MENU
Which roles can propose a case as a Major Case candidate? (Choose three.)
Suggested Answer: D
Get Premium CIS-CSM Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
35 comments · newest first
RU
Rusty
11 months ago
Not sure about E being included, seems off to me.
JE
Jerry
11 months ago
I agree with Hortencia, those roles make sense.
DO
Doug
12 months ago
Wait, can a customer service agent really propose a Major Case?
DA
Daron
12 months ago
Definitely A, B, and E!
HO
Hortencia
1 year ago
I think it's A, B, and C.
RO
Rozella
1 year ago
I’m pretty confident that the customer service agent can propose a case, but I’m a bit uncertain about the proxy contact.
LO
Louvenia
1 year ago
I feel like the customer case manager might be a valid option too, but I can't recall if the proxy contact can propose cases.
AL
Allene
1 year ago
I remember practicing a question like this, and I think the major issue manager is also a candidate.
OT
Otis
1 year ago
I think the customer service manager is definitely one of the roles that can propose a Major Case, but I'm not sure about the others.
FL
Flo
1 year ago
This looks like a classic facility location problem. I think the center-of-gravity method would be the best approach here, as it takes into account the location of markets, volume of goods, and shipping costs.
BA
Bambi
1 year ago
Ah, this is a good one. I remember from the lectures that Log Filters are created at the domain level, not the server level. And the administration console definitely helps with the expressions. I feel pretty good about this.
SI
Simona
1 year ago
I thought the answer was True because many apps change their monetization strategy over time, but I'm not 100% sure about the policies.
JO
Jonell
1 year ago
This seems like a straightforward question about managing supply chain issues. I'd go with option C - applying safety stock and safety lead time to account for the variability in the supplier's performance.
ER
Eric
1 year ago
This seems like a straightforward question about the penalties for non-compliance with the Corporate Governance Code. I'll carefully review the options and choose the one that best matches the information provided.
EU
Eulah
1 year ago
I'm going with C, E, and the mysterious 'sn_customerservice.proxy_contact' option A. It sounds like some kind of superhero alter-ego, and I want in on that action!
FE
Felice
1 year ago
I went with A, C, and E. I'm curious about that 'sn_customerservice.proxy_contact' role!
DA
Daron
1 year ago
I agree, I also picked C and D.
DA
Daryl
1 year ago
I think C and D are the best choices.
LI
Lisbeth
1 year ago
Ha! I bet the customer service agents are just happy they made the list. They're like, 'Yeah, we can do that... if we can figure out how to turn on the computer.'
BI
Billye
1 year ago
C) Customer service manager (sn_customerservice_manager) Most Voted
AR
Artie
1 year ago
B) Customer case manager (sn_customerservice.customer_case_manager)
RE
Rebbeca
1 year ago
A) Proxy contact (sn_customerservice.proxy_contact)
AL
Alex
2 years ago
Hmm, I'm not sure about D. Wouldn't that be a bit of a stretch for a customer service agent to propose a Major Case? Seems like that should be left to the higher-ups.
SA
Samuel
1 year ago
E) Major issue manager (sn_majorissue_mgt.major_issue_manager)
BE
Beckie
1 year ago
C) Customer service manager (sn_customerservice_manager)
ME
Melissia
1 year ago
A) Proxy contact (sn_customerservice.proxy_contact)
BE
Benton
1 year ago
E) Major issue manager (sn_majorissue_mgt.major_issue_manager)
SA
Sarah
1 year ago
C) Customer service manager (sn_customerservice_manager)
SH
Shalon
1 year ago
A) Proxy contact (sn_customerservice.proxy_contact)
FR
Francesco
2 years ago
I believe Proxy contact can also propose a case as a Major Case candidate.
AR
Arlene
2 years ago
I think options C, D, and E are the correct answers. Customer service managers, agents, and major issue managers should all be able to propose a case as a Major Case candidate.
MO
Moon
1 year ago
Yes, those are the correct roles that can propose a case as a Major Case candidate.
TA
Tamra
1 year ago
I agree, customer service managers, agents, and major issue managers can propose a case as a Major Case candidate.
MA
Marva
2 years ago
I agree, Customer service agent can also propose a case as a Major Case candidate.
LA
Lawrence
2 years ago
I think Customer service manager can propose a case as a Major Case candidate.