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ServiceNow Exam CIS-CSM Topic 2 Question 58 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 58
Topic #: 2
[All CIS-CSM Questions]

What are the three main components that make up Proactive Customer Service Operations?

Choose 3 answers

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Suggested Answer: C

by Solange at Oct 16, 2023, 03:23 PM

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Kate
22 days ago
Ah, the classic 'choose three' question. I'm going with B, C, and D. Proactive customer service, here I come!
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Kerrie
4 days ago
I went with B, D, and E. I believe those are the most important for proactive customer service.
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Nadine
8 days ago
I chose A, C, and F. I think those are the key components.
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Brinda
27 days ago
Service-Aware CMDB, Proactive Prevention, and Service Monitoring - that's my pick. Fingers crossed I got it right!
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Desmond
30 days ago
Okay, let's think this through. I'm pretty sure the answer is C, D, and F. Gotta love these tricky service management questions!
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Nelida
5 days ago
I think you're right, C, D, and F are the main components.
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Quentin
6 days ago
I think it's actually A, B, and E. Service reporting is definitely important.
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Theodora
2 months ago
I would also add Service Monitoring as one of the main components. It helps in keeping track of service performance.
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Romana
2 months ago
Haha, this question is a real head-scratcher! I'm going to guess A, B, and F just to see what happens.
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Lettie
21 days ago
I'm not sure about F, but I know A and B are definitely part of it.
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Tamar
25 days ago
I think it's A, B, and F too!
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Darell
29 days ago
User 2: I'm not sure about F, but A and B definitely sound right.
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Rashida
1 months ago
User 1: I think it's A, B, and F too.
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Derrick
2 months ago
I agree with Barrett. Those components make sense for proactive customer service operations.
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Barrett
2 months ago
I think the three main components are proactive Case, Service-Aware Install Base, and Proactive Prevention.
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