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ServiceNow CIS-CSM Exam - Topic 5 Question 55 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 55
Topic #: 5

[All CIS-CSM Questions]

In the Customer Service Management space what defines the term asset?

AA physical item

BA specific product instance supported for a customer

CA product that a company supports

DA resource that allows a business service

Show Suggested Answer

Suggested Answer: A, D

by Benedict at Aug 05, 2023, 07:00 PM

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Raelene

10 months ago

A resource that allows a business service makes the most sense to me!

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Page

10 months ago

Wait, can an asset really just be a physical item? Seems too simple.

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Daren

10 months ago

Totally agree, it’s about the product the company supports!

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Valentin

10 months ago

I think it’s more about a specific product instance supported for a customer.

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Lettie

11 months ago

An asset is definitely a resource that allows a business service.

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Andree

11 months ago

I'm leaning towards the definition being a product that a company supports, but I could be mixing it up with something else.

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Shaun

11 months ago

I feel like I saw a question similar to this in practice, and it was about a physical item being an asset.

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Tammi

11 months ago

I remember something about assets being resources that allow a business service, but that could be too broad.

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Willard

11 months ago

I think an asset might be a specific product instance supported for a customer, but I'm not entirely sure.

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Nell

11 months ago

Hmm, I'm a bit unsure about the differences between unit and integration tests. I know unit tests check individual pieces of code, but I'm not totally clear on how integration tests differ. I'll need to think this through carefully.

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Alyce

11 months ago

I'm pretty confident this is a "Yes" answer. The password policy should allow the administrator to set the corporate office perimeter and limit MFA factor enrollment to that location.

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Chauncey

11 months ago

This question seems to be testing our knowledge of VMware Horizon products and features. I'll need to carefully consider the requirements and match them to the available options.

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Hillary

11 months ago

I'm a bit confused by this question. The ViewCube doesn't seem to be related to creating a multicamera rig or producing anaglyph images, so I can rule out options A and B. I'll have to guess between C and D.

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Emerson

12 months ago

I'm feeling confident about this one. The question is asking about the responsibilities of an audit program director or manager, and option C covers the main duties described in the prompt. I'll go with that.

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Becky

1 year ago

Asset? More like liability, am I right? Just kidding, but seriously, this is a tricky one. I'd better not wing it and go with my gut on this one.

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Viola

1 year ago

C) A product that a company supports

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Idella

1 year ago

B) A specific product instance supported for a customer

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Daryl

1 year ago

A) A physical item

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Joesph

1 year ago

I'm going with C. A cusJoespher service asset is a product that the company supports, plain and simple. Anything else is just overthinking it.

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Sanda

1 year ago

Hmm, I'm not sure. D sounds like it could be the right answer - an asset is a resource that allows a business service, like a call center or a website. Gotta think about this one.

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Mireya

1 year ago

B seems like the most logical choice to me. An asset in customer service is a specific product instance that we support for our customers.

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Ilona

1 year ago

I think B is the correct answer too. It's all about supporting a specific product instance for our customers.

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Ardella

1 year ago

Yes, an asset in customer service is definitely more about the specific product instance we support for our customers.

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Mel

1 year ago

I agree, B does seem like the most logical choice. It's about supporting a specific product instance for our customers.

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Simona

1 year ago

Hmm, that makes sense too. It's important to consider the company's support when defining an asset.

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Celeste

1 year ago

Asset? I thought this was about customer service, not accounting! Clearly, it's a physical item that we can touch and feel. A.is the way to go here.

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Detra

1 year ago

Absolutely, an asset in customer service management refers to a physical item.

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Sherill

1 year ago

I think it's important to understand that an asset can be a physical item in this context.

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Miesha

1 year ago

Yes, it's definitely a physical item that is considered an asset.

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Laquanda

1 year ago

I agree, an asset in customer service management is a physical item.

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Mattie

1 year ago

I disagree, I believe the answer is C) A product that a company supports.

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Simona

1 year ago

I think the answer is B) A specific product instance supported for a customer.

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