Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?
Which ServiceNow products can be integrated out-of-the-box with CSM?
Choose 3 answers
What happens to a case whenever the state of one of the associated IT Service Management records (incident, problem, change) is updated?
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage
is local to the customer and scheduled a technician to Mary's house.
A customer service manager would like to limit the reading and creation of knowledge articles within a specific Knowledge Base to the Customer Support group only. Which features should be used to accomplish this? (Choose two.)
Caren
10 days agoSharen
1 months agoDaisy
3 months agoGlenn
4 months agoLashon
5 months agoElza
6 months agoAlesia
6 months agoJosefa
7 months agoHelaine
7 months agoSunny
8 months agoMerri
8 months agoCarlota
8 months agoAudrie
9 months agoGianna
9 months agoNan
9 months agoShawn
10 months agoLai
10 months agoTambra
10 months agoArthur
10 months agoSuzi
10 months agoWilliam
11 months agoHerminia
11 months agoCherelle
1 years agoParis
1 years agoWynell
1 years agoDonte
1 years agoKrissy
1 years agoSueann
1 years ago