On the Release record, what are the available options on the Release phase list?
The Resolve Incidents UI Action acts ONLY on related Incidents that are in a State of On Hold with an On Hold Reason
of Awaiting Problem. When triggered, t he UI Action will set all Incidents that meet these conditions to a State of
Resolved and will set the Resolution code and Resolution notes.
Updating the Problem record won't update the associated Incidents. The Resolve Incidents UI Action must be used to
update the incidents.
Lai
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4 months ago