Name: SDI SD0-401 Exam
Brand: Pass4Success
SKU: SD0-401
Price: 69.00 USD
Availability: InStock
Rating: 4.9 (73 reviews)

Disscuss SDI SD0-401 Topics, Questions or Ask Anything Related

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!

Free SDI SD0-401 Exam Actual Questions

Question #1

What is the benefit of good teamwork to an organization?

ABetter employees with more skills.

BEnhanced career opportunities across the organization.

CImproved overall quality of service provided.

DIncreased capability for technical support and delivery.

Reveal Solution

Correct Answer: C

Question #2

What is one of the differences between open and closed questions?

AClosed questions are used to receive short responses, and open questions to encourage conversation.

BClosed questions seek elaboration, and open questions seek confirmation.

COpen questions are scripted, and closed questions are made up on the spot.

DThere is no difference between open and closed questions.

Reveal Solution

Correct Answer: A

Question #3

What statement best describes the purpose of Incident management?

AThe purpose of Incident management is to ensure that all calls are logged.

BThe purpose of Incident management is to manage the customer expectation.

CThe purpose of Incident management is to manage the service level agreement.

DThe purpose of Incident management is to restore normal service as quickly as possible.

Reveal Solution

Correct Answer: D

Question #4

What is one of the differences between open and closed questions?

AClosed questions are used to receive short responses, and open questions to encourage conversation.

BClosed questions seek elaboration, and open questions seek confirmation.

COpen questions are scripted, and closed questions are made up on the spot.

DThere is no difference between open and closed questions.

Reveal Solution

Correct Answer: A

Question #5

What is the most important reason for using customer satisfaction surveys?

ACustomer satisfaction surveys are a useful source for marketing statistics.

BCustomer satisfaction surveys are required by the service level agreement.

CCustomer satisfaction surveys identify whether customer expectations are being met.

DCustomer satisfaction surveys provide management with data required to create a schedule for the Service Desk.

Reveal Solution

Correct Answer: C

Unlock all SD0-401 Exam Questions with Advanced Practice Test Features:

Get Full Access Now