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ServiceNow CIS-CSM Exam - Topic 2 Question 58 Discussion

What are the three main components that make up Proactive Customer Service Operations?Choose 3 answers
C) Service-Aware CMDB
A) proactive Case
B) Service-Aware Install Base
D) Proactive Prevention
E) Service Reporting
F) Service Monitoring

ServiceNow CIS-CSM Exam - Topic 2 Question 58 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 58
Topic #: 2
[All CIS-CSM Questions]

What are the three main components that make up Proactive Customer Service Operations?

Choose 3 answers

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Suggested Answer: C

by Solange at Oct 16, 2023, 03:23 PM

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Bettyann
9 months ago
Totally agree with A, B, and D!
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Oren
10 months ago
Wait, is Service-Aware CMDB really a main component?
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Floyd
10 months ago
A and F are key components, for sure.
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Crista
10 months ago
I thought C was important too!
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Jacob
10 months ago
Definitely A, B, and D!
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Nakisha
11 months ago
I feel like the proactive case is important, but I’m not confident about the third option. I wish I had reviewed more before the exam!
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Rex
11 months ago
I keep mixing up Service Reporting and Service Monitoring; I hope I can remember which one fits into proactive operations.
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Avery
11 months ago
I remember practicing a question about proactive prevention, so I feel like that might be one of the answers too.
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Fidelia
11 months ago
I think the Service-Aware Install Base is definitely one of the components, but I'm not sure about the others.
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Dominque
11 months ago
This is a great question to test our understanding of proactive customer service. I think the key is to focus on the core elements that enable a proactive approach, like having a comprehensive view of the installed base and the ability to prevent issues before they arise.
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Bernardine
11 months ago
Wait, I'm a little confused. There are a lot of options here, and I'm not sure I fully understand the differences between them. I'll need to review my notes and make sure I'm selecting the right components.
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Jules
11 months ago
Okay, I've got this. Based on my understanding, the three main components are Service-Aware Install Base, Service-Aware CMDB, and Proactive Prevention. I'm feeling good about those choices.
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Leota
11 months ago
This looks like a straightforward question about the key components of proactive customer service operations. I'll need to carefully review the options and select the three that best match the description.
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Arlette
11 months ago
Hmm, I'm a bit unsure about this one. The options seem to cover a range of customer service concepts, but I'm not entirely confident I can identify the three main components they're looking for. I'll have to think this through carefully.
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Pearlene
11 months ago
Okay, let me review the options. I think B or C might be the right answer, as they both reference the @bronzestage directory, but I'm not 100% sure.
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Deeanna
12 months ago
Hmm, I'm a bit unsure about this one. I know we can customize the Salesforce1 app, but I'm not sure exactly which settings are available. I'll have to think this through carefully.
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Effie
12 months ago
I studied that laboratory results are often emphasized, but it's tricky because I can't recall the specifics about work history's role in this context.
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Kate
1 year ago
Ah, the classic 'choose three' question. I'm going with B, C, and D. Proactive customer service, here I come!
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Pansy
1 year ago
I selected A, B, and E. I think those are the three main components that make up proactive customer service operations.
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Haydee
1 year ago
I picked C, D, and F. Those components seem to cover all the bases for proactive operations.
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Kerrie
1 year ago
I went with B, D, and E. I believe those are the most important for proactive customer service.
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Nadine
1 year ago
I chose A, C, and F. I think those are the key components.
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Brinda
1 year ago
Service-Aware CMDB, Proactive Prevention, and Service Monitoring - that's my pick. Fingers crossed I got it right!
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Desmond
1 year ago
Okay, let's think this through. I'm pretty sure the answer is C, D, and F. Gotta love these tricky service management questions!
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Veronique
1 year ago
Yes, Service-Aware CMDB, Proactive Prevention, and Service Monitoring are crucial for proactive customer service.
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Johanna
1 year ago
I agree, those are the key components for proactive customer service operations.
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Jolene
1 year ago
I see your point, but I still think C, D, and F are the main components for proactive customer service operations.
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Ammie
1 year ago
I agree with you on A and B, but I think proactive prevention is a key component as well.
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Nelida
1 year ago
I think you're right, C, D, and F are the main components.
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Quentin
1 year ago
I think it's actually A, B, and E. Service reporting is definitely important.
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Theodora
1 year ago
I would also add Service Monitoring as one of the main components. It helps in keeping track of service performance.
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Romana
1 year ago
Haha, this question is a real head-scratcher! I'm going to guess A, B, and F just to see what happens.
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Lettie
1 year ago
I'm not sure about F, but I know A and B are definitely part of it.
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Tamar
1 year ago
I think it's A, B, and F too!
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Darell
1 year ago
User 2: I'm not sure about F, but A and B definitely sound right.
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Rashida
1 year ago
User 1: I think it's A, B, and F too.
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Derrick
1 year ago
I agree with Barrett. Those components make sense for proactive customer service operations.
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Barrett
1 year ago
I think the three main components are proactive Case, Service-Aware Install Base, and Proactive Prevention.
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