought it was in the SLA Properties application.
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Emerson
1 month ago
It's in the SLA definition record!
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Chuck
2 months ago
I thought the SLA trigger conditions were related to notifications, but I can't remember if they cover the timeframe details.
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Lindsay
2 months ago
I feel like the default SLA flow might have something to do with it, but I need to double-check my notes.
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Deeanna
2 months ago
I remember practicing a question about SLA properties, but I can't recall if it mentioned timeframe conditions specifically.
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Kanisha
3 months ago
I think the timeframe conditions are in the SLA definition record, but I'm not entirely sure.
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