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CIS-CSM: Certified Implementation Specialist - Customer Service Management

ServiceNow Certified Implementation Specialist - Customer Service Management Exam

Certification Provider: ServiceNow

Exam Name: Certified Implementation Specialist - Customer Service Management

Number of questions in our database: 101

Exam Version: Sep. 16, 2023

Exam Official Topics:

Topic 1: Migration of Historical Case Records/ Working with Clients
Topic 2: Communities and Performance Analytics/ Team Responsibilities/ Project Phases
Topic 3: CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics
Topic 4: Integration with 3rd Party Systems/ Integration Capabilities/ Knowledge Management
Topic 5: Customer Service Management System Setup and Configuration/ Customer Service Management Integration
Topic 6: Overview of CSM Application/ Engagement Methodology and Project Planning/ CSM in ServiceNow/ Service Catalog/ CSM Portal/ CSM Setup

Free ServiceNow Certified Implementation Specialist - Customer Service Management Exam Actual Questions

The questions for Certified Implementation Specialist - Customer Service Management were last updated On Sep. 16, 2023

Question #1

Partner admin (sn_customerservice.partner_admin) contacts have access to:

ATheir customer account

BTheir partner accounts

CBoth

DNeither

Reveal Solution Hide Solution

Correct Answer: C

Question #2

What are the types of units used to measure entitlements? (Choose two.)

AHours

BContract

CCost

DCase

Reveal Solution Hide Solution

Correct Answer: A, D

Question #3

What's the purpose of the Deactivate Special Handling Notes Scheduled Job?

ARuns at the end of the month and deactivates all Special Handling notes more than 30 days old

BRuns weekly and must have the Active checkbox unchecked in order for Special Handling notes to be deleted by the end of the week

CRuns on demand by the System Admin who must set specific weekly schedules and set only those that are priority 1-critical to be deactivated

DRuns daily at midnight, checks all active alerts and sets the status to Expired for those that have reached their expiration dates

Reveal Solution Hide Solution

Correct Answer: D

Question #4

What are the types of units used to measure entitlements? (Choose two.)

AHours

BContract

CCost

DCase

Reveal Solution Hide Solution

Correct Answer: A, D

Question #5

What's the purpose of the Deactivate Special Handling Notes Scheduled Job?

ARuns at the end of the month and deactivates all Special Handling notes more than 30 days old

BRuns weekly and must have the Active checkbox unchecked in order for Special Handling notes to be deleted by the end of the week

CRuns on demand by the System Admin who must set specific weekly schedules and set only those that are priority 1-critical to be deactivated

DRuns daily at midnight, checks all active alerts and sets the status to Expired for those that have reached their expiration dates

Reveal Solution Hide Solution

Correct Answer: D

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