Hmm, I'm a bit unsure about this one. The question is asking for two advantages, but there are a few options that seem plausible. I'll need to carefully consider each one.
Okay, I think I've got this. The key here is to identify potential barriers to communication that could come up when interacting with customers on the Service Desk. Based on that, I'm going to go with option A - the customer's accent.
Avery
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