ServiceNow Exam CIS-CSM Topic 2 Question 58 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 58
Topic #: 2

[All CIS-CSM Questions]

What are the three main components that make up Proactive Customer Service Operations?

Choose 3 answers

Aproactive Case

BService-Aware Install Base

CService-Aware CMDB

DProactive Prevention

EService Reporting

FService Monitoring

Show Suggested Answer

Suggested Answer: C

by Solange at Oct 16, 2023, 03:23 PM

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3 days ago

I would also add Service Monitoring as one of the main components. It helps in keeping track of service performance.

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4 days ago

Haha, this question is a real head-scratcher! I'm going to guess A, B, and F just to see what happens.

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5 days ago

I agree with Barrett. Those components make sense for proactive customer service operations.

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9 days ago

I think the three main components are proactive Case, Service-Aware Install Base, and Proactive Prevention.

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