ServiceNow Exam CIS-FSM Topic 1 Question 27 Discussion

Actual exam question for ServiceNow's CIS-FSM exam

Question #: 27
Topic #: 1

What feature reorders an agent's tasks for the day as efficiently as possible, using either geolocation or straight-line estimation?

ADynamic Scheduling

BRoute Optimization

CDispatch Workflow

DAppointment Booking

Show Suggested Answer

Suggested Answer: D

by Cornell at Jan 09, 2025, 03:50 PM

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3 days ago

Dynamic Scheduling seems like the correct choice. It mentions using geolocation or straight-line estimation to optimize the task order for the day.

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5 days ago

I'm not sure, but I think A) Dynamic Scheduling could also be a good option for optimizing tasks.

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9 days ago

I think Route Optimization is the answer here. It sounds like the feature that would reorder tasks based on location to be as efficient as possible.

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12 days ago

I agree with Marjory, Route Optimization makes the most sense for efficient task reordering.

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16 days ago

I think the answer is B) Route Optimization.

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