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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions

Exam Name: Certified Implementation Specialist - Customer Service Management
Exam Code: Certified Implementation Specialist - Customer Service Management
Related Certification(s): ServiceNow Certified Implementation Specialist Certification
Certification Provider: ServiceNow
Number of Certified Implementation Specialist - Customer Service Management practice questions in our database: 229 (updated: Jul. 13, 2024)
Expected Certified Implementation Specialist - Customer Service Management Exam Topics, as suggested by ServiceNow :
  • Topic 1: Migration of Historical Case Records/ Working with Clients
  • Topic 2: Communities and Performance Analytics/ Team Responsibilities/ Project Phases
  • Topic 3: CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics
  • Topic 4: Integration with 3rd Party Systems/ Integration Capabilities/ Knowledge Management
  • Topic 5: Customer Service Management System Setup and Configuration/ Customer Service Management Integration
  • Topic 6: Overview of CSM Application/ Engagement Methodology and Project Planning/ CSM in ServiceNow/ Service Catalog/ CSM Portal/ CSM Setup
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Wynell

8 days ago
ServiceNow CSM cert achieved! Watch out for questions on Knowledge Management - creating and managing articles is important. Customer Service Portal configuration came up a lot. Definitely review catalog items and record producers. Pass4Success practice exams were a lifesaver for last-minute prep!
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Donte

20 days ago
Just passed the ServiceNow CSM exam! Be ready for scenario-based questions on configuring Service Catalogs. Understanding how to set up and customize catalog items is crucial. Thanks to Pass4Success for their spot-on practice questions that helped me prepare quickly!
upvoted 0 times
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Krissy

23 days ago
I recently passed the ServiceNow Certified Implementation Specialist - Customer Service Management exam with the help of Pass4Success practice questions. The exam covered topics like Migration of Historical Case Records and Working with Clients. One question that stood out to me was related to the process of migrating historical case records from a legacy system to ServiceNow. I was unsure of the best approach to ensure data integrity during the migration, but I was able to make an educated guess and still pass the exam.
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Sueann

1 months ago
Just passed the ServiceNow CSM exam! Key topic: Incident Management. Expect questions on SLAs and prioritization. Study the incident lifecycle and automation. Case Management is crucial too - focus on case types and workflows. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
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Free ServiceNow Certified Implementation Specialist - Customer Service Management Exam Actual Questions

Note: Premium Questions for Certified Implementation Specialist - Customer Service Management were last updated On Jul. 13, 2024 (see below)

Question #1

Which feature sends an email notification containing a list of relevant knowledge articles to the case submitter and watchlist users associated with the case whenever a case is created?

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Correct Answer: B

Question #2

Which knowledge records can be configured with User Criteria?

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Correct Answer: D

Question #3

How are Service Catalogs and Catalog Items related? (Choose two.)

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Correct Answer: A, C

Question #4

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

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Correct Answer: C, D

Question #5

What are the types of matching criteria for Customer Service? (Choose four.)

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Correct Answer: A, B, E, F

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