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ServiceNow Exam CIS-FSM Topic 1 Question 2 Discussion

Actual exam question for ServiceNow's ServiceNow Certified Implementation Specialist - Field Service Management exam
Question #: 2
Topic #: 1
[All ServiceNow Certified Implementation Specialist - Field Service Management Questions]

Which of the following resources are critical for a successful implementation? (Choose five.)

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Suggested Answer: C, E, F, G, H

by Tracey at Apr 09, 2024, 10:37 AM

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Bernardine
5 days ago
I agree with that list, but I think the Field Service Agent is also a critical resource. They're the ones who are actually implementing the changes on the ground, so they need to be involved.
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Georgene
7 days ago
Hmm, this is an interesting question. I think the key resources for a successful implementation would be the Chief Information Officer, System Administrator, Field Service Manager, Dispatcher, and Qualifier. The CEO and Customer Service Agent might be helpful, but I'm not sure they're as critical as the others.
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