ServiceNow Exam CIS-FSM Topic 1 Question 27 Discussion

Actual exam question for ServiceNow's CIS-FSM exam

Question #: 27
Topic #: 1

What feature reorders an agent's tasks for the day as efficiently as possible, using either geolocation or straight-line estimation?

ADynamic Scheduling

BRoute Optimization

CDispatch Workflow

DAppointment Booking

Show Suggested Answer

Suggested Answer: D

by Cornell at Jan 09, 2025, 03:50 PM

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Aleshia

3 months ago

I mean, if the answer was 'Teleportation', that would be the most efficient way to reorder tasks. Too bad that's not an option.

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Mignon

1 months ago

D) Appointment Booking

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Marquetta

1 months ago

C) Dispatch Workflow

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Salley

2 months ago

B) Route Optimization

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Roy

2 months ago

A) Dynamic Scheduling

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Kaitlyn

3 months ago

Appointment Booking? Really? That's about managing customer appointments, not reordering an agent's daily tasks.

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Chantay

3 months ago

Hmm, Dispatch Workflow doesn't seem quite right. That's more about managing the workflow, not necessarily optimizing the task order based on location.

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Hollis

1 months ago

I agree, Route Optimization seems like the most suitable option for that purpose.

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Zona

1 months ago

I think B) Route Optimization would be the best choice for reordering tasks efficiently based on location.

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Lyda

2 months ago

D) Appointment Booking

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Gerald

2 months ago

C) Dispatch Workflow is more about managing the workflow, not optimizing task order based on location.

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Staci

2 months ago

B) Route Optimization is specifically designed to reorder tasks for the day in the most efficient way possible.

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Lilli

2 months ago

C) Dispatch Workflow

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Lizette

2 months ago

A) Dynamic Scheduling would be the best option for reordering tasks efficiently based on location.

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Cassandra

2 months ago

B) Route Optimization

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Lazaro

2 months ago

A) Dynamic Scheduling

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Ivette

4 months ago

Dynamic Scheduling seems like the correct choice. It mentions using geolocation or straight-line estimation to optimize the task order for the day.

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Svetlana

3 months ago

I agree, Route Optimization could also be a good choice for reordering tasks based on location.

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Virgina

3 months ago

Dynamic Scheduling sounds like it would really help with organizing tasks efficiently.

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Micaela

4 months ago

I'm not sure, but I think A) Dynamic Scheduling could also be a good option for optimizing tasks.

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Latonia

4 months ago

I think Route Optimization is the answer here. It sounds like the feature that would reorder tasks based on location to be as efficient as possible.

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Shoshana

2 months ago

Dispatch Workflow might also be a good feature for reordering tasks efficiently, don't you think?

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Willow

2 months ago

I'm leaning towards Route Optimization as well, it just makes sense for optimizing tasks based on location.

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Samira

2 months ago

I think Dynamic Scheduling could also be a good option for reordering tasks efficiently.

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Brent

4 months ago

I agree, Route Optimization seems like the best choice for that.

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Svetlana

4 months ago

I agree with Marjory, Route Optimization makes the most sense for efficient task reordering.

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Marjory

4 months ago

I think the answer is B) Route Optimization.

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