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ServiceNow Exam CIS-CSM Topic 2 Question 82 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 82
Topic #: 2
[All CIS-CSM Questions]

Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow's and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)

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Suggested Answer: B, D, F

by Kami at Sep 15, 2024, 04:38 AM

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Leonard
10 months ago
Ah, the age-old dilemma of Proactive Customer Service Operations. I'm going with B, D, and F - they just have that 'I'm the right answer' vibe, you know? Time to channel my inner Sherlock Holmes and crack this case wide open!
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Casie
9 months ago
User 3: I agree, let's go with B, D, and F.
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Lourdes
9 months ago
User 2: Yeah, those options do seem like they would make up Proactive Customer Service Operations.
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Gail
9 months ago
User 1: I think B, D, and F are the key components.
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Shanice
9 months ago
Let's go with B, D, and F then. They sound like the right choices.
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Larae
9 months ago
I'm not sure about C and E, but B, D, and F definitely make sense.
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Brinda
10 months ago
I agree, those options seem to be the most relevant.
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Virgie
10 months ago
I think B, D, and F are the main components.
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Dulce
11 months ago
Hmm, let's see... Proactive Prevention, Service Reporting, and Service-Aware CMDB? Nah, that can't be right. I think B, D, and F are the winners here. Gotta love these tricky exam questions, keeps you on your toes!
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Royce
11 months ago
Whoa, this question is like a treasure hunt! Service-Aware Install Base, Proactive Case, and Service Monitoring are the key components, I'm sure of it. Time to put on my detective hat and solve this mystery!
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Ceola
10 months ago
Yes, Service-Aware Install Base, Proactive Case, and Service Monitoring are the key components to effectively monitor and fix customer issues proactively.
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Eleonore
10 months ago
F) Service Monitoring
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Paris
10 months ago
B) Service-Aware Install Base Most Voted
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Kenneth
10 months ago
I agree, those three components are crucial for Proactive Customer Service Operations.
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Tiara
10 months ago
I think you're on the right track! Service-Aware Install Base, Proactive Case, and Service Monitoring are definitely important components.
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Martina
10 months ago
A) Proactive Prevention
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Wilford
11 months ago
I'm not sure about Service Reporting and Proactive Case Most Voted. I think the key components are Proactive Prevention, Service-Aware Install Base Most Voted, and Service Monitoring.
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Veda
11 months ago
I agree with Isabella. Proactive Prevention helps prevent issues, Service-Aware Install Base Most Voted keeps track of customer products, and Service Monitoring monitors for any issues.
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Isabella
11 months ago
I think the three main components are Proactive Prevention, Service-Aware Install Base Most Voted, and Service Monitoring.
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