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ServiceNow CIS-CSM Exam - Topic 2 Question 82 Discussion

Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow's and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)
B) Service-Aware Install Base Most Voted and D) Proactive Case Most Voted and F) Service Monitoring
A) Proactive Prevention
C) Service Reporting
E) Service-Aware CMDB

ServiceNow CIS-CSM Exam - Topic 2 Question 82 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 82
Topic #: 2
[All CIS-CSM Questions]

Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow's and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)

Show Suggested Answer Hide Answer
Suggested Answer: B, D, F

by Kami at Sep 15, 2024, 04:38 AM

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Brinda
9 months ago
Yup, those three components make sense for proactive service!
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Andree
10 months ago
I thought Service-Aware CMDB was more relevant than some of these.
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Rene
10 months ago
Wait, is Service-Aware Install Base really one of them? Seems off.
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Kiera
10 months ago
Totally agree, those are the essentials!
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Jamey
10 months ago
Proactive Prevention, Service Monitoring, and Service Reporting are key!
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Adria
11 months ago
I have a vague memory of Proactive Case being mentioned in class, but I’m torn between that and Service-Aware Install Base.
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Latonia
11 months ago
I feel like Service Reporting might be one of the answers, but I can't recall if it was emphasized as a main component.
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Huey
11 months ago
I remember studying about Proactive Prevention and Service-Aware CMDB in our practice questions. They seemed important for proactive operations.
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Dacia
11 months ago
I think one of the components is definitely Service Monitoring, but I'm not sure about the others.
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Renea
11 months ago
This is a good opportunity to apply my knowledge of Proactive Customer Service Operations. I'll take my time, read through the options thoroughly, and select the three that best match the question.
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Dona
11 months ago
I'm a bit unsure about the "Service-Aware Install Base" and "Proactive Case" options. I'll need to review those more closely to determine if they are part of the three main components.
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Laquanda
11 months ago
I think I've got a good handle on this. The three main components are Proactive Prevention, Service Reporting, and Service Monitoring.
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Theola
11 months ago
Okay, let's see. The question is asking for the three main components, so I'll need to carefully read through the options and choose the best three.
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Lawrence
11 months ago
This question seems straightforward, but I want to make sure I understand the key components of Proactive Customer Service Operations before selecting my answers.
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Leonard
2 years ago
Ah, the age-old dilemma of Proactive Customer Service Operations. I'm going with B, D, and F - they just have that 'I'm the right answer' vibe, you know? Time to channel my inner Sherlock Holmes and crack this case wide open!
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Casie
2 years ago
User 3: I agree, let's go with B, D, and F.
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Lourdes
2 years ago
User 2: Yeah, those options do seem like they would make up Proactive Customer Service Operations.
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Gail
2 years ago
User 1: I think B, D, and F are the key components.
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Shanice
2 years ago
Let's go with B, D, and F then. They sound like the right choices.
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Larae
2 years ago
I'm not sure about C and E, but B, D, and F definitely make sense.
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Brinda
2 years ago
I agree, those options seem to be the most relevant.
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Virgie
2 years ago
I think B, D, and F are the main components.
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Dulce
2 years ago
Hmm, let's see... Proactive Prevention, Service Reporting, and Service-Aware CMDB? Nah, that can't be right. I think B, D, and F are the winners here. Gotta love these tricky exam questions, keeps you on your toes!
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Royce
2 years ago
Whoa, this question is like a treasure hunt! Service-Aware Install Base, Proactive Case, and Service Monitoring are the key components, I'm sure of it. Time to put on my detective hat and solve this mystery!
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Ceola
2 years ago
Yes, Service-Aware Install Base, Proactive Case, and Service Monitoring are the key components to effectively monitor and fix customer issues proactively.
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Eleonore
2 years ago
F) Service Monitoring
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Paris
2 years ago
B) Service-Aware Install Base Most Voted
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Kenneth
2 years ago
I agree, those three components are crucial for Proactive Customer Service Operations.
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Tiara
2 years ago
I think you're on the right track! Service-Aware Install Base, Proactive Case, and Service Monitoring are definitely important components.
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Martina
2 years ago
A) Proactive Prevention
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Wilford
2 years ago
I'm not sure about Service Reporting and Proactive Case Most Voted. I think the key components are Proactive Prevention, Service-Aware Install Base Most Voted, and Service Monitoring.
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Veda
2 years ago
I agree with Isabella. Proactive Prevention helps prevent issues, Service-Aware Install Base Most Voted keeps track of customer products, and Service Monitoring monitors for any issues.
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Isabella
2 years ago
I think the three main components are Proactive Prevention, Service-Aware Install Base Most Voted, and Service Monitoring.
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