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ServiceNow Exam CIS-FSM Topic 1 Question 18 Discussion

Actual exam question for ServiceNow's CIS-FSM exam
Question #: 18
Topic #: 1
[All CIS-FSM Questions]

What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?

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Suggested Answer: D

by Ernestine at Sep 10, 2024, 03:12 PM

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Keshia
3 days ago
Hmm, that makes sense too. Maybe it's a combination of both B and C.
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Colene
9 days ago
I disagree, I believe it's C) Agent task rejection preferences.
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Phillip
9 days ago
B) Unassignment constraints seems like the right answer here. The question is specifically asking about what determines if a rejected task is reassigned, and unassignment constraints would likely be the key factor in that decision.
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Keshia
12 days ago
I think it's B) Unassignment constraints.
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