ServiceNow Exam CIS-CSM Topic 6 Question 53 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 53
Topic #: 6

Advanced Work Assignment (AWA) automatically routes and assigns work items to agents based on which of the following rules? (Choose four.)

AExperience

BSkills

CAvailability

DShifts

ECapacity

FProducts

Show Suggested Answer

Suggested Answer: A, D

by Xuan at Jul 06, 2023, 08:00 PM

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10 hours ago

I agree with Henriette, those options make sense for routing work items.

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2 days ago

I think the answer options are A, B, C, and E.

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3 days ago

Well, this is a tricky one. I'm pretty sure A, B, C, and E are the correct answers, but I'm not too sure about D and F.

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3 days ago

I believe the rationale behind these rules is to ensure work items are assigned to the most suitable agents efficiently.

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10 days ago

I agree with My. Capacity and products are not part of the rules for AWA.

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18 days ago

I think the rules are based on experience, skills, availability, and shifts.

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