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ServiceNow CIS-CSM Exam - Topic 5 Question 55 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 55
Topic #: 5

[All CIS-CSM Questions]

In the Customer Service Management space what defines the term asset?

AA physical item

BA specific product instance supported for a customer

CA product that a company supports

DA resource that allows a business service

Show Suggested Answer

Suggested Answer: A, D

by Benedict at Aug 05, 2023, 07:00 PM

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Raelene

7 months ago

A resource that allows a business service makes the most sense to me!

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Page

7 months ago

Wait, can an asset really just be a physical item? Seems too simple.

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Daren

7 months ago

Totally agree, it’s about the product the company supports!

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Valentin

7 months ago

I think it’s more about a specific product instance supported for a customer.

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Lettie

8 months ago

An asset is definitely a resource that allows a business service.

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Andree

8 months ago

I'm leaning towards the definition being a product that a company supports, but I could be mixing it up with something else.

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Shaun

8 months ago

I feel like I saw a question similar to this in practice, and it was about a physical item being an asset.

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Tammi

8 months ago

I remember something about assets being resources that allow a business service, but that could be too broad.

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Willard

8 months ago

I think an asset might be a specific product instance supported for a customer, but I'm not entirely sure.

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Nell

8 months ago

Hmm, I'm a bit unsure about the differences between unit and integration tests. I know unit tests check individual pieces of code, but I'm not totally clear on how integration tests differ. I'll need to think this through carefully.

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Alyce

8 months ago

I'm pretty confident this is a "Yes" answer. The password policy should allow the administrator to set the corporate office perimeter and limit MFA factor enrollment to that location.

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Chauncey

8 months ago

This question seems to be testing our knowledge of VMware Horizon products and features. I'll need to carefully consider the requirements and match them to the available options.

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Hillary

8 months ago

I'm a bit confused by this question. The ViewCube doesn't seem to be related to creating a multicamera rig or producing anaglyph images, so I can rule out options A and B. I'll have to guess between C and D.

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Emerson

9 months ago

I'm feeling confident about this one. The question is asking about the responsibilities of an audit program director or manager, and option C covers the main duties described in the prompt. I'll go with that.

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Becky

1 year ago

Asset? More like liability, am I right? Just kidding, but seriously, this is a tricky one. I'd better not wing it and go with my gut on this one.

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Viola

12 months ago

C) A product that a company supports

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Idella

12 months ago

B) A specific product instance supported for a customer

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Daryl

12 months ago

A) A physical item

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Joesph

1 year ago

I'm going with C. A cusJoespher service asset is a product that the company supports, plain and simple. Anything else is just overthinking it.

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Sanda

1 year ago

Hmm, I'm not sure. D sounds like it could be the right answer - an asset is a resource that allows a business service, like a call center or a website. Gotta think about this one.

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Mireya

1 year ago

B seems like the most logical choice to me. An asset in customer service is a specific product instance that we support for our customers.

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Ilona

1 year ago

I think B is the correct answer too. It's all about supporting a specific product instance for our customers.

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Ardella

1 year ago

Yes, an asset in customer service is definitely more about the specific product instance we support for our customers.

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Mel

1 year ago

I agree, B does seem like the most logical choice. It's about supporting a specific product instance for our customers.

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Simona

1 year ago

Hmm, that makes sense too. It's important to consider the company's support when defining an asset.

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Celeste

1 year ago

Asset? I thought this was about customer service, not accounting! Clearly, it's a physical item that we can touch and feel. A.is the way to go here.

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Detra

1 year ago

Absolutely, an asset in customer service management refers to a physical item.

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Sherill

1 year ago

I think it's important to understand that an asset can be a physical item in this context.

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Miesha

1 year ago

Yes, it's definitely a physical item that is considered an asset.

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Laquanda

1 year ago

I agree, an asset in customer service management is a physical item.

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Mattie

1 year ago

I disagree, I believe the answer is C) A product that a company supports.

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Simona

1 year ago

I think the answer is B) A specific product instance supported for a customer.

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