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ServiceNow CIS-CSM Exam - Topic 3 Question 38 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 38
Topic #: 3
[All CIS-CSM Questions]

What do blue circles in the timeline of a case form represent?

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Suggested Answer: B

https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/

customer-service-management/reference/r_CustomerServiceCaseTimeline.html

by Billye at May 06, 2022, 12:26 AM

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Shawnee
4 months ago
Blue circles? I always thought they were states!
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Erin
4 months ago
Wait, are you sure? I thought it was comments.
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Tien
5 months ago
I thought they were for activities, not notes.
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Eun
5 months ago
Totally agree, it's definitely notes!
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Brianne
5 months ago
They represent notes in the timeline.
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Chantell
5 months ago
I'm leaning towards states, but I can't recall the exact details. This is tricky!
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France
5 months ago
I thought blue circles were for comments, but I could be mixing it up with another color.
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Dean
5 months ago
I feel like I've seen a similar question before, and it was about activities. But now I'm second-guessing myself.
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Aretha
5 months ago
I think the blue circles represent notes, but I'm not entirely sure. I remember something about them being used for quick references.
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Virgie
5 months ago
Okay, I've got this. Gap analysis is used to identify the differences between the current state and the desired future state. Based on that, I think the best answer is B - it highlights the impacts of change.
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Andree
5 months ago
Alright, I've got this. The Active Directory Password Sync Plugin is definitely the way to go here. That should let users log in with their AD credentials without needing a VPN.
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Kate
5 months ago
Okay, I've got this. The key here is that we're talking about a transactional application, so we want to make sure we don't impact that workload. Option A, generating reports without affecting the transactional workload, seems like the best choice to me.
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Ivan
6 months ago
Wait, what? This question is confusing me. The options don't seem to directly answer the directions. I'm going to have to re-read this a few times to figure out what they're asking.
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