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ServiceNow Exam CIS-CSM Topic 6 Question 54 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 54
Topic #: 6
[All CIS-CSM Questions]

Which roles can propose a case as a Major Case candidate? (Choose three.)

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Suggested Answer: D

by Marjory at Jul 27, 2023, 05:17 AM

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Eulah
3 months ago
I'm going with C, E, and the mysterious 'sn_customerservice.proxy_contact' option A. It sounds like some kind of superhero alter-ego, and I want in on that action!
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Felice
2 months ago
I went with A, C, and E. I'm curious about that 'sn_customerservice.proxy_contact' role!
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Daron
2 months ago
I agree, I also picked C and D.
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Daryl
2 months ago
I think C and D are the best choices.
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Lisbeth
3 months ago
Ha! I bet the customer service agents are just happy they made the list. They're like, 'Yeah, we can do that... if we can figure out how to turn on the computer.'
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Billye
2 months ago
C) Customer service manager (sn_customerservice_manager) Most Voted
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Artie
3 months ago
B) Customer case manager (sn_customerservice.customer_case_manager)
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Rebbeca
3 months ago
A) Proxy contact (sn_customerservice.proxy_contact)
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Alex
4 months ago
Hmm, I'm not sure about D. Wouldn't that be a bit of a stretch for a customer service agent to propose a Major Case? Seems like that should be left to the higher-ups.
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Samuel
2 months ago
E) Major issue manager (sn_majorissue_mgt.major_issue_manager)
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Beckie
2 months ago
C) Customer service manager (sn_customerservice_manager)
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Melissia
2 months ago
A) Proxy contact (sn_customerservice.proxy_contact)
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Benton
2 months ago
E) Major issue manager (sn_majorissue_mgt.major_issue_manager)
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Sarah
2 months ago
C) Customer service manager (sn_customerservice_manager)
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Shalon
2 months ago
A) Proxy contact (sn_customerservice.proxy_contact)
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Francesco
4 months ago
I believe Proxy contact can also propose a case as a Major Case candidate.
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Arlene
4 months ago
I think options C, D, and E are the correct answers. Customer service managers, agents, and major issue managers should all be able to propose a case as a Major Case candidate.
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Moon
3 months ago
Yes, those are the correct roles that can propose a case as a Major Case candidate.
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Tamra
3 months ago
I agree, customer service managers, agents, and major issue managers can propose a case as a Major Case candidate.
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Marva
4 months ago
I agree, Customer service agent can also propose a case as a Major Case candidate.
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Lawrence
4 months ago
I think Customer service manager can propose a case as a Major Case candidate.
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