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ServiceNow CIS-HAM Exam Questions

Exam Name: Certified Implementation Specialist - Hardware Asset Management
Exam Code: CIS-HAM
Related Certification(s): ServiceNow Certified Implementation Specialist Certification
Certification Provider: ServiceNow
Number of CIS-HAM practice questions in our database: 184 (updated: Jun. 06, 2025)
Expected CIS-HAM Exam Topics, as suggested by ServiceNow :
  • Topic 1: Implementing hardware asset management in ServiceNow - ITSM Asset Management and Hardware Asset Management (HAM)
  • Topic 2: Hardware asset lifecycle, stages, and components/ IT Asset Management Overview & Fundamentals
  • Topic 3: Key components of hardware contract financials/ Core IT asset management terminology, concepts, and goals
  • Topic 4: Implementing hardware asset management/ Understand IT Cost Management
  • Topic 5: Application Introduction and Recommended Practices/ ServiceNow hardware model Content Service
  • Topic 6: Extending asset management and configuration management/ Managing hardware assets and CIs
  • Topic 7: Implementing Hardware Asset Management in ServiceNow/ Hardware Discovery and Normalization
  • Topic 8: Generating asset reports for IT Asset Management/ Automating stock management in ITSM Asset Management and HAM
  • Topic 9: Data Integrity - Attributes and Data Sources/ Automating hardware asset lifecycle with HAM
  • Topic 10: Creating hardware assets and CIs/ Automating asset population into ServiceNow
  • Topic 11: Automating asset inventory with HAM/ Operational Integration of IT Asset Management Processes
  • Topic 12: Asset management vs. configuration management/ Managing inventory and stock
Disscuss ServiceNow CIS-HAM Topics, Questions or Ask Anything Related
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Tesha

2 days ago
Successfully certified in ServiceNow HAM. Pass4Success made the difference in my short prep time.
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Kenneth

18 days ago
The CIS-HAM exam tests your knowledge of asset procurement processes. Understand the steps involved in requesting, approving, and acquiring new hardware assets.
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Nobuko

1 months ago
Asset inventory accuracy is a key topic. Be prepared to answer questions on conducting physical inventories and reconciling with digital records.
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Adelina

1 months ago
Nailed the ServiceNow Hardware Asset Management exam. Kudos to Pass4Success for the efficient prep!
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Moon

3 months ago
Passed the exam thanks to Pass4Success! Pay attention to software license management in relation to hardware assets. The exam may cover this intersection.
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Karima

3 months ago
ServiceNow CIS-HAM certified! Pass4Success's materials were spot on for the actual exam.
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Marvel

3 months ago
The exam includes questions on asset maintenance schedules. Understand how to create and manage preventive maintenance plans for hardware assets.
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Chandra

4 months ago
Hardware asset tracking methods are important. Know the differences between various tracking technologies like RFID, barcodes, and GPS.
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Rolande

4 months ago
Thrilled to have passed the ServiceNow HAM exam. Pass4Success was instrumental in my preparation.
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Lynelle

4 months ago
Just passed the CIS-HAM exam! Pass4Success practice tests were spot-on. Study the integration between HAM and other ITSM processes like incident and change management.
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Trinidad

5 months ago
Asset cost management is crucial. Expect questions on calculating total cost of ownership (TCO) for hardware assets.
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Lou

5 months ago
CIS-HAM exam conquered! Couldn't have done it without Pass4Success's relevant practice questions.
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Frank

5 months ago
Happy to report that I passed the ServiceNow Certified Implementation Specialist - Hardware Asset Management exam. The practice questions from Pass4Success were very helpful. One question that I found difficult was about Practical Management of IT Assets, specifically how to handle asset disposal in compliance with regulations. I wasn't sure but passed the exam.
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Helaine

5 months ago
The exam tests your knowledge of asset disposal methods. Be familiar with different disposal options and their compliance requirements.
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Cecil

6 months ago
Thanks to Pass4Success, I aced the exam! Focus on understanding hardware asset contracts and how they impact asset management processes.
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Sage

6 months ago
ServiceNow certification achieved! Pass4Success provided exactly what I needed to prepare quickly.
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Wilburn

6 months ago
I successfully passed the ServiceNow Certified Implementation Specialist - Hardware Asset Management exam. The Pass4Success practice questions were a big help. There was a tricky question on Operational Integration of IT Asset Management Processes, asking how to integrate asset management with change management processes. I was uncertain but still managed to pass.
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Meghann

6 months ago
ServiceNow's CIS-HAM exam covers asset reconciliation processes. Know how to handle discrepancies between discovered and recorded assets.
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Mattie

6 months ago
Proud to say I passed the ServiceNow Certified Implementation Specialist - Hardware Asset Management exam. The practice questions from Pass4Success were extremely useful. One question that caught me off guard was about Financial Management of IT Assets, specifically how to manage depreciation for hardware assets. I wasn't sure of the exact method, but I passed the exam.
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Dyan

6 months ago
Asset reporting is a key topic. Be prepared to interpret various asset reports and metrics. The exam might ask you to identify insights from given data.
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Alfreda

7 months ago
Passed the ServiceNow HAM exam with flying colors. Pass4Success made it possible in such short time!
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Vernell

7 months ago
I just passed the ServiceNow Certified Implementation Specialist - Hardware Asset Management exam, and the Pass4Success practice questions were a great help. There was a tough question on Data Integrity - Attributes and Data Sources, asking which data sources are most reliable for maintaining asset data accuracy. I had to guess, but I still passed.
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Honey

7 months ago
Configuration management database (CMDB) questions are common. Understand the relationship between CMDB and hardware asset management for the exam.
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Stacey

7 months ago
Excited to share that I passed the ServiceNow Certified Implementation Specialist - Hardware Asset Management exam. The Pass4Success practice questions were invaluable. One question that puzzled me was about IT Asset Management Overview & Fundamentals, specifically the key principles of IT asset lifecycle management. I wasn't completely sure of my answer, but I still passed.
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Charlene

7 months ago
ServiceNow CIS-HAM exam done! Pass4Success materials were key to my success.
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Jestine

8 months ago
Passed the CIS-HAM exam with flying colors! Pass4Success materials were a lifesaver. Pay attention to normalization rules and how they affect data quality in asset management.
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Tamekia

8 months ago
I am thrilled to announce that I passed the ServiceNow Certified Implementation Specialist - Hardware Asset Management exam. Thanks to Pass4Success practice questions, I was well-prepared. There was a challenging question about Practical Management of IT Assets, asking how to effectively track and manage asset lifecycle stages. I was unsure but managed to get through the exam.
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Avery

8 months ago
Hardware discovery methods are crucial. Study the various discovery techniques and their pros and cons. The exam may ask you to choose the best method for specific scenarios.
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Joni

8 months ago
Happy to share that I passed the ServiceNow Certified Implementation Specialist - Hardware Asset Management exam. The practice questions from Pass4Success were spot on. One question that had me second-guessing was related to the Operational Integration of IT Asset Management Processes. It asked how to align asset management processes with IT service management. I wasn't entirely confident, but I passed nonetheless.
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Barney

8 months ago
Aced the ServiceNow Hardware Asset Management cert! Pass4Success was a lifesaver for quick prep.
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Lenna

9 months ago
The exam tests your knowledge of asset management best practices. Expect scenario-based questions on how to handle different asset-related situations in an organization.
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Ahmed

9 months ago
Just cleared the ServiceNow Certified Implementation Specialist - Hardware Asset Management exam! The Pass4Success practice questions were a lifesaver. There was a tricky question on the Financial Management of IT Assets, specifically about how to calculate the total cost of ownership (TCO) for hardware assets. I had to think hard about the components involved but still made it through.
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Peggie

9 months ago
Just passed the ServiceNow CIS-HAM exam! Thanks Pass4Success for the spot-on practice questions. Be ready for questions on hardware asset lifecycle stages - know the differences between each phase.
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Dante

9 months ago
I recently passed the ServiceNow Certified Implementation Specialist - Hardware Asset Management exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the key attributes necessary for maintaining Data Integrity - Attributes and Data Sources. It asked which attributes are critical for ensuring data accuracy and consistency in asset management. I wasn't entirely sure, but I managed to pass the exam.
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Marica

9 months ago
Just passed the ServiceNow CIS-HAM exam! Thanks Pass4Success for the spot-on practice questions.
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Kizzy

10 months ago
Passing the ServiceNow Certified Implementation Specialist - Hardware Asset Management exam was a great achievement for me, and I owe it to the practice questions from Pass4Success. The exam covered topics such as ITSM Asset Management and Hardware Asset Management, and I encountered a question related to the hardware asset lifecycle stages. It asked about the components of the maintenance stage and how it contributes to overall asset management efficiency. Although I had some doubts, I still managed to pass the exam.
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Dona

11 months ago
My exam experience for the ServiceNow Certified Implementation Specialist - Hardware Asset Management was successful thanks to the practice questions provided by Pass4Success. The exam focused on IT Asset Management Overview & Fundamentals, and I found a question related to the hardware asset lifecycle stages particularly challenging. It asked about the components of the acquisition stage and how it differs from the deployment stage. Despite my uncertainty, I was able to pass the exam.
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Winfred

11 months ago
Passed the HAM CIS exam on my first try! Pass4Success's questions were incredibly similar to the real thing. Couldn't have done it without you!
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Fallon

11 months ago
ServiceNow HAM CIS certified! Pass4Success's relevant questions were a lifesaver. Prepared in no time. Thank you!
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Pansy

12 months ago
I recently passed the ServiceNow Certified Implementation Specialist - Hardware Asset Management exam with the help of Pass4Success practice questions. The exam covered topics such as implementing hardware asset management in ServiceNow and hardware asset lifecycle stages. One question that stood out to me was related to the components of hardware asset lifecycle, specifically about the disposal stage. I wasn't completely sure of the answer, but I managed to pass the exam.
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Anisha

12 months ago
Hardware asset reporting was a significant focus. You might encounter scenario-based questions about creating custom reports and dashboards. Familiarize yourself with the available reporting tools and how to use them effectively for hardware asset management. Pass4Success really helped me grasp these concepts in a short time!
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Corinne

1 years ago
Just passed the ServiceNow HAM CIS exam! Pass4Success's practice questions were spot-on. Thanks for helping me prepare so quickly!
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Andra

1 years ago
Wow, that exam was tough! Grateful for Pass4Success - their materials made all the difference. Passed with flying colors!
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Ellsworth

1 years ago
Aced the ServiceNow HAM CIS exam today! Pass4Success's practice tests were crucial. Thanks for the timely prep materials!
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Free ServiceNow CIS-HAM Exam Actual Questions

Note: Premium Questions for CIS-HAM were last updated On Jun. 06, 2025 (see below)

Question #1

Which of the following are valid contract states during a contract's lifecycle? (Choose four.)

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Correct Answer: A, B, E

Question #2

When transferring non-consumable assets between stockrooms, how must they be transferred?

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Correct Answer: C

According to theHardware Asset Management documentation, non-consumable assets are assets that are not depleted or used up when they are applied or consumed, such as laptops, monitors, or routers.

Non-consumable assets are tracked individually in the ServiceNow platform, and each asset has a unique asset tag and serial number.

When transferring non-consumable assets between stockrooms, they must be transferred as a single entity with a quantity of one, as stated in theHardware Asset Management documentation: ''Non-consumable assets are transferred as a single entity with a quantity of one. For example, a laptop is transferred as a single entity with a quantity of one.''

Therefore, the correct answer is option C, as a single entity with a quantity of one.Reference:

Hardware Asset Management documentation

What is Hardware Asset Management?


Question #3

What information should be tracked in an asset record? (Choose two.)

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Correct Answer: B, D

According to the ServiceNow Hardware Asset Management documentation, an asset record should track the following information:

Financial information: This includes the cost, depreciation, and residual value of the asset. This information helps to calculate the total cost of ownership (TCO) and return on investment (ROI) of the asset.

Contractual information: This includes the warranty, support, lease, and maintenance contracts associated with the asset. This information helps to manage the lifecycle of the asset and ensure compliance with the terms and conditions of the contracts.

Other information that can be tracked in an asset record are:

Physical resources: This includes the location, status, and condition of the asset. This information helps to monitor the inventory and availability of the asset.

Operational details: This includes the configuration, performance, and usage of the asset. This information helps to optimize the functionality and efficiency of the asset.

Logical relationships: This includes the dependencies, associations, and impacts of the asset. This information helps to understand the connections and interactions of the asset with other assets, services, and processes.


Question #4

Which of these tables are installed with Hardware Model Normalization? (Choose three.)

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Correct Answer: A, B, D

Hardware Model Normalization is a feature that enables users to standardize the data of hardware and consumable models, such as manufacturer, product, model, and device type. Hardware Model Normalization requires the activation of the Hardware Model Normalization (com.sn_hwnorm) plugin, which also activates the Normalization Data Services Client (com.glide.data_services_canonicalization.client) plugin. These plugins install several tables that store the normalized data and the rules for normalization. The tables that are installed with Hardware Model Normalization are:

Device Type: This table contains the device types that are used to categorize the hardware models, such as laptop, desktop, server, printer, etc.

Hardware Manufacturer: This table contains the normalized names of the hardware manufacturers, such as Dell, HP, Lenovo, etc.

Hardware Model Library: This table contains the normalized data of the hardware models, such as manufacturer, product, model, device type, UNSPSC code, etc. This table is populated by the Hardware Model Normalization Content Service, which is a subscription-based service that provides the latest and most accurate data for hardware models.

Hardware Normalize Key: This table contains the rules for generating the normalize key, which is a unique identifier for each hardware model based on its manufacturer, product, and model. The normalize key is used to match the hardware models with the Hardware Model Library data.

The other options, C. Hardware Normalize Key and E. Device Name, are not tables that are installed with Hardware Model Normalization. Hardware Normalize Key is a field in the Hardware Model [cmdb_model] table, not a separate table. Device Name is a field in the Configuration Item [cmdb_ci] table, not a separate table.Reference:Hardware Model Normalization,Demo - HAM Professional - Hardware Model Normalization,Hardware Asset Management


Question #5

Which applications are required to perform a blind audit of your asset inventory?

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Correct Answer: E

A blind audit is a type of inventory audit that does not provide any information about the expected assets in a location.The auditor scans all the assets in the location and compares them with the records in ServiceNow1.

To perform a blind audit, you need the Hardware Asset Management (HAM) application, which enables you to manage the lifecycle of your hardware assets, and the ServiceNow Agent mobile app, which allows you to scan asset tags and barcodes using your mobile device12.

The ServiceNow My Assets mobile app is used to view and request assets from the enterprise asset catalog, not to perform audits3.

The Software Asset Management (SAM) application is used to optimize software licenses and compliance, not to perform audits4.

The ITSM Asset Management application is used to track the financial, contractual, and inventory details of hardware and devices, not to perform audits.Reference:

1:Audit your inventory - Product Documentation: San Diego - ServiceNow

2:Enterprise Asset Inventory Management - ServiceNow

3:My Assets mobile app - Product Documentation: San Diego - ServiceNow

4: Software Asset Management - ServiceNow

: IT Asset Management - ServiceNow


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