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ServiceNow CIS-CSM Exam - Topic 2 Question 61 Discussion

What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?
A) Can view assets belonging to their partner accounts
B) Can create, view, and edit cases for their partner accounts
C) Can resolve cases reported by their partner accounts
D) Can create and update contacts for their partner accounts

ServiceNow CIS-CSM Exam - Topic 2 Question 61 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 61
Topic #: 2
[All CIS-CSM Questions]

What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?

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Suggested Answer: A

by Audry at Dec 27, 2023, 04:44 AM

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Paris
10 months ago
It's option C for sure!
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Mattie
10 months ago
Surprised that only Admins can resolve cases!
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Shaunna
10 months ago
I thought Partners could do that too.
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Catrice
10 months ago
Yeah, that's definitely a Partner Admin thing!
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Daniel
10 months ago
Partner Admins can resolve cases, right?
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Macy
11 months ago
I’m leaning towards option B, but I might be mixing it up with another question about case management.
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Phung
11 months ago
I feel like viewing assets is something both roles can do, but I can't recall if creating contacts is a Partner Admin only action.
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Micheline
11 months ago
I remember a practice question about roles, and I think Partner Admins have more permissions, especially with case resolution.
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Chara
11 months ago
I think the Partner Admin can create and edit cases, but I'm not entirely sure if that's exclusive to them.
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Earlean
11 months ago
Ah, I think I've got it! The Partner Admin can do things like create and update contacts for their partner accounts, which the regular Partner cannot. I'm pretty confident that's the right answer.
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Jeffrey
11 months ago
I'm a bit unsure about this one. I know the Partner Admin has more permissions, but I'm not sure exactly what the differences are. I'll need to double-check the documentation to be sure.
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Ivette
11 months ago
Okay, let's think this through step-by-step. The question is asking about the actions that a Partner Admin can perform that a Partner cannot. I'll need to compare the capabilities of each role.
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Mari
11 months ago
Hmm, this seems like a tricky one. I'll need to carefully review the differences between the Partner Admin and Partner roles to determine the correct answer.
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Casie
11 months ago
Based on the options provided, I'm guessing APS110 is the correct answer, as it seems to be the program specifically designed for manual AP invoice processing.
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Youlanda
11 months ago
I've seen questions like this before, so I'm feeling pretty confident. I'll start by considering which options are correct and which ones are not.
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Merilyn
12 months ago
Remember that question we practiced about different types of corrosion? I think this could be related to erosion-corrosion based on the impact aspect.
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Frederick
12 months ago
I've got a good feeling about this one. The code is clear, and I think I know the right approach to solve it.
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