ServiceNow CIS-CSM Exam - Topic 2 Question 82 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 82
Topic #: 2

Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow's and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)

AProactive Prevention

BService-Aware Install Base Most Voted

CService Reporting

DProactive Case Most Voted

EService-Aware CMDB

FService Monitoring

Show Suggested Answer

Suggested Answer: B, D, F

by Kami at Sep 15, 2024, 04:38 AM

Limited Time Offer

25%

Off

Get Premium CIS-CSM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Brinda

3 months ago

Yup, those three components make sense for proactive service!

upvoted 0 times

...

Andree

4 months ago

I thought Service-Aware CMDB was more relevant than some of these.

upvoted 0 times

...

Rene

4 months ago

Wait, is Service-Aware Install Base really one of them? Seems off.

upvoted 0 times

...

Kiera

4 months ago

Totally agree, those are the essentials!

upvoted 0 times

...

Jamey

4 months ago

Proactive Prevention, Service Monitoring, and Service Reporting are key!

upvoted 0 times

...

Adria

5 months ago

I have a vague memory of Proactive Case being mentioned in class, but I’m torn between that and Service-Aware Install Base.

upvoted 0 times

...

Latonia

5 months ago

I feel like Service Reporting might be one of the answers, but I can't recall if it was emphasized as a main component.

upvoted 0 times

...

Huey

5 months ago

I remember studying about Proactive Prevention and Service-Aware CMDB in our practice questions. They seemed important for proactive operations.

upvoted 0 times

...

Dacia

5 months ago

I think one of the components is definitely Service Monitoring, but I'm not sure about the others.

upvoted 0 times

...

Renea

5 months ago

This is a good opportunity to apply my knowledge of Proactive Customer Service Operations. I'll take my time, read through the options thoroughly, and select the three that best match the question.

upvoted 0 times

...

Dona

5 months ago

I'm a bit unsure about the "Service-Aware Install Base" and "Proactive Case" options. I'll need to review those more closely to determine if they are part of the three main components.

upvoted 0 times

...

Laquanda

5 months ago

I think I've got a good handle on this. The three main components are Proactive Prevention, Service Reporting, and Service Monitoring.

upvoted 0 times

...

Theola

5 months ago

Okay, let's see. The question is asking for the three main components, so I'll need to carefully read through the options and choose the best three.

upvoted 0 times

...

Lawrence

5 months ago

This question seems straightforward, but I want to make sure I understand the key components of Proactive Customer Service Operations before selecting my answers.

upvoted 0 times

...

Leonard

1 year ago

Ah, the age-old dilemma of Proactive Customer Service Operations. I'm going with B, D, and F - they just have that 'I'm the right answer' vibe, you know? Time to channel my inner Sherlock Holmes and crack this case wide open!

upvoted 0 times

Casie

1 year ago

User 3: I agree, let's go with B, D, and F.

upvoted 0 times

...

Lourdes

1 year ago

User 2: Yeah, those options do seem like they would make up Proactive Customer Service Operations.

upvoted 0 times

...

Gail

1 year ago

User 1: I think B, D, and F are the key components.

upvoted 0 times

...

Shanice

1 year ago

Let's go with B, D, and F then. They sound like the right choices.

upvoted 0 times

...

Larae

1 year ago

I'm not sure about C and E, but B, D, and F definitely make sense.

upvoted 0 times

...

Brinda

1 year ago

I agree, those options seem to be the most relevant.

upvoted 0 times

...

Virgie

1 year ago

I think B, D, and F are the main components.

upvoted 0 times

...

Dulce

1 year ago

Hmm, let's see... Proactive Prevention, Service Reporting, and Service-Aware CMDB? Nah, that can't be right. I think B, D, and F are the winners here. Gotta love these tricky exam questions, keeps you on your toes!

upvoted 0 times

...

Royce

1 year ago

Whoa, this question is like a treasure hunt! Service-Aware Install Base, Proactive Case, and Service Monitoring are the key components, I'm sure of it. Time to put on my detective hat and solve this mystery!

upvoted 0 times

Ceola

1 year ago

Yes, Service-Aware Install Base, Proactive Case, and Service Monitoring are the key components to effectively monitor and fix customer issues proactively.

upvoted 0 times

...

Eleonore

1 year ago

F) Service Monitoring

upvoted 0 times

...

Paris

1 year ago

B) Service-Aware Install Base Most Voted

upvoted 0 times

...

Kenneth

1 year ago

I agree, those three components are crucial for Proactive Customer Service Operations.

upvoted 0 times

...

Tiara

1 year ago

I think you're on the right track! Service-Aware Install Base, Proactive Case, and Service Monitoring are definitely important components.

upvoted 0 times

...

Martina

1 year ago

A) Proactive Prevention

upvoted 0 times

...

Wilford

1 year ago

I'm not sure about Service Reporting and Proactive Case Most Voted. I think the key components are Proactive Prevention, Service-Aware Install Base Most Voted, and Service Monitoring.

upvoted 0 times

...

Veda

2 years ago

I agree with Isabella. Proactive Prevention helps prevent issues, Service-Aware Install Base Most Voted keeps track of customer products, and Service Monitoring monitors for any issues.

upvoted 0 times

...

Isabella

2 years ago

I think the three main components are Proactive Prevention, Service-Aware Install Base Most Voted, and Service Monitoring.

upvoted 0 times

...