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ServiceNow CIS-HAM Exam - Topic 11 Question 21 Discussion

Posted by Olive on Aug 04, 2023 at 01:50 PM

Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

Suggested Answer: D

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33 comments · newest first
CL
Clorinda 11 months ago
E seems unlikely, are we sure about that?
GI
Giovanna 11 months ago
D? Really? I didn't know opting out could cause this!
LU
Luis 12 months ago
C could be it, I've had formatting problems before.
GA
Gail 12 months ago
I think B is a big one too, normalization issues are common.
DE
Delfina 1 year ago
A is definitely a reason, I've seen that happen.
GL
Gladys 1 year ago
I recall that opting out of the Content Service might affect model matching, so option D seems plausible as well.
FR
Frederica 1 year ago
I practiced a similar question, and I think if the model name is formatted incorrectly, it could cause issues too, so maybe option C is valid.
DO
Dorathy 1 year ago
I’m not entirely sure, but I think normalization issues could lead to a match not being found, which makes option B a strong candidate.
SA
Santos 1 year ago
I remember something about the Content Service needing to download model data, so option A could be a reason for the match not found.
TA
Tasia 1 year ago
Hmm, this looks like a tricky one. I'll need to carefully read through the options and think about which tool best matches the description.
AN
Annamae 1 year ago
Ah, this is a tricky one. I'm not entirely sure, but I'm leaning towards C - the Implementation Plan should be agreed before setting targets for benefits improvement.
JO
Joesph 1 year ago
Ha! The 'Match Not Found' error sounds like my love life. But in all seriousness, I think A, B, and E are the right answers here. Let's hope the actual exam isn't as punny as this question.
DI
Dick 1 year ago
↳ replying to Joesph
Definitely, those are key factors in resolving the issue. Good luck with the exam!
VE
Veta 1 year ago
↳ replying to Joesph
Yeah, it's important to make sure the hardware model content is downloaded and that normalization rules exist in the Content Service.
LO
Lorita 1 year ago
↳ replying to Joesph
I agree, A, B, and E seem to be the most likely causes for the 'Match Not Found' error.
TE
Tennie 1 year ago
Yup, A, B, and E are the ones. Although I have to admit, I'm a little concerned about this 'Content Service' thing. Is it powered by unicorns and rainbows? Because that would explain a lot.
BO
Bonita 1 year ago
↳ replying to Tennie
I don't think unicorns and rainbows are involved, it's more about data and rules.
FR
Francene 1 year ago
↳ replying to Tennie
Yeah, it helps with normalization and matching key fields.
CI
Ciara 1 year ago
↳ replying to Tennie
I think the Content Service is just a tool used for matching hardware models.
JO
Johanna 2 years ago
A, B, and E - got it! Although I have to say, whoever wrote this question must have a really interesting sense of humor. 'Match Not Found' - sounds like a dating app gone wrong.
FE
Felicidad 1 year ago
↳ replying to Johanna
Haha, 'Match Not Found' does sound like a dating app glitch!
MA
Mari 1 year ago
↳ replying to Johanna
E) A normalization rule for the hardware model does not exist in the Content Service
VI
Vincent 1 year ago
↳ replying to Johanna
B) Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
KE
Keith 1 year ago
↳ replying to Johanna
A) The hardware model content has not yet been downloaded from the Content Service
NA
Nancey 2 years ago
Hmm, this is a tough one. I'm guessing C is also a valid answer - if the model name is badly formatted, that could definitely cause issues with the match.
ME
Melina 2 years ago
I'm not sure about D though. I don't think opting out of the Content Service would cause a match not found.
DA
Dallas 2 years ago
Okay, this is tricky. I'm pretty sure the correct answers are A, B, and E. The hardware model content needs to be downloaded, the normalization couldn't match the fields, and there's no rule in the Content Service.
MA
Marti 1 year ago
↳ replying to Dallas
Definitely, having no normalization rule in the Content Service would cause a Match Not Found.
TH
Thomasena 1 year ago
↳ replying to Dallas
And if normalization couldn't match the fields, that could be a problem too.
YU
Yuette 1 year ago
↳ replying to Dallas
Yeah, the hardware model content needs to be downloaded for sure.
TI
Timothy 1 year ago
↳ replying to Dallas
I think you're right, A, B, and E seem to be the potential causes.
LE
Lea 2 years ago
I agree with Tess. Those reasons make sense to me.
TE
Tess 2 years ago
I think the potential causes could be A, B, and E.
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