SDI SD0-401 Exam - Topic 1 Question 123 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 123
Topic #: 1

[All SD0-401 Questions]

Which statement best describes the customer responsibility towards you?

AThey should complete a survey after talking to you.

BThey should provide you with details about the problem.

CThey should search the web site before calling you.

DThey should treat you in a courteous and respectful manner.

Show Suggested Answer

Suggested Answer: D

by Jenelle at Apr 04, 2026, 04:21 AM

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6 days ago

I feel like customers should definitely provide details, so B seems right, but I’m not confident about the others.

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11 days ago

Honestly, I’m torn between A and D. I know surveys are important, but respect is crucial in any interaction.

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16 days ago

I remember a practice question that was similar, and it focused on customer expectations. I feel like B could be relevant too.

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21 days ago

I think option D makes the most sense, but I'm not entirely sure if it's the best answer.

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