SDI Exam SD0-401 Topic 1 Question 113 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 113
Topic #: 1

What is a best practice for obtaining assistance when supporting a customer whose primary language is different to yours?

AObtain assistance as soon as possible.

BObtain assistance if communications are moved to e-mail.

CObtain assistance when frustration levels are increasing.

DObtain assistance within fifteen minutes.

Show Suggested Answer

Suggested Answer: C

by Dorothy at Jul 03, 2025, 09:49 AM

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Cathrine

5 days ago

Haha, fifteen minutes? I'd give it 5 tops before I'm calling for backup. Can't let that language barrier trip me up!

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Florencia

8 days ago

I agree with option A. No need to wait until things get difficult or move to email. Get that translator on the line right away!

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Luis

15 days ago

Obtaining assistance as soon as possible is definitely the way to go. Trying to muddle through a language barrier can just lead to more frustration for both parties.

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