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SDI SD0-401 Exam - Topic 3 Question 103 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 103
Topic #: 3
[All SD0-401 Questions]

Lost business and low customer satisfaction are the most likely result of an increase in:

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Suggested Answer: B

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Tammara
3 months ago
Surprised to see B as the answer, really?
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Marva
3 months ago
Wait, how does talk time affect customer satisfaction?
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Joseph
3 months ago
C is not the problem, productivity usually helps!
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Lashawn
4 months ago
I disagree, I think A could lead to better service.
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Catalina
4 months ago
Definitely B, abandoned calls are a huge issue.
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Mozell
4 months ago
I remember discussing how agent availability usually helps, so it can't be A. But I’m still a bit confused about the other options.
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Romana
4 months ago
I practiced a similar question where low customer satisfaction was linked to call abandonment, so I'm leaning towards B as well.
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Whitney
4 months ago
I'm not so sure about that. I feel like it could also be related to D, talk time, but I can't recall the details.
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Billi
5 months ago
I think the answer might be B, calls abandoned before answered. I remember studying how that can lead to customer frustration.
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Darrin
5 months ago
Alright, time to put on my thinking cap. I'm going to carefully consider each option and make sure I select the right answer.
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Cyndy
5 months ago
I've got a good feeling about this. I think the answer is B - calls abandoned before answered. That's going to lead to lost business and low customer satisfaction.
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Paz
5 months ago
I'm a bit confused on this one. I'll have to review the material again to make sure I understand the concepts.
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Melinda
5 months ago
Okay, let's see. I'm pretty sure the answer is B, calls abandoned before answered. That makes the most sense to me.
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Amie
5 months ago
Hmm, this one seems tricky. I'll need to think it through carefully.
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Kanisha
1 year ago
B) Calls abandoned before answered. The sound of a dead line is music to my ears. Not really, but you get the point.
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Lisha
1 year ago
B) Calls abandoned before answered.
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Jonelle
1 year ago
A) Agent availability.
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Lovetta
1 year ago
I'm going with B. Nothing says 'we value your business' like letting calls go to voicemail.
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Glory
1 year ago
Definitely B. Nothing like an abandoned call to make a customer feel valued, am I right?
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Teri
1 year ago
D) Talk time.
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Vallie
1 year ago
C) Productivity.
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Stefania
1 year ago
B) Calls abandoned before answered.
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Bambi
1 year ago
A) Agent availability.
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Elli
1 year ago
But if customers are hanging up before their calls are answered, it will definitely lead to lost business and low customer satisfaction.
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Catalina
1 year ago
I disagree, I believe the answer is A) Agent availability.
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Werner
1 year ago
B) Calls abandoned before answered. That's a no-brainer, customers hate being left on hold.
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Marta
1 year ago
C) Productivity.
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Beatriz
1 year ago
B) Calls abandoned before answered.
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Pedro
1 year ago
A) Agent availability.
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Elli
1 year ago
I think the answer is B) Calls abandoned before answered.
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