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ServiceNow Exam CIS-CSM Topic 5 Question 55 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 55
Topic #: 5
[All CIS-CSM Questions]

In the Customer Service Management space what defines the term asset?

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Suggested Answer: A, D

by Benedict at Aug 05, 2023, 07:00 PM

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Becky
3 months ago
Asset? More like liability, am I right? Just kidding, but seriously, this is a tricky one. I'd better not wing it and go with my gut on this one.
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Viola
2 months ago
C) A product that a company supports
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Idella
2 months ago
B) A specific product instance supported for a customer
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Daryl
2 months ago
A) A physical item
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Joesph
3 months ago
I'm going with C. A cusJoespher service asset is a product that the company supports, plain and simple. Anything else is just overthinking it.
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Sanda
3 months ago
Hmm, I'm not sure. D sounds like it could be the right answer - an asset is a resource that allows a business service, like a call center or a website. Gotta think about this one.
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Mireya
3 months ago
B seems like the most logical choice to me. An asset in customer service is a specific product instance that we support for our customers.
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Ilona
2 months ago
I think B is the correct answer too. It's all about supporting a specific product instance for our customers.
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Ardella
2 months ago
Yes, an asset in customer service is definitely more about the specific product instance we support for our customers.
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Mel
3 months ago
I agree, B does seem like the most logical choice. It's about supporting a specific product instance for our customers.
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Simona
4 months ago
Hmm, that makes sense too. It's important to consider the company's support when defining an asset.
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Celeste
4 months ago
Asset? I thought this was about customer service, not accounting! Clearly, it's a physical item that we can touch and feel. A.is the way to go here.
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Detra
3 months ago
Absolutely, an asset in customer service management refers to a physical item.
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Sherill
3 months ago
I think it's important to understand that an asset can be a physical item in this context.
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Miesha
3 months ago
Yes, it's definitely a physical item that is considered an asset.
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Laquanda
4 months ago
I agree, an asset in customer service management is a physical item.
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Mattie
4 months ago
I disagree, I believe the answer is C) A product that a company supports.
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Simona
4 months ago
I think the answer is B) A specific product instance supported for a customer.
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