ServiceNow Exam CIS-CSM Topic 6 Question 66 Discussion

Actual exam question for ServiceNow's Certified Implementation Specialist - Customer Service Management exam

Question #: 66
Topic #: 6

[All Certified Implementation Specialist - Customer Service Management Questions]

Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?

ACustomer case manager (sn_customerservice.customer_case_manager)

BCustomer account manager (sn_customerservice.customer_account_manager)

CCustomer admin (sn_customerservice.customer_admln) Most Voted

DCustomer (sn_customerservice.customer)

Show Suggested Answer

Suggested Answer: C

by Fletcher at Apr 08, 2024, 09:19 AM

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Viola

5 days ago

Hmm, that's an interesting point, Ashlyn. I can see the logic there. But I still think C is the most likely answer. The question specifically asks about 'creating contacts', and that seems like a core function of the customer admin role.

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Ashlyn

7 days ago

I don't know, you guys. I'm not so sure about C being the right answer. Isn't the customer admin role more for overall account management, not necessarily creating contacts? Maybe B, the customer account manager, would be the better choice here.

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Clorinda

8 days ago

Haha, good catch Felicidad! I didn't even notice that. Maybe the exam writers were trying to be tricky, but that just seems sloppy. Either way, C is still the right answer in my book.

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Felicidad

9 days ago

Yeah, I'm with you two. The customer admin role is the obvious choice here. But I have to say, I'm a little surprised they spelled 'admin' wrong in the answer choice. Shouldn't it be 'admin' instead of 'admln'? That's a bit of a head-scratcher.

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Erick

11 days ago

I agree with Talia. The customer admin role sounds like the one that would allow the user to create contacts. The other roles mentioned don't seem to have that specific capability.

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Talia

13 days ago

Hmm, this seems like a pretty straightforward question. I think the correct answer is C) Customer admin (sn_customerservice.customer_admln). That role would give the user the ability to create contacts, which is what the question is asking about.

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