SDI Exam SD0-401 Topic 3 Question 103 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 103
Topic #: 3

[All SD0-401 Questions]

Lost business and low customer satisfaction are the most likely result of an increase in:

AAgent availability.

BCalls abandoned before answered.

CProductivity.

DTalk time.

Show Suggested Answer

Suggested Answer: B

by Vilma at Nov 14, 2024, 01:51 PM

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Kanisha

6 months ago

B) Calls abandoned before answered. The sound of a dead line is music to my ears. Not really, but you get the point.

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Lisha

5 months ago

B) Calls abandoned before answered.

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Jonelle

5 months ago

A) Agent availability.

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Lovetta

6 months ago

I'm going with B. Nothing says 'we value your business' like letting calls go to voicemail.

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Glory

6 months ago

Definitely B. Nothing like an abandoned call to make a customer feel valued, am I right?

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Teri

5 months ago

D) Talk time.

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Vallie

5 months ago

C) Productivity.

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Stefania

5 months ago

B) Calls abandoned before answered.

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Bambi

6 months ago

A) Agent availability.

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Elli

6 months ago

But if customers are hanging up before their calls are answered, it will definitely lead to lost business and low customer satisfaction.

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Catalina

6 months ago

I disagree, I believe the answer is A) Agent availability.

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Werner

6 months ago

B) Calls abandoned before answered. That's a no-brainer, customers hate being left on hold.

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Marta

5 months ago

C) Productivity.

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Beatriz

6 months ago

B) Calls abandoned before answered.

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Pedro

6 months ago

A) Agent availability.

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Elli

6 months ago

I think the answer is B) Calls abandoned before answered.

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