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SDI SD0-401 Exam - Topic 3 Question 95 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 95
Topic #: 3

[All SD0-401 Questions]

What is the most likely sign that a conflict is developing?

AThe customer offers to send you a diagram.

BThe customer speaks less and less.

CThe customer starts listening carefully to you.

DThe customer tells you not to worry about it until tomorrow.

Show Suggested Answer

Suggested Answer: B

by Staci at Aug 28, 2024, 11:33 PM

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Karl

6 months ago

A diagram? Really? That seems more helpful than conflict-related.

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India

6 months ago

I actually think option D could mean they're trying to avoid the issue.

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Keshia

7 months ago

Wait, how is option C a sign of conflict? That seems off.

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Raymon

7 months ago

Totally agree, silence can be a red flag!

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Paris

7 months ago

I think option B is spot on. Less talking usually means something's up.

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Tawanna

7 months ago

I’m torn between B and D. I recall that silence can be a red flag, but telling someone to wait might also mean they’re trying to defuse a situation.

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Ena

8 months ago

I practiced a similar question where listening carefully was a positive sign, so I’m leaning towards option C being incorrect.

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Salina

8 months ago

I'm not so sure about that. I feel like option D could also signal a conflict, like when someone is trying to avoid the issue.

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Jesusita

8 months ago

I think option B might be the right answer. I remember reading that when someone starts to withdraw, it can indicate they're upset or conflicted.

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Dean

8 months ago

The customer listening carefully could go either way. I'll need to weigh the options before deciding.

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Rosendo

8 months ago

The customer telling me not to worry about it until tomorrow sounds like a red flag. I'll go with that one.

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Richelle

8 months ago

Hmm, I'm not sure about these options. I'll have to re-read the question and think it through.

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Freeman

8 months ago

This seems like a tricky one. I'll need to think carefully about the signs of a developing conflict.

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German

8 months ago

The customer speaking less and less seems like a clear sign that something is off. I'll mark that one down.

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Kenneth

8 months ago

This seems like a classic true/false question. I'll carefully read the statement and apply my understanding of service profiles to select the correct answer.

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Freeman

2 years ago

I'm going with B. Whenever a customer starts clamming up, you know the tension is building. It's like the calm before the storm, but without the dramatic music.

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Huey

2 years ago

C) The customer starts listening carefully to you.

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Flo

2 years ago

B) The customer speaks less and less.

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Glenna

2 years ago

A) The customer offers to send you a diagram.

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Leah

2 years ago

Sure, when a customer starts listening carefully, it could mean they are trying to understand your point of view before disagreeing.

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Valentine

2 years ago

A) The customer offers to send you a diagram. That's like waving a white flag - they're trying to butter you up before the real fireworks start.

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Bernadine

2 years ago

D) The customer tells you not to worry about it until tomorrow. Translation: 'I'm going to stew on this overnight and come back with a vengeance.'

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Jina

2 years ago

B) The customer speaks less and less.

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Denny

2 years ago

A) The customer offers to send you a diagram.

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Brice

2 years ago

Hmm, that's an interesting perspective. Can you explain why you think that?

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Jimmie

2 years ago

C) The customer starts listening carefully to you. They're probably plotting their next move, like a chess player eyeing the board.

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Crista

2 years ago

B) The customer speaks less and less. That's a classic sign of a brewing conflict. The silence is deafening!

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Wilson

2 years ago

C) The customer starts listening carefully to you.

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Francine

2 years ago

B) The customer speaks less and less.

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Gail

2 years ago

A) The customer offers to send you a diagram.

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Leah

2 years ago

I disagree, I believe it's C) The customer starts listening carefully to you.

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Brice

2 years ago

I think the answer is B) The customer speaks less and less.

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