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ServiceNow CIS-HAM Exam Questions
- Topic 1: Implementing hardware asset management in ServiceNow - ITSM Asset Management and Hardware Asset Management (HAM)
- Topic 2: Hardware asset lifecycle, stages, and components/ IT Asset Management Overview & Fundamentals
- Topic 3: Key components of hardware contract financials/ Core IT asset management terminology, concepts, and goals
- Topic 4: Implementing hardware asset management/ Understand IT Cost Management
- Topic 5: Application Introduction and Recommended Practices/ ServiceNow hardware model Content Service
- Topic 6: Extending asset management and configuration management/ Managing hardware assets and CIs
- Topic 7: Implementing Hardware Asset Management in ServiceNow/ Hardware Discovery and Normalization
- Topic 8: Generating asset reports for IT Asset Management/ Automating stock management in ITSM Asset Management and HAM
- Topic 9: Data Integrity - Attributes and Data Sources/ Automating hardware asset lifecycle with HAM
- Topic 10: Creating hardware assets and CIs/ Automating asset population into ServiceNow
- Topic 11: Automating asset inventory with HAM/ Operational Integration of IT Asset Management Processes
- Topic 12: Asset management vs. configuration management/ Managing inventory and stock
Free ServiceNow CIS-HAM Exam Actual Questions
Note: Premium Questions for CIS-HAM were last updated On Jun. 13, 2026 (see below)
What are types of assets? (Choose four.)
An asset is a record that represents any tangible or intangible object that is tracked by the organization12.
There are different types of assets, depending on their nature, usage, and lifecycle12.
The types of assets are12:
Model: A model is a record that defines the common attributes and specifications of a group of assets, such as manufacturer, product, category, and device type12. For example, Dell Latitude E7450 is a model of a laptop.
Software entitlement: A software entitlement is a record that defines the rights and obligations of using a software product, such as license type, quantity, expiration date, and cost13. For example, Microsoft Office 365 is a software entitlement that grants access to various
When creating a list report that groups all assets by product model, which table is used?
What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)
The Hardware Asset Management (HAM) plugin is a plugin that enables the Hardware Asset Management application, which helps to track and manage the end-to-end lifecycle of hardware assets, physical and consumable1.
The HAM plugin provides the following baseline asset lifecycle automation flows2:
Hardware asset order: This is a flow that automates the process of ordering new hardware assets from a vendor.It creates purchase orders, stock order tasks, and catalog tasks based on the asset requests and the stock rules2.
Hardware deployment: This is a flow that automates the process of delivering and installing hardware assets to the end users.It creates catalog tasks and updates the asset records and the configuration management database (CMDB) based on the stock order tasks and the asset reservations2.
Hardware disposal: This is a flow that automates the process of disposing of retired hardware assets through a vendor.It creates return merchandise authorization (RMA) records and updates the asset records and the CMDB based on the asset retirements and the vendor contracts2.
Therefore, the baseline asset lifecycle automation flows that are also options in the question are A. Hardware asset order, E. Hardware deployment, and F. Hardware disposal.
The other options that are not baseline asset lifecycle automation flows provided by the HAM plugin are:
B .Hardware bulk stock order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to create multiple stock order tasks for different hardware models at once3.
C .Hardware swap order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to swap a hardware asset with another hardware asset of the same model4.
D . Hardware retire order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to retire a hardware asset and update its status and substatus.References:
1: Hardware Asset Management
2: Asset Lifecycle Automation Flows
3: Create a Bulk Stock Order
4: Swap a Hardware Asset
: Retire a Hardware Asset
Which of these automatic restocking actions are available in baseline? (Choose two.)
Which plugins for asset management functionality are inactive by default? (Choose three.)
Hardware asset management, Procurement, and Cost management are the plugins which are not active by default in base Servicenow System
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