ServiceNow Exam CIS-CSM Topic 6 Question 53 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 53
Topic #: 6

Advanced Work Assignment (AWA) automatically routes and assigns work items to agents based on which of the following rules? (Choose four.)

AExperience

BSkills

CAvailability

DShifts

ECapacity

FProducts

Show Suggested Answer

Suggested Answer: A, D

by Xuan at Jul 06, 2023, 08:00 PM

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Mariann

3 months ago

Shifts? Really? Who designs these questions, the night shift at a comedy club?

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Ettie

2 months ago

Maybe the question is trying to test our understanding of all the different factors that can affect work assignment.

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Adelle

2 months ago

Shifts are important for scheduling and ensuring coverage.

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Isadora

2 months ago

Experience, skills, availability, and capacity are the key factors for work assignment.

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Frederick

3 months ago

Okay, let's see. Experience, Skills, Availability, and Capacity - yeah, that's what the AWA system uses. Shifts and Products? Nah, that's just silly.

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Lawanda

3 months ago

I studied this stuff, and I'm confident the right answers are A, B, C, and E. Shifts and Products don't play a role in the AWA process.

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Ernestine

2 months ago

Thanks for clarifying. It's good to know which rules are important for AWA.

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Elvis

2 months ago

I agree, Shifts and Products are not relevant for AWA assignments.

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Lyda

2 months ago

I think you're right. A, B, C, and E make the most sense for AWA rules.

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Sarah

4 months ago

Hmm, I think I've got this one. The AWA system uses Experience, Skills, Availability, and Capacity to assign work items. Shifts and Products don't seem relevant to me.

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Golda

2 months ago

Availability and capacity play a key role in ensuring work items are assigned efficiently.

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Dannette

2 months ago

It's important for the system to consider the agent's experience and skills when assigning work.

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Eveline

2 months ago

Shifts and Products are not part of the rules for routing and assigning work items.

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Virgie

2 months ago

I agree, the AWA system uses Experience, Skills, Availability, and Capacity for work assignment.

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Emerson

3 months ago

Availability and capacity play a key role in ensuring work items are assigned appropriately.

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Alison

3 months ago

It's important for the system to consider the agent's experience and skills for efficient work assignment.

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Eulah

3 months ago

Shifts and Products are not part of the rules for assigning work items in AWA.

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Bernadine

3 months ago

I agree, AWA uses Experience, Skills, Availability, and Capacity for work assignment.

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Sherly

4 months ago

I'm not sure about D and F, they don't seem relevant for routing work assignments.

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Emilio

4 months ago

I agree with Henriette, those options make sense for routing work items.

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Henriette

4 months ago

I think the answer options are A, B, C, and E.

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Reita

4 months ago

Well, this is a tricky one. I'm pretty sure A, B, C, and E are the correct answers, but I'm not too sure about D and F.

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Ashanti

3 months ago

I agree, D and F seem a bit off compared to the others.

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Rikki

3 months ago

I think you're right, A, B, C, and E make sense for sure.

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Arlie

4 months ago

I believe the rationale behind these rules is to ensure work items are assigned to the most suitable agents efficiently.

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Marion

4 months ago

I agree with My. Capacity and products are not part of the rules for AWA.

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My

4 months ago

I think the rules are based on experience, skills, availability, and shifts.

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