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ServiceNow Exam CIS-CSM Topic 4 Question 86 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 86
Topic #: 4
[All CIS-CSM Questions]

What role can be assigned to employees who are not fulfillers, such as those in sales and services, or do not have other CSM-specific roles, but have a need to create cases on behalf of customers?

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Suggested Answer: D

by Rosann at Dec 04, 2024, 11:17 AM

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Shaun
6 months ago
I believe External (snc_external) could also work, as it indicates a role outside of the organization creating cases for customers.
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Tonette
7 months ago
Haha, I bet the exam writers are trying to trip us up with these answer options. But I'm confident D is the right choice here.
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Arlene
5 months ago
Definitely, Proxy Contact makes the most sense in this scenario.
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Roselle
6 months ago
Yeah, I also believe Proxy Contact is the right role.
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Solange
6 months ago
I agree, Proxy Contact seems like the best fit.
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Naomi
6 months ago
I think D is the correct choice.
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Viki
7 months ago
D all the way! Proxy Contact is the perfect role to handle this scenario. Gotta love these ServiceNow questions, they really make you think!
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Leeann
7 months ago
I'm not sure, but I think Customer (sn_customservice.customer) could also be a suitable role for such employees.
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Letha
7 months ago
Hmm, this is a tricky one. I was considering C, but D makes more sense for employees who aren't direct customers or service agents.
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Chara
6 months ago
I agree, D as Proxy Contact makes more sense for those employees.
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Erinn
6 months ago
I think D is the best option for employees who create cases on behalf of customers.
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Renea
7 months ago
I agree with Daren, Proxy Contact makes sense for employees who need to create cases on behalf of customers.
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Janna
7 months ago
Option D seems like the right choice here. Proxy Contact makes sense for employees who aren't fulfillment agents but need to create cases on behalf of customers.
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Lai
6 months ago
Definitely, having clear roles helps ensure smooth operations.
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Talia
6 months ago
That makes sense, it's important to have the right roles assigned for different tasks.
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Burma
6 months ago
Yes, Proxy Contact would allow them to create cases on behalf of customers without being fulfillment agents.
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Van
6 months ago
I think option D, Proxy Contact, is the best choice for employees in that situation.
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Carol
7 months ago
I wasn't sure at first, but I think D is the best answer. Proxy Contact is the role that would give them the necessary permissions.
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Daren
7 months ago
I think the role assigned should be Proxy Contact (sn_customservice.proxy_contact).
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