Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

ServiceNow CIS-CSM Exam - Topic 6 Question 54 Discussion

Which roles can propose a case as a Major Case candidate? (Choose three.)
D) Customer service agent (sn_customerservice_agent) Most Voted
A) Proxy contact (sn_customerservice.proxy_contact)
B) Customer case manager (sn_customerservice.customer_case_manager)
C) Customer service manager (sn_customerservice_manager) Most Voted
E) Major issue manager (sn_majorissue_mgt.major_issue_manager)

ServiceNow CIS-CSM Exam - Topic 6 Question 54 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 54
Topic #: 6
[All CIS-CSM Questions]

Which roles can propose a case as a Major Case candidate? (Choose three.)

Show Suggested Answer Hide Answer
Suggested Answer: D

by Marjory at Jul 27, 2023, 05:17 AM

Limited Time Offer

25%

Off

Get Premium CIS-CSM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Rusty
7 months ago
Not sure about E being included, seems off to me.
upvoted 0 times
...
Jerry
7 months ago
I agree with Hortencia, those roles make sense.
upvoted 0 times
...
Doug
7 months ago
Wait, can a customer service agent really propose a Major Case?
upvoted 0 times
...
Daron
7 months ago
Definitely A, B, and E!
upvoted 0 times
...
Hortencia
8 months ago
I think it's A, B, and C.
upvoted 0 times
...
Rozella
8 months ago
I’m pretty confident that the customer service agent can propose a case, but I’m a bit uncertain about the proxy contact.
upvoted 0 times
...
Louvenia
8 months ago
I feel like the customer case manager might be a valid option too, but I can't recall if the proxy contact can propose cases.
upvoted 0 times
...
Allene
8 months ago
I remember practicing a question like this, and I think the major issue manager is also a candidate.
upvoted 0 times
...
Otis
8 months ago
I think the customer service manager is definitely one of the roles that can propose a Major Case, but I'm not sure about the others.
upvoted 0 times
...
Flo
8 months ago
This looks like a classic facility location problem. I think the center-of-gravity method would be the best approach here, as it takes into account the location of markets, volume of goods, and shipping costs.
upvoted 0 times
...
Bambi
8 months ago
Ah, this is a good one. I remember from the lectures that Log Filters are created at the domain level, not the server level. And the administration console definitely helps with the expressions. I feel pretty good about this.
upvoted 0 times
...
Simona
8 months ago
I thought the answer was True because many apps change their monetization strategy over time, but I'm not 100% sure about the policies.
upvoted 0 times
...
Jonell
9 months ago
This seems like a straightforward question about managing supply chain issues. I'd go with option C - applying safety stock and safety lead time to account for the variability in the supplier's performance.
upvoted 0 times
...
Eric
9 months ago
This seems like a straightforward question about the penalties for non-compliance with the Corporate Governance Code. I'll carefully review the options and choose the one that best matches the information provided.
upvoted 0 times
...
Eulah
1 year ago
I'm going with C, E, and the mysterious 'sn_customerservice.proxy_contact' option A. It sounds like some kind of superhero alter-ego, and I want in on that action!
upvoted 0 times
Felice
12 months ago
I went with A, C, and E. I'm curious about that 'sn_customerservice.proxy_contact' role!
upvoted 0 times
...
Daron
12 months ago
I agree, I also picked C and D.
upvoted 0 times
...
Daryl
1 year ago
I think C and D are the best choices.
upvoted 0 times
...
...
Lisbeth
1 year ago
Ha! I bet the customer service agents are just happy they made the list. They're like, 'Yeah, we can do that... if we can figure out how to turn on the computer.'
upvoted 0 times
Billye
1 year ago
C) Customer service manager (sn_customerservice_manager) Most Voted
upvoted 0 times
...
Artie
1 year ago
B) Customer case manager (sn_customerservice.customer_case_manager)
upvoted 0 times
...
Rebbeca
1 year ago
A) Proxy contact (sn_customerservice.proxy_contact)
upvoted 0 times
...
...
Alex
1 year ago
Hmm, I'm not sure about D. Wouldn't that be a bit of a stretch for a customer service agent to propose a Major Case? Seems like that should be left to the higher-ups.
upvoted 0 times
Samuel
12 months ago
E) Major issue manager (sn_majorissue_mgt.major_issue_manager)
upvoted 0 times
...
Beckie
12 months ago
C) Customer service manager (sn_customerservice_manager)
upvoted 0 times
...
Melissia
12 months ago
A) Proxy contact (sn_customerservice.proxy_contact)
upvoted 0 times
...
Benton
12 months ago
E) Major issue manager (sn_majorissue_mgt.major_issue_manager)
upvoted 0 times
...
Sarah
1 year ago
C) Customer service manager (sn_customerservice_manager)
upvoted 0 times
...
Shalon
1 year ago
A) Proxy contact (sn_customerservice.proxy_contact)
upvoted 0 times
...
...
Francesco
1 year ago
I believe Proxy contact can also propose a case as a Major Case candidate.
upvoted 0 times
...
Arlene
1 year ago
I think options C, D, and E are the correct answers. Customer service managers, agents, and major issue managers should all be able to propose a case as a Major Case candidate.
upvoted 0 times
Moon
1 year ago
Yes, those are the correct roles that can propose a case as a Major Case candidate.
upvoted 0 times
...
Tamra
1 year ago
I agree, customer service managers, agents, and major issue managers can propose a case as a Major Case candidate.
upvoted 0 times
...
...
Marva
1 year ago
I agree, Customer service agent can also propose a case as a Major Case candidate.
upvoted 0 times
...
Lawrence
1 year ago
I think Customer service manager can propose a case as a Major Case candidate.
upvoted 0 times
...

Save Cancel