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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions

Exam Name: Certified Implementation Specialist - Customer Service Management
Exam Code: Certified Implementation Specialist - Customer Service Management
Related Certification(s): ServiceNow Certified Implementation Specialist Certification
Certification Provider: ServiceNow
Number of Certified Implementation Specialist - Customer Service Management practice questions in our database: 239 (updated: Aug. 28, 2024)
Expected Certified Implementation Specialist - Customer Service Management Exam Topics, as suggested by ServiceNow :
  • Topic 1: Migration of Historical Case Records/ Working with Clients
  • Topic 2: Communities and Performance Analytics/ Team Responsibilities/ Project Phases
  • Topic 3: CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics
  • Topic 4: Integration with 3rd Party Systems/ Integration Capabilities/ Knowledge Management
  • Topic 5: Customer Service Management System Setup and Configuration/ Customer Service Management Integration
  • Topic 6: Overview of CSM Application/ Engagement Methodology and Project Planning/ CSM in ServiceNow/ Service Catalog/ CSM Portal/ CSM Setup
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Herminia

9 days ago
Passing the ServiceNow Certified Implementation Specialist - Customer Service Management exam was a great achievement for me, and I couldn't have done it without the help of Pass4Success practice questions. The exam covered topics like Team Responsibilities and Project Phases. One question that I found challenging was related to defining team roles and responsibilities for a customer service management project. I had to consider the different phases of the project and how team members' responsibilities may evolve over time. Despite my initial uncertainty, I was able to reason through the question and pass the exam successfully.
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Cherelle

1 months ago
My exam experience for the ServiceNow Certified Implementation Specialist - Customer Service Management exam was successful, thanks to Pass4Success practice questions. The exam included topics like Communities and Performance Analytics. One question that I remember was about setting up a community portal for customers to interact with each other and share knowledge. I had some doubts about the best practices for monitoring community engagement and measuring performance analytics, but I managed to answer the question correctly and pass the exam.
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Paris

1 months ago
Passed the ServiceNow CSM exam today! Be ready for questions on reporting and dashboards - know how to create and interpret them. Major Incident Management was another key area. Study the differences from regular incidents. Grateful to Pass4Success for providing relevant practice questions that made all the difference in my quick preparation!
upvoted 0 times
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Wynell

2 months ago
ServiceNow CSM cert achieved! Watch out for questions on Knowledge Management - creating and managing articles is important. Customer Service Portal configuration came up a lot. Definitely review catalog items and record producers. Pass4Success practice exams were a lifesaver for last-minute prep!
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Donte

2 months ago
Just passed the ServiceNow CSM exam! Be ready for scenario-based questions on configuring Service Catalogs. Understanding how to set up and customize catalog items is crucial. Thanks to Pass4Success for their spot-on practice questions that helped me prepare quickly!
upvoted 0 times
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Krissy

2 months ago
I recently passed the ServiceNow Certified Implementation Specialist - Customer Service Management exam with the help of Pass4Success practice questions. The exam covered topics like Migration of Historical Case Records and Working with Clients. One question that stood out to me was related to the process of migrating historical case records from a legacy system to ServiceNow. I was unsure of the best approach to ensure data integrity during the migration, but I was able to make an educated guess and still pass the exam.
upvoted 0 times
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Sueann

2 months ago
Just passed the ServiceNow CSM exam! Key topic: Incident Management. Expect questions on SLAs and prioritization. Study the incident lifecycle and automation. Case Management is crucial too - focus on case types and workflows. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
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Free ServiceNow Certified Implementation Specialist - Customer Service Management Exam Actual Questions

Note: Premium Questions for Certified Implementation Specialist - Customer Service Management were last updated On Aug. 28, 2024 (see below)

Question #1

Which feature provides easy-to-configure integrations between the Now Platform and third-party Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tools or platforms?

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Correct Answer: D

Question #2

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

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Correct Answer: C, D

Question #3

Which feature sends an email notification containing a list of relevant knowledge articles to the case submitter and watchlist users associated with the case whenever a case is created?

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Correct Answer: B

Question #4

Which knowledge records can be configured with User Criteria?

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Correct Answer: D

Question #5

How are Service Catalogs and Catalog Items related? (Choose two.)

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Correct Answer: A, C

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