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ServiceNow CIS-HAM Exam Questions
- Topic 1: Implementing hardware asset management in ServiceNow - ITSM Asset Management and Hardware Asset Management (HAM)
- Topic 2: Hardware asset lifecycle, stages, and components/ IT Asset Management Overview & Fundamentals
- Topic 3: Key components of hardware contract financials/ Core IT asset management terminology, concepts, and goals
- Topic 4: Implementing hardware asset management/ Understand IT Cost Management
- Topic 5: Application Introduction and Recommended Practices/ ServiceNow hardware model Content Service
- Topic 6: Extending asset management and configuration management/ Managing hardware assets and CIs
- Topic 7: Implementing Hardware Asset Management in ServiceNow/ Hardware Discovery and Normalization
- Topic 8: Generating asset reports for IT Asset Management/ Automating stock management in ITSM Asset Management and HAM
- Topic 9: Data Integrity - Attributes and Data Sources/ Automating hardware asset lifecycle with HAM
- Topic 10: Creating hardware assets and CIs/ Automating asset population into ServiceNow
- Topic 11: Automating asset inventory with HAM/ Operational Integration of IT Asset Management Processes
- Topic 12: Asset management vs. configuration management/ Managing inventory and stock
Free ServiceNow CIS-HAM Exam Actual Questions
Note: Premium Questions for CIS-HAM were last updated On Jul. 28, 2026 (see below)
Which of the following are considered assets? (Choose three.)
According to the ServiceNow documentation, an asset is 'any tangible or intangible item that might have value for an organization'1.
The default asset classes in ServiceNow are Hardware, Software License, Consumable, Bundle, Software Entitlement, and Facility1.
These general classes can be used to manage various assets, such as computers, printers, software licenses, office supplies, software subscriptions, and buildings1.
Therefore, facilities, hardware, and software entitlements are considered assets, while contracts and software distributions are not.References:
Asset and configuration item (CI) management - ServiceNow
Which are assets? (Choose 3 answers)
Assets are tangible items tracked for lifecycle management and financial purposes. Facilities (e.g., buildings), servers, and network cables are physical assets. Software licenses and distributions are intangible and treated differently in ServiceNow Asset Management.
When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?
What are types of assets? (Choose four.)
An asset is a record that represents any tangible or intangible object that is tracked by the organization12.
There are different types of assets, depending on their nature, usage, and lifecycle12.
The types of assets are12:
Model: A model is a record that defines the common attributes and specifications of a group of assets, such as manufacturer, product, category, and device type12. For example, Dell Latitude E7450 is a model of a laptop.
Software entitlement: A software entitlement is a record that defines the rights and obligations of using a software product, such as license type, quantity, expiration date, and cost13. For example, Microsoft Office 365 is a software entitlement that grants access to various
When creating a list report that groups all assets by product model, which table is used?
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