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ServiceNow CIS-CSM Exam - Topic 6 Question 54 Discussion

Which roles can propose a case as a Major Case candidate? (Choose three.)
D) Customer service agent (sn_customerservice_agent) Most Voted
A) Proxy contact (sn_customerservice.proxy_contact)
B) Customer case manager (sn_customerservice.customer_case_manager)
C) Customer service manager (sn_customerservice_manager) Most Voted
E) Major issue manager (sn_majorissue_mgt.major_issue_manager)

ServiceNow CIS-CSM Exam - Topic 6 Question 54 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 54
Topic #: 6
[All CIS-CSM Questions]

Which roles can propose a case as a Major Case candidate? (Choose three.)

Show Suggested Answer Hide Answer
Suggested Answer: D

by Marjory at Jul 27, 2023, 05:17 AM

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Rusty
10 months ago
Not sure about E being included, seems off to me.
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Jerry
10 months ago
I agree with Hortencia, those roles make sense.
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Doug
10 months ago
Wait, can a customer service agent really propose a Major Case?
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Daron
10 months ago
Definitely A, B, and E!
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Hortencia
11 months ago
I think it's A, B, and C.
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Rozella
11 months ago
I’m pretty confident that the customer service agent can propose a case, but I’m a bit uncertain about the proxy contact.
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Louvenia
11 months ago
I feel like the customer case manager might be a valid option too, but I can't recall if the proxy contact can propose cases.
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Allene
11 months ago
I remember practicing a question like this, and I think the major issue manager is also a candidate.
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Otis
11 months ago
I think the customer service manager is definitely one of the roles that can propose a Major Case, but I'm not sure about the others.
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Flo
11 months ago
This looks like a classic facility location problem. I think the center-of-gravity method would be the best approach here, as it takes into account the location of markets, volume of goods, and shipping costs.
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Bambi
11 months ago
Ah, this is a good one. I remember from the lectures that Log Filters are created at the domain level, not the server level. And the administration console definitely helps with the expressions. I feel pretty good about this.
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Simona
11 months ago
I thought the answer was True because many apps change their monetization strategy over time, but I'm not 100% sure about the policies.
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Jonell
12 months ago
This seems like a straightforward question about managing supply chain issues. I'd go with option C - applying safety stock and safety lead time to account for the variability in the supplier's performance.
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Eric
12 months ago
This seems like a straightforward question about the penalties for non-compliance with the Corporate Governance Code. I'll carefully review the options and choose the one that best matches the information provided.
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Eulah
1 year ago
I'm going with C, E, and the mysterious 'sn_customerservice.proxy_contact' option A. It sounds like some kind of superhero alter-ego, and I want in on that action!
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Felice
1 year ago
I went with A, C, and E. I'm curious about that 'sn_customerservice.proxy_contact' role!
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Daron
1 year ago
I agree, I also picked C and D.
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Daryl
1 year ago
I think C and D are the best choices.
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Lisbeth
1 year ago
Ha! I bet the customer service agents are just happy they made the list. They're like, 'Yeah, we can do that... if we can figure out how to turn on the computer.'
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Billye
1 year ago
C) Customer service manager (sn_customerservice_manager) Most Voted
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Artie
1 year ago
B) Customer case manager (sn_customerservice.customer_case_manager)
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Rebbeca
1 year ago
A) Proxy contact (sn_customerservice.proxy_contact)
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Alex
1 year ago
Hmm, I'm not sure about D. Wouldn't that be a bit of a stretch for a customer service agent to propose a Major Case? Seems like that should be left to the higher-ups.
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Samuel
1 year ago
E) Major issue manager (sn_majorissue_mgt.major_issue_manager)
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Beckie
1 year ago
C) Customer service manager (sn_customerservice_manager)
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Melissia
1 year ago
A) Proxy contact (sn_customerservice.proxy_contact)
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Benton
1 year ago
E) Major issue manager (sn_majorissue_mgt.major_issue_manager)
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Sarah
1 year ago
C) Customer service manager (sn_customerservice_manager)
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Shalon
1 year ago
A) Proxy contact (sn_customerservice.proxy_contact)
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Francesco
1 year ago
I believe Proxy contact can also propose a case as a Major Case candidate.
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Arlene
1 year ago
I think options C, D, and E are the correct answers. Customer service managers, agents, and major issue managers should all be able to propose a case as a Major Case candidate.
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Moon
1 year ago
Yes, those are the correct roles that can propose a case as a Major Case candidate.
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Tamra
1 year ago
I agree, customer service managers, agents, and major issue managers can propose a case as a Major Case candidate.
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Marva
1 year ago
I agree, Customer service agent can also propose a case as a Major Case candidate.
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Lawrence
1 year ago
I think Customer service manager can propose a case as a Major Case candidate.
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